kerala inventory specialist Jobs – 23 Open Jobs Today

Sales Operations/Customer Support Specialist
Bayfield Food Ingredients Pvt Ltd —Angamali, Kerala
- From ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid sick time
Quick apply
3d
SOC Specialist I - Cyber Security
UST Global —Thiruvananthapuram, Kerala
- Communication skills
Sr. Software Developer (.net)
AppSure Software Solutions —Kozhikode District, Kerala
- Computer Science
- English
- Master's degree
Staff Nurse Trainee
revive hospital —Chavara, Kerala
- Full-time
- Bachelor's degree
- Patient care
- In-person
- Paid time off
- Flexible schedule
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Sales Operations/Customer Support Specialist

Bayfield Food Ingredients Pvt Ltd
Angamali, Kerala

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Job details

Permanent | Full-time
From ₹18,000 a month
3 days ago

Benefits

Provident Fund
Health insurance
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
SAP
Supply chain
ERP systems
Microsoft Office
Sales
Analysis skills
Bachelor's degree
Customer support
Business Administration
Manufacturing
SAP ERP
Billing
Communication skills

Full job description

Sales Operations & Customer Support Specialist

About the Role

We are seeking a proactive and detail-oriented Sales Operations & Customer Support Specialist to support our sales operations, customer engagement, distributor coordination, and order fulfillment processes. The role acts as a critical link between customers, distributors, sales teams, logistics, finance, production, and inventory functions to ensure seamless execution of business operations and an exceptional customer experience.

Key Responsibilities

Sales Operations & Order Management

Manage end-to-end sales order processing, including preparation and execution of Sales Orders (SO), order confirmations, quotations, and related customer documentation.
Coordinate with Sales, Logistics, Production, Inventory, and Finance teams to ensure timely order fulfillment and dispatch.
Monitor order status from receipt through delivery and proactively communicate updates, delays, or exceptions to customers and distributors.
Maintain accurate customer records, pricing details, order history, and sales documentation.

Billing & SAP Operations

Generate invoices, billing documents, credit notes, debit notes, and other sales-related documentation.
Verify pricing, taxes, payment terms, customer details, and approvals before processing transactions.
Utilize SAP for sales order creation, billing, customer master maintenance, order tracking, and reporting activities.
Ensure accuracy and completeness of all transactions entered into SAP and other business systems.
Support order-to-cash processes and coordinate with Finance for billing and payment-related queries.

Customer Support & Relationship Management

Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
Address customer concerns, complaints, service requests, and operational issues efficiently.
Provide customers with accurate information regarding products, order status, dispatch schedules, documentation, and services.
Maintain a high level of customer satisfaction through proactive communication and timely resolution of issues.
Build and maintain strong relationships with customers and channel partners.

Distributor Coordination

Serve as a primary support contact for distributors regarding order processing, product availability, dispatch status, documentation, and operational requirements.
Coordinate with internal teams to resolve distributor-related issues promptly.
Support distributor onboarding, communication, and routine business requirements.

Reporting & Documentation

Prepare and maintain sales reports, customer service reports, billing reports, and operational dashboards.
Generate periodic MIS reports and provide data support to management and sales teams.
Maintain accurate records of customer interactions, transactions, complaints, and resolutions.
Ensure compliance with documentation standards and internal processes.

Continuous Improvement

Gather customer and distributor feedback and share insights with relevant teams.
Identify opportunities to improve customer experience, operational efficiency, and sales processes.
Support implementation of process improvement initiatives and service excellence programs.
Stay updated on company products, market trends, and industry developments to provide informed customer support.

Qualifications & Requirements

Bachelor's Degree in Business Administration, Commerce, Marketing, or a related field.
1–3 years of experience in Sales Operations, Customer Support, Sales Coordination, Inside Sales, or related functions.
Strong verbal and written communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience in SAP or ERP systems will be an added advantage.
Strong organizational, coordination, and problem-solving abilities.
Knowledge of the food ingredients, FMCG, or manufacturing industry will be preferred.
Preference will be given to candidates based in and around Angamaly.

Key Competencies

Customer Centricity
Sales Coordination
Order Management
SAP & ERP Operations
Billing & Documentation
Problem Solving
Communication Skills
Attention to Detail
Cross-functional Collaboration
Time Management

Why Join Bayfield?

Opportunity to work in a fast-growing food ingredients organization.
Exposure to sales operations, customer relationship management, supply chain coordination, and business processes.
Collaborative work culture with strong learning and development opportunities.
Ability to contribute directly to customer satisfaction and business growth.

Pay: From ₹18,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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