Engineer l4 Jobs

System Engineer Functional (L1)
Coral Business Solutions —Aluva, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- English
- In-person
Quick apply
Network Engineer L3
Talent Vision Services —Unknown, Uttar Pradesh
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
Quick apply
Application Security Engineer - L4
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Network Engineer L4
Talent Vision Services —Noida, Uttar Pradesh
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
OpenShift L4 Engineer
Tata Consultancy Services —Chennai, Tamil Nadu
- Bachelor's degree
12h
Senior Technical Specialist MS - Network Security Engineer L4
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
Senior Technical Specialist MS - Network Security Engineer L4
NTT DATA —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
- Bachelor's degree
Equipment Engineer
Tata Electronics —Assam
- Electrical experience
9d
NETWORK ENGINEER L4
Wipro Limited —Pune, Maharashtra
4d
Incident / Problem Manager
Capgemini —Navi Mumbai, Maharashtra
- Health insurance
9d
Engineer
Target —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Bachelor's degree
Senior Engineer - R&D
Titan Company —Hosur, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Bachelor's degree
Senior Technical Support Engineer - I
Dover India Innovation Center —Bengaluru, Karnataka
11d
Staff Engineer
Physicswallah —Noida, Uttar Pradesh
- Azure
- AWS
- JavaScript
Product Engineer, Automation (L9)
Synchrony —Hyderabad, Telangana
- Master's degree
- Databases
- SQL
3d
Systems & Requirements Engineer
Stratum Defense Technology —Delhi, Delhi
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Hybrid work
- CAD
- Master's degree
- Math
Quick apply
Senior Discipline Engineer - Software Requirements
Valeo —Chennai, Tamil Nadu
- Full-time
New Product Development Manager
Titan Company —Hosur, Tamil Nadu
- Microsoft Powerpoint
- AutoCAD
- Management
Technical Support Engineer
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- Management
- Engineering
- Bachelor's degree
Quick apply
L4 Integration Engineer – Cabs
Quest Global —Chennai, Tamil Nadu
- Full-time
- Assembly
- Manufacturing
- Communication skills
Quick apply

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System Engineer Functional (L1)

Coral Business Solutions
Aluva, Kerala

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹30,000 a month

Benefits

Provident Fund
Leave encashment

Qualifications

CRM software
English
Communication skills

Full job description

Key Responsibilities:

Customer Relationship Management

Each L1 is responsible for managing multiple customer accounts and acts as the primary account holder. They are expected to maintain regular communication, ensure timely support, and uphold customer satisfaction.
Ensure weekly contact with each customer to collect feedback and maintain engagement.

Call Handling

Attend incoming customer calls and accurately document their queries or concerns.
Clarify customer doubts over the phone and escalate issues when necessary.
Once an issue is resolved, ensure a follow-up call to confirm resolution with the customer.

Issue Analysis and Escalation

Analyze reported issues to determine the root cause within the application.
Escalate technical bugs or data-related issues to the appropriate technical team without delay.

Coordination with Team

Collaborate with the assigned engineer during issue resolution and keep the customer informed throughout the process.

Requirement and Project Requests

For any additional requirements or new project discussions, coordinate with the Support Lead and transfer the request to the Sales Department.

Email Communication

Monitor and manage customer emails.
Ensure timely, professional responses and necessary follow-ups.

Managing Demo Company Environment

Maintain the demo company environment with regular and accurate updates to support demonstrations and testing.

Meeting Coordination and Reporting

Organize departmental (vertical) meetings.
Prepare and submit detailed meeting reports for review and recordkeeping.

Backup Coordination

Coordinate with the IT team to obtain database backups of customer companies when needed for analysis or testing.

Version Upgrade Coordination

· Coordinate with the IT team and the customer to facilitate version upgrades when necessary, and ensure that all relevant modules are updated accordingly.

Recurring Development Issues

In case of recurring development bugs within a module, coordinate with both the Product Lead (L4) and Support Lead for resolution.

Usability Feedback

Report usability issues to the Product Lead (L4).
Propose improvements to enhance the user experience within the application.

Skills Required:

Excellent communication skills in English.
Familiarity with CRM systems and ticketing tools.
Business/domain knowledge.
Strong team coordination and interpersonal skills.

Preferred candidates: Housewives residing in nearby areas, from any professional background, with good communication skills in English.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Leave encashment
Provident Fund

Work Location: In person

Quick apply

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