shiliguri west bengal telecaller Jobs – 26 Open Jobs Today

Assistant Manager – Outbound & Sales Operations – Haircare – Siliguri (WFO)
Fusion CX —Shiliguri, West Bengal
- 12th Pass
- Bachelor's degree
Team Leader – Hair and Healthcare Support – Siliguri (WFO)
Fusion CX —Shiliguri, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
English
Bloom Studio Wellness Pvt Ltd —Khairani, West Bengal
- From ₹8,950.78 a month
- Full-time
- English
- In-person
- AI
- Food provided
Quick apply
7d
Assistant Manager – Quality Assurance – E-Commerce – Siliguri
Fusion CX —Shiliguri, West Bengal
- Analysis skills
- Communication skills
Sales Associate
Royalzz Dental Clinic —Shiliguri, West Bengal
- Hybrid work
- Hospitality
- Sales
- Customer service
Quick apply

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Team Leader – Hair and Healthcare Support – Siliguri (WFO)
Fusion CX —Shiliguri, West Bengal
Minimum 1 year of experience as a Team Leader in an outbound support or customer support program. Lead and manage outbound support teams in an internal or…

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Assistant Manager – Outbound & Sales Operations – Haircare – Siliguri (WFO)

Fusion CX -
Shiliguri, West Bengal

Apply Now

Job details

Qualifications

Performance management
Assistant manager experience
12th Pass
Bachelor's degree
Customer support

Full job description

If you are exploring assistant manager jobs or leadership opportunities in customer support in Siliguri that combine leadership responsibility, data-driven decision-making, and long-term career growth, this opportunity is built for experienced professionals like you. If you are ready to lead, Fusion CX is hiring an Assistant Manager to oversee large sales and customer engagement teams while driving performance, culture, and operational excellence. This role is ideal for candidates seeking a serious customer service job vacancy in Siliguri that offers ownership and impact in a structured, performance-driven environment.

Job Description:

About the Role

As an Assistant Manager, you will take full ownership of day-to-day sales and customer engagement operations, leading large teams of telecalling and outbound support agents. You will be responsible for performance management, manpower planning, KPI governance, stakeholder collaboration, and continuous improvement across people, process, and technology.

Key Responsibilities

Lead and manage large teams (100+ agents) across telecalling and sales operations
Define, monitor, and continuously improve key performance metrics, including call volumes, talk time, CSAT, quality scores, retention, and productivity
Analyze performance data to identify trends, gaps, and improvement opportunities across CSAT, quality, and efficiency
Own end-to-end daily operations, including manpower planning, hiring support, training coordination, and culture building
Design and execute initiatives across people, process, and technology to improve agent and team KPIs
Develop and implement performance strategies to enhance productivity, motivation, and outcome ownership
Collaborate with cross-functional teams, such as technology and content, to support BAU operations and resolve system or process gaps
Draft, implement, and govern operational policies, including attendance, incentive structures, KPIs, and performance improvement plans
Lead interviews, assessments, and role definition for new hires
Conduct regular performance evaluations, provide structured feedback, and support appraisals
Build a positive, accountable, and high-performance team culture
Ensure continuous training, upskilling, and professional development for all team members

Job Requirements:

Education

Graduate qualification from any educational field under the 10+2+3 format

Experience & Skills

Minimum 1 year of experience as an Assistant Manager in a premium contact center environment
Experience handling customer support, sales or outbound support teams is mandatory
Existing Team Leaders with 2 years of Team Leader experience are eligible
Strong understanding of operational KPIs and performance management
Ability to lead independently and drive outcomes with ownership
Strong stakeholder management and cross-functional collaboration skills

Why Join Fusion CX?

At Fusion CX, leadership roles are built on trust, accountability, and measurable impact. For professionals seeking leadership or call center assistant manager jobs in Siliguri that offer real ownership and growth, this role provides the opportunity to lead at scale while shaping team culture and performance outcomes with a pioneering health tech company in India. As part of a growing global organization with strong operational frameworks, this customer support job vacancy in Siliguri offers stability, autonomy, and a clear path for long-term leadership growth within a performance-focused environment.

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telecaller jobs in shiliguri west bengal

Assistant Manager – Outbound & Sales Operations – Haircare – Siliguri (WFO)

Team Leader – Hair and Healthcare Support – Siliguri (WFO)

English

Assistant Manager – Quality Assurance – E-Commerce – Siliguri

Sales Associate

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