Technical support engineer/ sr. technical support engineer Jobs

Sr Principal Technical Support Engineer
UKG (Ultimate Kronos Group) —Bengaluru, Karnataka
- Weekend availability
- Oracle
- Software troubleshooting
- Salesforce
8d
Sr. Technical Support Engineer (US Process)
Nexifyr Consulting Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Linux
- Communication skills
Quick apply
15h
Sr. Mgr, Technical Support
Lam Research —Bengaluru, Karnataka
- Remote
- Bachelor's degree
- In-person
2d
Sr. Technical Support Engineer
Dimakh Consultants —Pune, Maharashtra
- Azure
- Management
- Windows
Solar Project Engineer
Powertrac Corporation —Panaji, Goa
- ₹25,000 - ₹45,000 a month
- Full-time
- AutoCAD
- System design
- Project management
Quick apply
Sr. Technical Engineer (SQL, Java) - Customer Support (High Tech)
Model N —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Technical Support Engineer
Qualys —Pune, Maharashtra
- Full-time
- Computer science
- Oracle
- B.Sc
Application Support Engineer – Microsoft Dynamics 365 CE
Zebulon Consulting —Hyderabad, Telangana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- DevOps
Quick apply
8d
Sr. Technical Support Engineer
Aspen Technology —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Bachelor's degree
Technical Support Engineer
DHL —Chennai, Tamil Nadu
- Hybrid work
- Oracle
- Software troubleshooting
- English
- Health insurance
Senior Technical Support Engineer
Exabeam —Chennai, Tamil Nadu
- Full-time
- Remote
- Azure
- Software troubleshooting
- Windows
Sr. Technical Engineer (SQL, Java) - Customer Support (Life Sciences)
Model N —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Sr Engineer - Technical Support Center
Tata Communications —Mumbai, Maharashtra
- Full-time
- Training & development
- Communication skills
1d
Sr. Engineer Data Engineering
Zelis —Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
Senior Technical Support Engineer - Windows Admin
Intertec Systems —Indore, Madhya Pradesh
- Azure
- Windows
- Microsoft Office
Technical Support Engineer (L1/L2)
medha cloud —Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
Quick apply
Sr. Network Support Engineer
Allied Digital Services Ltd. —Rayagada, Orissa
- ₹5,00,000 - ₹6,50,000 a year
- Full-time
- In-person
- Health insurance
- Paid time off
Quick apply
Sr. Engineer - Operations Support 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- ERP systems
Quick apply
POD Engineers (Sr)
NTT Ltd —Andaman and Nicobar Islands
- Azure
- Java
- AWS
Technical Support Engineer
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- Computer science
- Software troubleshooting
- Analysis skills
Quick apply
2d

I want to receive the latest job alerts for technical support engineer/ sr. technical support engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer/ sr. technical support engineer jobs near

Technical Support Engineer jobs in Pune, Maharashtra

Senior Technical Support Engineer jobs in Bengaluru, Karnataka

Senior Technical Support Engineer jobs in Mumbai, Maharashtra

Technical Support Engineer jobs in Chennai, Tamil Nadu

Senior Technical Support Engineer jobs in Pune, Maharashtra

Senior Engineer jobs in Gurugram, Haryana

Senior Technical Support Engineer jobs in Chennai, Tamil Nadu

Senior Technical Support jobs in Bengaluru, Karnataka

Engineer jobs in Andaman And Nicobar Islands

Application Support Engineer jobs in Hyderabad, Telangana

Technical Support Engineer jobs in Bengaluru, Karnataka

Fresher Electrical Engineer jobs in Navi Mumbai, Maharashtra

It Support Internship jobs in Delhi

Work From Home Email Support jobs in Noida, Uttar Pradesh

Technical Support Engineer jobs in Bihar

Biomedical Engineer, Internship With Stipend jobs in Kerala

Technical Support Engineer jobs in Ludhiana, Punjab

Technical Support Engineer jobs in Calicut, Kerala

Machine Learning Engineer jobs in Udaipur, Rajasthan

Customer Support Executive, Work From Home jobs in Surat, Gujarat

Sr Principal Technical Support Engineer

UKG (Ultimate Kronos Group) -
Bengaluru, Karnataka

Apply Now

Job details

8 days ago

Qualifications

Oracle
Software troubleshooting
XML
IIS
Relational databases
Salesforce
English
Technical support
Java
Master's degree
Driving Licence
SQL
MCA
Analysis skills
Database management
Bachelor's degree
Computer networking
B2B
IT
Customer support
B.E.
MBA
HTML

Full job description

Job description

Company and benefits

Job ID

SRPRI018210

Employment Type

Regular

Work Style

on-site

Location

Bangalore,INKA,India

Role

Sr Principal Technical Support Engineer

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Qualification:

Must be a B.E / B.Tech / MCA/ M.Sc / MBA graduate
10 to 14 years of IT experience.
Experience in the UKG Products with significant related working experience in a Customer Support Center function, with at least 2 years of support experience.
Certification on UKG Products, Dell Boomi, and Other HCM product certifications is an advantage.
Should have sound knowledge on the following technologies:

o An understanding of web technologies such as Java/XML, MS IIS, HTML.
o Familiarity with Oracle or SQL relational database management systems and SQL scripting.
o Java.
o Microsoft Operating systems.
o Networking technologies.
o Experience with CRM solutions such as Salesforce.
o Solid Operational statistical analytical ability using applications such as Excel etc.

The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision.
Experience in both small and large companies in a B2B environment is highly desirable.
Track record of accomplishment and effectiveness within organisations.
Ability to remain focused with a solid attention to detail.
Ability to translate business issues into appropriate outcomes.
Strong verbal and written English skills are essential.
You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity.

Job Description:

Provide product technical support to UKG India and Australia customers across various UKG products.
Working hours will be from Monday to Friday, 9:30 A.M. to 6:30 P.M. IST. Weekly thrice should be coming to Bangalore office.
Monitor the support queue and pick the cases.
Ensure timely resolutions are provided by strictly following SLAs.
Use knowledge base articles, collaborate with product engineering, and consult senior team members when needed in solving the customer issues.
Analyze and resolve complex customer issues of the below UKG products.

o UKG Pro WFM
o Integrations
o BIRT Reports
o Universal Device Manager
o UKG Terminals

Develop in-depth product knowledge on UKG ProWFM and learn how to recognize and effectively troubleshoot the different focus areas of the application.
Research application questions by setting up scenarios and testing within the application.
Replicate customer scenarios for configuration/environmental solutions and/or readying the issue for Engineering review.
Analyze customer configurations and think ‘outside the box’ to resolve and/or find an appropriate alternate solution.
Fully document all activities, interactions, and next steps throughout the lifecycle of a case as per UKG standard support process.
Create and update knowledge base articles when required to help improve UKG knowledge base articles.
Be available for support during weekends, public holidays, and after-hours as per business needs.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

Refine Your Search

Sr Principal Technical Support Engineer

Sr. Technical Support Engineer (US Process)

Sr. Mgr, Technical Support

Sr. Technical Support Engineer

Solar Project Engineer

Sr. Technical Engineer (SQL, Java) - Customer Support (High Tech)