Punjab Customer experience specialist Jobs – 79 Open Jobs Today

Specialist - Global Service Desk
Everise —Mohali, Punjab
- Weekend availability
- Remote
- Engineering
- Windows
- Microsoft Office
- Work from home
5d
Customer Support Specialist - Nightshift
BootesNull —Mohali, Punjab
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
- Paid time off
- Paid sick time
Quick apply
13d
External Hiring|Recruitment Specialist 1|International|16012026
TGBPL TP India - IBU —Mohali, Punjab
- Full-time
- Remote
- Work from home
Email Marketing Specialist
SEO DISCOVERY Private Limited —Mohali, Punjab
- ₹30,000 - ₹40,000 a month
- Full-time
- In-person
- Marketing
- HTML
Quick apply
2h
Chat Support Executive
OptimoShell Global Private Limited —Zirakpur, Punjab
- Up to ₹20,000 a month
- Full-time
- Customer service
- Laboratory experience
- English
- Paid time off
- Flexible schedule
Quick apply
13d
Quality Analyst - BPO
Innovative Incentives Rewards Pvt. Ltd —Mohali, Punjab
- ₹3,60,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
Quick apply
Email Marketing Specialist
CueForGood —Punjab
- Email
- Analysis skills
- Marketing
- HTML
Logistics Coordinator / Load Planner for USA
LGL INC —Mohali, Punjab
- ₹35,000 - ₹65,000 a month
- Full-time
- In-person
- Communication skills
- Negotiation
- Paid time off
- Paid sick time
Quick apply
Provisioning Specialist
Interserve solutions Pvt.Ltd —Mohali, Punjab
- ₹18,000 - ₹27,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Inside Sales Specialist
Hire U —Mohali, Punjab
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Management
- Marketing
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
5d
Manager Training -(sales)|International|11082025
TGBPL TP India - IBU —Mohali, Punjab
- Full-time
- Remote
- Time management
- Work from home
Marketplace Manager
Keaa International Private Limited —Sanehwal, Ludhiana, Punjab
- Up to ₹8,00,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
- Health insurance
- Paid time off
Quick apply
6d
Email Campaign Specialist
Seo Yodha Private Limited —Mohali, Punjab
- ₹10,000 - ₹30,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
1d
Digital Marketing Specialist
kaval traders —Mohali, Punjab
- ₹15,000 - ₹30,000 a month
- Full-time
- Hybrid work
- Social media management
- Commuter assistance
- Work from home
Quick apply
1d
Senior Service Coordinator
GBM Force —Mohali, Punjab
- ₹30,000 - ₹1,00,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
4h
Email Marketing Specialist
Hardypaw Consulting —Mohali, Punjab
- ₹40,000 - ₹45,000 a month
- Full-time
- In-person
- Marketing
- HTML
- Flexible schedule
- Paid sick time
Quick apply
Lead Generation Specialist
Manatanu Infotech —Mohali, Punjab
- ₹50,000 - ₹80,000 a month
- Full-time
- CRM software
- Salesforce
- Research
Quick apply
7d
Brand PR & Content Specialist
Hire U —Mohali, Punjab
- ₹40,000 - ₹50,000 a month
- Full-time
- Social media management
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
8d
Digital Marketing Specialist
Mehnaaz Jewels Pvt Ltd —Amritsar, Punjab
- ₹25,000 - ₹40,000 a month
- Full-time
- Marketing
- Data analysis skills
- Bachelor's degree
Quick apply
2d
CRM Manager Real Estate
Kuber financial services pvt ltd —Zirakpur, Punjab
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
6h

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Specialist - Global Service Desk

Everise -
Mohali, Punjab

Apply Now

Job details

Full-time
5 days ago

Benefits

Work from home

Qualifications

TCP
Operating systems
Incident management
BMC Remedy
Engineering
LAN
Telecommunication
Windows
Microsoft Office
Network infrastructure
DHCP
Analysis skills
Bachelor's degree
ITIL
Computer hardware
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Specialist - Service Desk Analyst will be the first point of contact via phone, email, and chat to provide first level of support through assistance or rapid restoration of normal services to the Everise Enterprise users. Handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives.

Job Requirements:

Under General Supervision, and in accordance with all applicable federal, state and local laws/regulations and Everise policies, procedures and guidelines, this position has the following responsibilities
Troubleshoots desktop hardware, software, Windows-based applications, and telephony issues via remote access, phone, and email support for users in multiple call centers

• Create a positive user support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude• Responsible for following the Incident Management Process within Everise such as:

Logs and tracks incidents and requests from identification through resolution
Addresses and resolves incidents and requests; performs initial assessment, triage, research, and resolution
Restores normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service
Responsible for collecting information through a user conversation, accessing support tools, and collaborating with global support staff
Clear and concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System
Follows up with other global support staff involved in resolution to ensure incidents are resolved and the customer communication is complete
Documents resolutions and updates self-help and knowledge bases
Responsible for following the Security Management Process within Everise such as:
Password Resets NT Login Creation User access modification
Grows general knowledge of current corporate, department, client-based, and facility-specific products, increasing ability to resolve requests on first contact
Become aware of fixes to known issues for quick resolution. Update and maintain troubleshooting guides
Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions

• Monitors the Network stability through devices and performs initial steps as part of investigating a possible service impacting incident• Perform other duties as assigned

Qualifications:

Candidate must possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent
Minimum1 year experience in a professional Service Center environment providing IT support over the phone and via e-mail
Experience using current or recent Windows desktop platforms and current or recent MS Office suite
Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software
Experience with Service Desk ticketing systems (Service Center Manager, Remedy, Service-Now, etc.)
Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems
This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office Suite
Self-motivated and professional with excellent verbal and written communication skills. Customer-focused
Articulate and methodical
Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions
Ability to analyze challenging technical issues and develop new solutions in a timely and accurate manner
Good analytical and troubleshooting skills. Ability to think logically and be able to make correct decisions relative to fixing operational problems
Willing to work on shifting schedules, holidays, and weekends
Strong understanding of ITIL
Work experience in an environment that follows ITIL Best Practices
Incident Management experience- Managing incidents including business expectations and communication

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Apply Now

Refine Your Search

customer experience specialist jobs in punjab

Specialist - Global Service Desk

Customer Support Specialist - Nightshift

External Hiring|Recruitment Specialist 1|International|16012026

Email Marketing Specialist

Chat Support Executive

Quality Analyst - BPO

Email Marketing Specialist

Logistics Coordinator / Load Planner for USA

Provisioning Specialist

Inside Sales Specialist

Manager Training -(sales)|International|11082025

Marketplace Manager

Email Campaign Specialist

Digital Marketing Specialist

Senior Service Coordinator

Email Marketing Specialist

Lead Generation Specialist

Brand PR & Content Specialist

Digital Marketing Specialist

CRM Manager Real Estate

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