vadodara gujarat technical support representative Jobs – 26 Open Jobs Today

Customer Care Executive
MostEdge —Vadodara, Gujarat
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
- Life insurance
Quick apply
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NielsenIQ —Vadodara, Gujarat
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
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You have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

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Customer Care Executive

MostEdge
Vadodara, Gujarat

Quick apply

Job details

Full-time
13 days ago

Benefits

Provident Fund
Health insurance
Life insurance
Paid sick time

Qualifications

Software troubleshooting
Customer service
English
Bachelor's degree
POS
Hindi
Diploma

Full job description

The Opportunity: 

What Are We Looking For: 

You will thrive in MostEdge if you have:

Values of customer first, service excellence, keeping it simple, teamwork, urgency.
Student of the market and is in tune with what is happening around them.
Passion for doing something amazing and let others achieve the same.
Commitment to making something happen and inspiring others. 
Ability to learn fast and recognize there is an invisible line between success and short comings.
Mindset of not giving up...help team completing things today vs. tomorrow. 
Drive and excitement for working in a fast-paced environment. 
The desire to work collaboratively with a tight knit but quickly growing team.
Flexibility, humility, and a sense of humour

KEY RESPONSIBILITIES:

Accountability:

Installation and walk through guidance of the support software for effective workflow of the Stores.
Provide advanced support to c-store customers via phone, email, and live chat, addressing inquiries and resolving issues related to POS systems, back-office solutions, hardware, network, and other services.
Utilize language skills (English, Hindi) to communicate effectively with a diverse customer base.
Diagnose and troubleshoot complex technical problems, guiding customers through step-by-step solutions.
Escalate critical issues to higher-level support teams and ensure a seamless resolution process.
Maintain detailed records of customer interactions, including inquiries, issues, and resolutions in the CRM system.
Monitor and manage customer service tickets, ensuring timely follow-up and resolution.
Collaborate with internal teams (e.g., technical support, product development) to provide comprehensive solutions to customer problems.
Mentor and assist other customer service representatives, providing guidance and support as needed.
Continuously update knowledge of company products and services to provide accurate information and support.
Participate in training sessions and workshops to improve customer service skills and technical knowledge.
Contribute to the development and improvement of customer service processes and resources.

Scope:

Respond to customer inquiries across channels—phone, email, chat, and social media. Provide accurate information on products, technical issues, and more.
Troubleshoot problems, resolve complaints, and escalate complex cases to relevant teams or management when needed.
Assist with onboarding, explain product features, offer best-practice usage tips, and support technical troubleshooting
Log interactions, resolutions, and follow-up steps in CRM/helpdesk systems for future reference and quality control

Outcomes:

Aim to resolve customer inquiries on the first interaction.
Reduce the need for repeat contacts or escalations.
Handle calls, emails, or chats efficiently without compromising quality.
Meet predefined time benchmarks while maintaining accuracy.
Convert negative experiences into positive outcomes.
Help improve customer lifetime value through excellent service.

Qualifications:

Education: Diploma or Bachelor’s degree(Any)
Experience:
1 years of experience in international voice process.
Strong understanding of retail operations, consumer behavior.

Job Type: Full-time

Benefits:

Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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