pitampura delhi delhi export import manager Jobs – 23 Open Jobs Today

Customer Support Manager
Skynet Worldwide Express —Kapashera., Delhi, Delhi
- Up to ₹35,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
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Customer Support Manager
Skyne Express India Pvt. Ltd. —Kapashera., Delhi, Delhi
- ₹25,851.00 - ₹35,491.92 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Cell phone reimbursement
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14d
Plastics Foreign Trade Sales Manager (Orthopedics Industry)
Wibit Consulting & Services (WibitCS) —Delhi, Delhi
- Full-time
- Remote
- English
- Business development
- Bachelor's degree
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Import Export Executive
Dental Avenue India Pvt. Ltd. —Gurugram, Haryana
*3–4 years of experience* in import-export operations or international logistics. Experience working with *international suppliers, freight forwarders, and…
₹18,000 - ₹35,000 a month
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9d
Import & Customs Operations Executive
EISENALPS PRIVATE LIMITED —Delhi, Delhi
This role is focused on building strong internal control over import/export operations, working alongside external customs brokers and logistics partners.
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Customer Support Manager

Skynet Worldwide Express -
Kapashera., Delhi, Delhi

Quick apply

Job details

Permanent | Full-time
Up to ₹35,000 a month

Benefits

Provident Fund

Qualifications

CRM software
Microsoft Excel
Customer service
Logistics
Master's degree
Bachelor's degree
Team management
Supply chain management
Customer support
Communication skills

Full job description

We are looking for an experienced and customer-focused Customer Support Manager for our International Courier & Logistics division. The candidate will be responsible for managing customer service operations, handling escalations, coordinating with international agents/carriers, and ensuring smooth shipment movement with high customer satisfaction.

Key Responsibilities:Customer Service Management

Manage day-to-day customer support operations for international courier shipments.
Handle customer queries related to shipment tracking, delays, customs clearance, delivery status, claims, and billing.
Ensure timely responses to emails, calls, and escalations.
Maintain high customer satisfaction and service quality standards.

Team Management

Lead and supervise the customer support team.
Monitor team performance, productivity, and response timelines.
Conduct regular training sessions for customer service executives.
Develop SOPs and customer handling processes.

Shipment Coordination

Coordinate with airlines, courier partners, destination agents, and overseas teams.
Follow up on delayed, held, RTO, customs, or exception shipments.
Support key accounts and high-priority customers.

Escalation & Issue Resolution

Handle escalated customer complaints professionally.
Provide quick solutions for operational and service-related issues.
Ensure proper communication between operations, sales, and customers.

Reporting & Documentation

Prepare MIS reports for complaints, TAT, delivery performance, and escalations.
Maintain records of claims, disputes, and customer feedback.
Monitor KPIs related to customer service performance.

Compliance & Process Improvement

Ensure adherence to international courier regulations and company policies.
Suggest process improvements to enhance customer experience and operational efficiency.

Required Skills:

Strong communication and email drafting skills.
Knowledge of international courier/logistics operations.
Experience handling, import/export shipments, and customs-related queries.
Excellent problem-solving and team management abilities.
Good knowledge of MS Excel, CRM systems, and shipment tracking portals.
Ability to work under pressure and manage multiple escalations.

Qualification:

Graduate / Post Graduate in any discipline.
Additional certification in Logistics/Supply Chain Management will be an advantage.

Experience:

4–8 years of experience in Customer Service ( International Courier, Freight Forwarding, or Logistics Customer Service. will be preffred)
Prior experience in team handling is preferred.

Pay: Up to ₹35,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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export import manager jobs in pitampura delhi delhi

Customer Support Manager

Customer Support Manager

Plastics Foreign Trade Sales Manager (Orthopedics Industry)

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