Bangalore City Bengaluru Karnataka Certified trainer Jobs – 47 Open Jobs Today

Customer Support Trainer
Bottomline —Bengaluru, Karnataka
- CRM software
- Customer service
- Salesforce
Quick apply
2d
German Language Trainer (A2/B1)
Nbyula —Bengaluru, Karnataka
- Email
- Bachelor's degree
- Teaching experience
- Paid time off
Trainers & Swim Coaches
Lotus Sports and Fitness —Bengaluru, Karnataka
- Weekend availability
- Anatomy knowledge
- Communication skills
- Flexible schedule
CCIE TRAINER
Astrid Business Solutions —Bengaluru, Karnataka
- Communication skills
FOR 2D Animator ( 2D Animation TRAINER )
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
FOR Film Making Artist ( Film Making TRAINER )
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
6014_Technical Trainer
Recruise —Bengaluru, Karnataka
- Full-time
- Teaching experience
Quick apply
FOR GRAPHIC DESIGNER TRAINER
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
Senior Physiotherapist
Lotus Sports and Fitness —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Communication skills
FOR Compositing Artist ( Animation TRAINER )
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Communication skills
FOR VFx Artist ( VFx TRAINER )
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
Digital Instructional Designer, Digital Dexterity
Takeda Pharmaceutical —Bengaluru, Karnataka
- Full-time
- English
- Project management
- Education
- Health insurance
- Cell phone reimbursement
Supply Chain Performance Leader
Schneider Electric —Bengaluru, Karnataka
- Online application
- PMP
- English
- Project management
German Language Trainer (B2/C1/C2)
Nbyula —Bengaluru, Karnataka
- Email
- Bachelor's degree
- Teaching experience
- Paid time off
Digital Literacy - Reviewer
EnAble India —Bangalore City, Bengaluru, Karnataka
- Full-time
- English
- In-person
- Diploma
Quick apply
FOR 3D Animator ( 3D Animation TRAINER )
CADD NEST —Bengaluru, Karnataka
- Part-time
- Walk-in
- English
- Diploma
- Paid time off
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Communication skills
Ivalua Solutions & Offshore Delivery Advisor
BearingPoint India —Bengaluru, Karnataka
- Hybrid work
- Azure
- Management
- Salesforce
Associate Professor or Professor of Practice
REVA University —Bengaluru, Karnataka
- Doctoral degree
- Computer Science
- Research

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Customer Support Trainer

Bottomline -
Bengaluru, Karnataka

Quick apply

Job details

2 days ago

Qualifications

CRM software
Customer service
Salesforce
Content creation
Bachelor's degree
Mentoring
Cash management
Communications
Business Administration
SaaS
Communication skills
Time management
Instructional design

Full job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Trainer – Member Services Support (India)

Position Summary

The Trainer will be responsible for designing, delivering, and managing training programs for new hires, advanced skill development, and remediation for Member Services Vendor Support agents. This role ensures agents are equipped with the knowledge, tools, and confidence to deliver exceptional customer experiences. The Trainer will collaborate closely with operations, quality, and management teams to continuously improve training content and methodologies. This position will be responsible, at onset, for becoming a SME in support of our customers, including taking existing training and working production until full proficiency.

Key Responsibilities

New Hire Training & Onboarding

Leveraging existing content, your ability to reach subject matter expertise and other SMEs within the business to create the content requirements for impactful training.

Deliver comprehensive new hire and advanced training programs covering product knowledge, systems, processes, and customer service skills ensuring a well-prepared agent.

Design and Manage nesting, mentorship, skills verification (new hire and annual), and transition plans as well as tracking/communicating for new hires to ensure smooth integration into production.

Advanced & Remediation Training

Design and conduct advanced training sessions for experienced agents to enhance skills and address knowledge gaps (Skills Verification).

In partnership with the management team, implement targeted remediation training for agents identified through QA, escalations, and other performance indicators.

Content Development & Continuous Improvement

Maintain and update training materials to reflect product updates, process changes, and best practices.

Leverage industry applications and AI tools to turn content into self-paced hosted modules with audio and video components to deliver a professional training experience

Gather feedback from agents, floor walkers, and QA to improve training effectiveness.

Over time, own training common skills such as soft skills, tool usage, case management, escalation handling, etc. as needed.

Certified Coach and Quality Auditor

During training downtimes, the Trainer will become QA certified and perform quality audits as part of the QA Program.

Consistently participate in QA calibration to ensure readiness.

Collaboration

Partner with management and QA teams to identify training needs based on performance trends.

Support initiatives to improve agent readiness and reduce time-to-proficiency.

Required Skills & Competencies

At least 4 years previous experience in training delivery, content creation, and instructional design.

Strong understanding of contact center operations and customer service principles.

Excellent communication and presentation skills.

Ability to simplify complex technical concepts for diverse audiences.

Proficiency in Paymode product and related SaaS applications (or ability to learn quickly).

Experience with CRM tools (Salesforce preferred).

Organizational and time management skills.

Education & Experience

Bachelor's degree in communications, Business Administration, or related field (preferred).

5+ years in customer service or technical support; 3+ year in training or coaching roles.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Quick apply

Refine Your Search

certified trainer jobs in bangalore city bengaluru karnataka

Customer Support Trainer

German Language Trainer (A2/B1)

Trainers & Swim Coaches

CCIE TRAINER

FOR 2D Animator ( 2D Animation TRAINER )

FOR Film Making Artist ( Film Making TRAINER )

6014_Technical Trainer

FOR GRAPHIC DESIGNER TRAINER

Senior Physiotherapist

FOR Compositing Artist ( Animation TRAINER )

Customer Service Analyst

FOR VFx Artist ( VFx TRAINER )

Digital Instructional Designer, Digital Dexterity

Supply Chain Performance Leader

German Language Trainer (B2/C1/C2)

Digital Literacy - Reviewer

FOR 3D Animator ( 3D Animation TRAINER )

Customer Service Senior Analyst

Ivalua Solutions & Offshore Delivery Advisor

Associate Professor or Professor of Practice

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