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Director - Global Policy Monitoring

American Express -
Gurugram, Haryana

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Powerpoint
Visio
Microsoft Office
Project management
Bachelor's degree
Computer networking
Organizational skills
Data visualization
AI
Leadership
Communication skills

Full job description

The Policy Monitoring Team is part of the GMNS Global Strategy, Operations, and Performance organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. The Director will lead operational policy adherence programs, enforcement activities and governance activities. These programs and activities are critical to strengthening overall Network Compliance performance, increasing customer satisfaction and protecting the American Express brand.

Qualifications

Graduate/Postgraduate in Business Management, Operations, Computer Applications, Information Systems or related degrees preferred with 10+ years post qualification experience.

Key Skills

Policy Compliance Operations, Brand Protection, Audit Management, Risk and Project Management experience preferred.
In-depth understanding of the American Express Network (GNS) Policy and/or Merchant Policies and business model including the processes and terminologies.
Excellent Communication skills and Data Visualization abilities is required
Ability to create compelling presentations and have influencing skills
Able to take lead and initiative, should be a self-starter with strong eye towards detail and organizational skills.
Ability to demonstrate personal excellence and drive results; have growth mindset.
Demonstrate the eagerness to learn and have problem solving skills along with the eye towards improving current processes.
Strong people leadership experience.
Demonstrated experience driving AI and Automation initiatives.
MS Office skills (specifically Excel, Word, PowerPoint and Visio).
Familiarity with MIS systems a plus.
Knowledge of Network payments and industry best practices preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

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