Specialist - HRO - Employee Lifecycle Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Management Trainee Employee Relations The role is responsible for managing Employee Relations (ER) Intake and Case Management processes ensuring timely accurate and compliant handling of employee concerns. This includes receiving ER cases through multiple channels such as calls emails and portals creating and tracking cases in the case management system and triaging them based on defined risk levels and escalation protocols. The incumbent will manage the resolution of low-risk ER concernssuch as attendance leave or policy clarification issuesin alignment with established Policies and Procedures Manuals. They will document all case actions communications and resolutions to ensure compliance with audit and retention standards. High-risk cases (e.g. harassment discrimination) will be appropriately routed to the retained ER team per defined escalation matrices. Additionally the role supports ER hotline management provides Tier 1 HR support and contributes to maintaining and updating process documentation and policy manuals. The position requires strong analytical documentation and interpersonal skills to ensure fair consistent and efficient case resolution while maintaining confidentiality and adherence to company policies Responsibilities: - Policy & Process Management - Incorporate Customer policy changes into process documents Policy and Procedures Manuals and other relevant documentation. - Develop maintain and update procedures manuals detailing ER processes to ensure accurate and compliant service delivery. - Employee Relations Intake & Case Management - Receive ER concerns via calls emails or portal and acknowledge receipt promptly. - Create cases in the case management system and triage them to the appropriate resolver group as per the Policy and Procedures Manuals. - Assess the nature of ER issues (low-risk vs high-risk) using the provided triage matrix and apply resolution logic accordingly. - Manage the resolution of low-risk ER concerns (e.g. - attendance issues leave policy questions) in compliance with policies. - Engage with employees and managers for low-risk ER concerns documenting all actions taken to resolve the issue. - Route high-risk cases (e.g. - harassment discrimination) to the retained ER team following the defined escalation matrix. - Document all actions meeting notes and communications in the case management tool for low-risk cases. - Ensure closure of low-risk ER cases in line with documentation retention and audit standards. - ER Hotline Management - Provide Tier 1 support via the HR Hotline and log all interactions in the system. - Resolve low-risk ER concerns following established policies and procedures. - Route complex or high-risk queries to the relevant case handlers or retained team members.
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)
Required Skills
Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Performance Evaluation Management, Performance Management (PM)
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
HRO - Employee Lifecycle Management
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
