Ericsson Jobs

Incident Manager
Ericsson —Noida, Uttar Pradesh
- Customer service
- Engineering
- English
Data Analyst
Ericsson —Noida, Uttar Pradesh
- Microsoft Excel
- Master's degree
- Communication skills
7h
Process Lead- SAP HCM Time Management
Ericsson —Gurugram, Haryana
- Microsoft Powerpoint
- Master's degree
- Human resources
4G/5G Signaling
Ericsson —Noida, Uttar Pradesh
- Bachelor's degree
- Travel
- Scripting
Engineer- IMS (Ericsson)
Ericsson —Noida, Uttar Pradesh
- Computer science
- Analysis skills
- Bachelor's degree
DevOps Engineer
Ericsson —Bengaluru, Karnataka
- Computer Science
- DevOps
- Windows
Java & Python Developer
Ericsson —Noida, Uttar Pradesh
- English
- Research
- Java
1d
L1FM Engineer- TVNMC
Ericsson —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Linux
2d
L1FM Engineer- Data& IP
Ericsson —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Computer networking
2d
Support Engineer - 5G Core ( UDM)
Ericsson —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Leadership
Modem RF SW Engineer
Ericsson —Bengaluru, Karnataka
- C++
- Scripting
- Software development
ELK System Integrator
Ericsson —Bengaluru, Karnataka
- Databases
- Scripting
- Software development
Telco Business Consultant
Ericsson —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Computer networking
Cloud Networking - Program Manager
Ericsson —Bengaluru, Karnataka
- PMP
- English
- Project management
Automation Engineer -Python Developer
Ericsson —Noida, Uttar Pradesh
- Master's degree
- Databases
- Bachelor's degree
7h
UNIX Line Manager
Ericsson —Bengaluru, Karnataka
- Azure
- Linux
- Leadership
Packet core Engineer
Ericsson —Delhi, Delhi
- Travel
- Computer networking
Data Scientist
Ericsson —Kolkata, West Bengal
- Master's degree
- AWS
- Machine learning
Associate Engineer/Engineer VAS
Ericsson —Noida, Uttar Pradesh
- Software troubleshooting
- Customer service
- English
Account Supply Responsible
Ericsson —Gurugram, Haryana
- AI

I want to receive the latest job alerts for ericsson

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ericsson jobs near

Devops Engineer jobs in Bengaluru, Karnataka

Engineer jobs in Delhi, Delhi

Data Scientist jobs in Kolkata, West Bengal

Data Analyst jobs in Noida, Uttar Pradesh

Rf Engineer jobs in Bengaluru, Karnataka

Python Developer jobs in Noida, Uttar Pradesh

Network Manager jobs in Bengaluru, Karnataka

Incident Manager jobs in Noida, Uttar Pradesh

Business Consultant jobs in Bengaluru, Karnataka

Data Engineer jobs in Noida, Uttar Pradesh

Estimation Engineer jobs in Pune, Maharashtra

Devops Engineer jobs in Ghaziabad, Uttar Pradesh

Devops Engineer jobs in Chandigarh, Chandigarh

Instrumentation Engineer jobs in Pune, Maharashtra

Remote Devops jobs in Gurugram, Haryana

Devops Engineer jobs in Goa, Goa

Electrical Engineer jobs in Pune, Maharashtra

Devops Engineer jobs in Kharadi, Pune, Maharashtra

Hospital It Support jobs in Kerala

Support Engineer jobs in Madurai, Tamil Nadu

Incident Manager

Ericsson -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Incident management
Customer service
Engineering
English
Network infrastructure
Computer networking
Communication skills

Full job description

Join our Team

About this Opportunity:
We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions.
What You Will Do:

Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery.
Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events.
Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service.
Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents.
Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents.
Customer Communication: Maintain clear communication with customers and management about incident status and progress.
Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes.
Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents.
Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact.

The Skills You Bring:

Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years).
Technical Leadership: Strong ability to lead and manage technical teams under pressure.
Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery.
Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus).
Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach.
Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism.
Communication Skills: Fluent in English, with strong written and verbal communication abilities.
Escalation & Crisis Management: Skilled in handling escalations and managing political dynamics in high-stakes scenarios.
Engineering Background: An engineering degree or equivalent technical qualification.

Apply Now

Refine Your Search

Incident Manager

Data Analyst

Process Lead- SAP HCM Time Management

4G/5G Signaling

Engineer- IMS (Ericsson)

DevOps Engineer

Java & Python Developer

L1FM Engineer- TVNMC

L1FM Engineer- Data& IP

Support Engineer - 5G Core ( UDM)

Modem RF SW Engineer

ELK System Integrator

Telco Business Consultant

Cloud Networking - Program Manager

Automation Engineer -Python Developer

UNIX Line Manager

Packet core Engineer

Data Scientist

Associate Engineer/Engineer VAS

Account Supply Responsible

I want to receive the latest job alerts for ericsson

Explore jobs in more locations

Join our Team

Jobseeker tools

Employer Tools

Browse

Stay Connected