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T&T | Cyber: D&R | Associate Director | Incident Response & Handling | Bengaluru

Deloitte -
Bengaluru, Karnataka

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Job details

Qualifications

Knowledge management
Incident management
IT service management
Analysis skills
Quality assurance
Bachelor's degree
B.E.
Communication skills

Full job description

Job requisition ID :: 102671

Date: May 29, 2026

Location: Bengaluru

Designation: Associate Director

Entity: Deloitte Touche Tohmatsu India LLP

T&T | Cyber: D&R | Associate Director | Incident Response & Handling | Bengaluru

Job requisition ID : 102671
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP

The team

Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Learn more about Cybersecurity

Your work profile:

Incident Management:

Ensure all major incidents are accurately logged in the relevant toolset, with complete and high-quality data captured (impact, urgency, affected services, timeline, resolution details, etc.)
Lead and facilitate major incident bridge calls, coordinating investigation and resolution activities with Service/Application Owners and resolving teams
Provide clear, timely, and audience-appropriate communications throughout the incident lifecycle, tailored for business users, technology stakeholders, senior management,
Maintain oversight of incident progress to ensure timely resolution and adherence to agreed SLAs and operational standards
Manage the production and publication of Post-Incident Reports (PIRs), ensuring consistency, completeness, and timely delivery
Lead post-incident retrospectives, ensuring:
Process adherence is reviewed
Lessons learned are documented
Corrective actions are clearly defined, owned, and tracked
Ensure post-incident recovery steps and findings are documented to support process improvements and knowledge base creation
Chair weekly global incident review meetings, focusing on key incidents, resolution quality, and follow-up actions
Lead monthly incident reviews with Compliance and Operational Risk Management teams

Problem Management:

Proactively identify recurring, high-impact, or systemic issues observed during incident management and formally transition them into Problem Management
Ensure problems are accurately logged with sufficient data to support effective Root Cause Analysis (RCA)
Govern the Problem Management lifecycle, ensuring problems progress through: Identification, assessment and prioritisation, Root Cause Analysis, Resolution and closure
Ensure all action items are recorded and managed as relevant problem tasks
Chair Problem Management review forums, ensuring: Clear ownership and accountability, Blockers are escalated and resolved, Status and risk are communicated effectively to management

Reporting:

Develop and maintain incident and problem performance dashboards and reports, including:
Produce and distribute monthly service level, operational and management reporting, tailored to the needs of different audiences (operations, senior leadership, risk/compliance)
Provide ongoing visibility into ticket queue health, backlog trends, and MTTR performance

Continual Improvement:

Drive continuous improvement of Incident and Problem Management processes and tooling in collaboration with ITSM, operations, and engineering/development teams
Perform quality assurance reviews on incident records and post-incident outputs to ensure consistency, accuracy, and process compliance
Work with teams to ensure process SLAs and operational standards are consistently met during incidents
Partner with the ITSM team to embed best practices, standardisation, and operational maturity across the organisation

Future potential role expansion:

Increase scope with additional IT Service Management process control activities:
Change Management
Knowledge Management

Key Skills Required:

Experience - 12-18 years
Demonstrated experience in Incident Management and/or Major Incident coordination, with a proven ability to manage high-severity incidents in complex, production environments
Strong organisational and multitasking capabilities, with the ability to remain calm, decisive, and responsive under pressure, particularly during major service outages
Highly effective written and verbal communication skills, with experience producing clear incident communications, post-incident reports, and management-level summaries
Ability to adapt communication style effectively for both technical and non-technical audiences, including senior management and business stakeholders
Excellent problem-solving and analytical skills, with the ability to assess incomplete information, make sound decisions, and prioritise actions in time-critical situations
Strong collaboration and stakeholder management skills, enabling effective partnership across a wide range of teams, functions, and seniority levels
Ability to apply knowledge gained through experience, education, and training to resolve issues, remove operational barriers, and drive continuous improvement
Solid understanding of the governance, risk, and compliance requirements relevant to the role, including the ability to operate within defined policies, controls, and regulatory frameworks.
Education : B.tech, BCA, B.E and releventt qualifications.

Apply Now

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