Customer relations representative Jobs

Customer Success Executive
Vrinsoft Technology —Ahmedabad, Gujarat
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
4d
Customer Support Representative
Venture Quest —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Commuter assistance
- Paid time off
Quick apply
14h
Customer Service Representative
Etech Global Services —Gandhinagar, Gujarat
- ₹20,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Health insurance
Quick apply
1d
PROMOTION REPRESENTATIVE- HOWRAH
Kokuyo Camlin —Howrah, West Bengal
SALES REPRESENTATIVE- DELHI
Kokuyo Camlin —Delhi
Sales Prog & Incentive Mgmt Specialist
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Front Office Executive
Crypto Mize —Delhi
- Full-time
- Microsoft Word
- Microsoft Excel
- English
SALES REPRESENTATIVE- BAGNAN
Kokuyo Camlin —Bagnan, West Bengal
SALES REPRESENTATIVE- PURULIA
Kokuyo Camlin —Puruliya, West Bengal
Customer Service Executive
Crypto Mize —Delhi
- Full-time
- CRM software
- Customer service
- 12th Pass
SALES REPRESENTATIVE- MANDI
Kokuyo Camlin —Mandi, Himachal Pradesh
Customer Relations Executive
Skyking —Kolkata, West Bengal
- Social media management
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Kokuyo Camlin —Hyderabad, Telangana
SALES REPRESENTATIVE- BALASORE
Kokuyo Camlin —Balasore, Orissa
SALES REPRESENTATIVE- DEHRADUN
Kokuyo Camlin —Dehradun, Uttarakhand
SALES REPRESENTATIVE- BOKARO
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SALES REPRESENTATIVE- GUWAHATI
Kokuyo Camlin —Guwahati, Assam
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Kokuyo Camlin —Shiliguri, West Bengal
Sales Representative
Sale4Traders —Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
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- Bachelor's degree
Quick apply
SALES REPRESENTATIVE- ROHTAK
Kokuyo Camlin —Rohtak, Haryana
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Customer Success Executive

Vrinsoft Technology -
Ahmedabad, Gujarat

Apply Now

Job details

Full-time | Internship
4 days ago

Qualifications

Jira
Microsoft Powerpoint
CRM software
BCS
TensorFlow
CI/CD
Branding
Elasticsearch
TestNG
Microsoft Excel
Java Certification
Azure
Oracle
Microsoft Outlook
Management
Node.js
Law
Computer Science
CSS
JUnit
Software troubleshooting
Salt
React
Kubernetes
Ansible
WordPress
PyTorch
Full-stack development
Sales
Social media management
Keyword research
Test management tools
Software deployment
Load balancing
Cucumber (software testing tool)
Salesforce
DevOps
Employee relations
LoadRunner
Encryption
Business analysis
ATS
Talent acquisition
Test automation
Microsoft SQL Server
Selenium
Lead generation
Git
English
Google Cloud Platform
Research
MongoDB
Performance testing
Java
Master's degree
Bash (Unix shell)
Databases
Sales
Functional testing
Microservices
SQL
SoapUI
Business development
AWS
Analysis skills
Project management
Quality assurance
Express.js
Docker
Bachelor's degree
HR sourcing
JavaScript
Version control systems
Terraform
Continuous integration
Splunk
Territory management
Back-end development
Human resources
REST
Redux
SEO
Content marketing
Scripting
DNS
Conversion optimization
Recruiting
B2B sales
Organizational skills
Software development
GitHub
APIs
Software testing
Agile
HRIS
Google Search Console
Puppet
Business Administration
SEO tools
Linux
LMS
Human Resources
Training & development
Chef
AI
Google Analytics
MBA
Leadership
Jenkins
GitLab
Communication skills
Graph databases
Python
PowerShell
Pre-sales
Marketing
Multichannel marketing
Negotiation
HTML
MySQL
Identity & access management
SDLC
Information Technology

Full job description

EXPERIENCE THAT MATTERS

Our Employees Always Come First
Get the Recognition You Deserve
Best Opportunity to Learn & Grow
Freedom & Flexibility to Perform
Balance Your Professional & Personal Life
Professional Yet Friendly Environment
Stay Abreast with Current Technologies
Think like an Entrepreneur
Opportunity to Innovate & Succeed
We Help Bring Out the Best in You

LAUNCH A NEW CHAPTER IN YOUR CAREER

Flaunt Your Talent

Vrinsoft is more than your Workstation. It is an opportunity to showcase your talent too.

Fueling Sportsmanship

An opportunity to work in tandem with your teammates and build your team spirit

Employee Collaboration

A Professional Environment to collaborate with teammates! Brainstorming & exploring various perspectives

Festival Celebrations

Maintain the Festive Spirit as Well – We Celebrate all Festivals

Ideas Worth Spreading

The perfect platform to innovate, perform well and grow.

Fit For Life

We believe in a healthy lifestyle & support your zeal to stay fit.

Helping Hands

Expert help is always available to get you out of a fix.

Read Learn Discover

A good place to explore your potential and continue to learn and grow.

WHAT WE LOOK FOR?

01. Positive Attitude

Maintain a positive attitude and follow the office culture. Embrace the core values & maintain a good team attitude.

02. Leadership Traits

We welcome those with leadership skills to contribute to the team and explore their potential.

03. Excellent Team Player

Good team spirit and an ability to work closely with other team members.

04. Learn and Grow

Eager to learn further & expand their knowledge. Passion to further their career.

05. High Goals

People who set their goals high and make an effort to achieve them.

06. Self-Motivated

We like self-motivated employees who have a passion for their work?

WE ARE HIRING

BA Team Lead

5 - 10 years Ahmedabad

Details

Apply Now

BUSINESS ANALYST TEAM LEAD

Desired Candidate Profile

The Business Analyst role is a customer facing role, needed for clear documentation of scope of work for various projects and for driving the projects to successful completion by continuously monitoring the quality. These projects are done for creation of elearning and LMS platform.

. Experience 5+ Years

. The Business Analyst manage successful delivery of projects by tracking and communicating progress to the customer. The Business Analysts get trained on various tools and techniques for data driven decision making.

. Analyze project aims and objectives and work with Subject Matter Experts (SMEs) to design the solution for customers.

. Tracking projects and communicating with customers.

. Tracking quality of work items created in projects and analyzing trend of defects to control quality.

. RUNNING SPRINTS, Manage JIRA.

. Manage project deliveries and coordinate with tech team.

. Managing QA team and their work output.

. Predicting risks in projects.

. Communicate effectively with the design, technical team and sales teams.

. Develop case studies and white papers after required industry analysis and bring out ROI clearly in case studies.

Strong in logical reasoning and aptitude.

Excellent written & verbal English skills.

Good in explaining ideas

Good logical skills

Optimistic in nature

Enthusiastic to learn new technology

Be highly motivated to initiate projects and work under aggressive deadlines

Having experience to work in service-based company

Good Knowledge of SDLC

Familiar with pre sales activity and document like BRD and Scope document.

Understanding the whole software project scope and preparing various document like Feature list, Scope of Work, Functional Requirement Doc(FRD), SRS etc.

Should be good at communicating, presenting ideas to clients.

BUSINESS ANALYST TEAM LEAD

Desired Candidate Profile

. Experience 5+ Years

. Analyze project aims and objectives and work with Subject Matter Experts (SMEs) to design the solution for customers.

. Tracking projects and communicating with customers.

. Tracking quality of work items created in projects and analyzing trend of defects to control quality.

. RUNNING SPRINTS, Manage JIRA.

. Manage project deliveries and coordinate with tech team.

. Managing QA team and their work output.

. Predicting risks in projects.

. Communicate effectively with the design, technical team and sales teams.

. Develop case studies and white papers after required industry analysis and bring out ROI clearly in case studies.

Strong in logical reasoning and aptitude.

Excellent written & verbal English skills.

Good in explaining ideas

Good logical skills

Optimistic in nature

Enthusiastic to learn new technology

Be highly motivated to initiate projects and work under aggressive deadlines

Having experience to work in service-based company

Good Knowledge of SDLC

Familiar with pre sales activity and document like BRD and Scope document.

Understanding the whole software project scope and preparing various document like Feature list, Scope of Work, Functional Requirement Doc(FRD), SRS etc.

Should be good at communicating, presenting ideas to clients.

Apply Now On [email protected] OR Call Us on +91 7574 926643

BDE

1 - 4 years Ahmedabad

Details

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JOB DESCRIPTION

Role Description

This is a full-time on-site Business Development Executive (BDE) role located in Ahmedabad. As a BDE, you will be responsible for identifying new business opportunities, building client relationships, and driving growth for the company.

BUSINESS DEVELOPMENT Executive:

BD Requirements Responsibilities

A strategy focused on Business Development activities

Arranging Business Development meetings with potential clients

Conduct research and identify new revenue/business sources

Keep records of sales, revenue, invoices, etc...

Build long-term relationships with new customers

Lead generation through bidding portal - Upwork

Focus on repeat business while attracting new clients

Training personnel and helping team members develop their skills.

Target driven profile, must achieve personal and team targets

BD Requirements

Must have experience in IT Offshore sales and marketing.

Strong communication skills and IT fluency.

Multi-tasking

Must be a good team player

Flexible in time manage international leads

Excellent organizational skills.

Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Proficient in software like Word, Excel, Outlook, and PowerPoint.

Writing reports

Providing management with reports and feedback

Apply Now On [email protected] OR Call Us on +91 7574 926643

Content Writer

2 - 3 years Ahmedabad

Details

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Apply Now On [email protected] OR Call Us on +91 7574 926643

Customer Success Executive

2 - 4 years Ahmedabad

Details

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Position: Customer Success Executive

Key Responsibilities:

Build and maintain strong, long-term client relationships through continuous engagement and proactive communication for IT services engagements.
Take full ownership of the client lifecycle across IT services projects, from onboarding and project initiation to delivery, support, and renewals.
Demonstrate value to clients through project KPIs, delivery metrics, and regular service performance reports.
Act as the client advocate within the organization to ensure high-quality delivery across all IT services, teams, and partners.
Guide clients through standard IT delivery and onboarding methodologies, minimizing risks during project execution and transitions.
Track and monitor service requests, tickets, and escalations, and coordinate with internal delivery and support teams to ensure timely resolution.
Collect and analyze client feedback to identify service improvement opportunities and process enhancements.
Manage contract renewals and identify opportunities for additional services, scope expansion, and cross-selling within existing IT services engagements.
Engage with inactive or dormant clients, understand their current requirements, address concerns, and drive re-engagement initiatives to reactivate accounts and generate new business opportunities.
Conduct regular client outreach and follow-ups to strengthen relationships and increase customer retention.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Mern Stack Team Lead

5 - 7 years Ahmedabad

Details

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Job Title: MERN Stack Team Lead

We are looking to hire a MERN Full Stack Team Lead with 5+ years of experience, including minimum 2 years of Team Lead experience. We need someone who can take strong ownership at both technical and team management levels, along with driving measurable performance through KPIs.

Position: MERN Full Stack Team Lead

Experience: 5+ Years (2+ Years as Team Lead mandatory)

Key Responsibilities:

Lead and manage a team of MERN stack developers (MongoDB, Express.js, React.js, Node.js)

Take ownership of end-to-end project delivery, including planning, execution, and quality

Define technical architecture and ensure best practices are followed

Manage and track Team KPIs and Project KPIs, ensuring alignment with business and delivery goals

Collaborate with Business Analysts, Project Managers, and clients for requirement clarity

Conduct code reviews and mentor team members to improve performance

Ensure timely delivery aligned with project roadmap and milestones

Required Skills:

Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js

Proven experience in leading a development team for at least 2 years

Experience in designing scalable and high-performance applications

Good understanding of REST APIs, microservices architecture, and third-party integrations

Knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus

Strong leadership, communication, and problem-solving skills

We need someone who can take strong ownership at both technical and team management levels, along with driving measurable performance through KPIs.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Python Developer

2 - 3 years Ahmedabad

Details

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Job Overview:

We are seeking a talented Python Developer with experience in React.js to join our development team. In this role, you will be responsible for building robust, scalable, and user-friendly web applications. Your primary focus will be on developing server-side logic, integrating with databases, and ensuring high performance of the backend while working collaboratively with front-end developers to deliver seamless, full-stack solutions.

Key Responsibilities:

Backend Development (Python):

Design, implement, and maintain scalable Python-based backend systems.

Develop RESTful APIs and microservices for integrating with the front-end and other systems.

Collaborate with cross-functional teams to define backend requirements.

Optimize and refactor existing code to improve performance, security, and maintainability.

Integrate third-party services, databases, and APIs.

Frontend Development (React.js):

Build responsive and dynamic user interfaces using React.js.

Work closely with the design team to translate UI/UX designs into functional, reusable components.

Implement state management solutions (e.g., Redux, Context API) for efficient data flow.

Ensure the front-end application is optimized for speed, accessibility, and scalability.

Handle front-end routing and manage application state.

Apply Now On [email protected] OR Call Us on +91 7574 926643

QA Automation

2 - 3 years Ahmedabad

Details

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QA AUTOMATION

Job Title: Quality Assurance (QA) Automation and Manual Tester

Job Description:

We are seeking a detail-oriented and proactive Quality Assurance (QA) Automation and Manual Tester to join our dynamic team. In this dual-role position, you will be responsible for ensuring the quality, functionality, and performance of our software applications through both automated and manual testing processes. Your contributions will play a vital role in delivering top-notch products to our customers.

Key Responsibilities:

Automation Testing:

Design, develop, and maintain automated test scripts for functional, regression, and performance testing using testing frameworks and tools such as Selenium, TestNG, JUnit, Cucumber, etc.

Collaborate with developers and product teams to understand application functionality and identify testing needs.

Execute automated test suites and analyze results to identify defects, issues, and areas for improvement.

Continuously enhance and optimize the automation framework to improve efficiency and coverage.

Manual Testing:

Perform thorough manual testing of software applications to identify bugs, inconsistencies, and usability issues.

Create and maintain detailed test cases, test plans, and documentation for manual testing processes.

Conduct exploratory testing to uncover potential problems that automated tests may not detect.

Collaborate with cross-functional teams to review requirements and provide feedback on testability.

General Responsibilities:

Participate in QA meetings and communicate test progress, results, and any roadblocks to stakeholders.

Work closely with developers to reproduce and troubleshoot issues and ensure timely resolution.

Stay up-to-date with industry trends and best practices in QA automation and testing methodologies.

Contribute to the continuous improvement of QA processes, tools, and practices.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

2+ years of experience in software quality assurance, with a focus on both automation and manual testing.

Proficiency in automation tools and programming/scripting languages such as Java, Python, or JavaScript.

Strong knowledge of software testing methodologies, tools, and best practices.

Experience with test management tools (e.g., JIRA, TestRail) and version control systems (e.g., Git).

Excellent analytical and problem-solving skills, with a keen eye for detail.

Strong communication and collaboration skills to work effectively in a team environment.

Oracle Certified Associate Java SE Programmer (OCAJP)

Preferred Qualifications:

Experience with performance testing tools like JMeter or LoadRunner.

Knowledge of API testing tools such as Postman or SoapUI.

Familiarity with Continuous Integration/Continuous Deployment (CI/CD) practices.

Apply Now On [email protected] OR Call Us on +91 7574 926643

QA Engineer

2 - 3 years Ahmedabad

Details

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Quality Analyst

Minimum requirement:

The ideal candidate must have 2 - 3 years’ experience in Software Testing

Experience in manual testing.

A solid understanding of all aspects of the SDLC and STLC

Thorough understanding of various Testing Concepts and Testing Life Cycle

Review and analyse system specifications

Experience in performing functional testing and regression testing.

Good skills in writing test plans and cases

Experience diagnosing, reporting, tracking, and resolving quality issues.

Reasonably good communication skills.

Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision.

Extremely detail-oriented and analytical thinker.

Strong problem identification and problem resolution skills.

Should work in a team and deliver results.

Strong work ethic and positive team attitude.

Excellent written and verbal communication skills.

Preferred (plus)

Experience in the Range of testing covered includes standard regression testing (automated), Load Testing (automated) will be a plus.

Basic API Testing

Good understanding of databases like SQL Server, MySQL, etc.

Experienced with QA tools for planning

Analyse the impact of requirement changes on testing.

Mentor junior testing engineers/team members technically to meet the schedule and ensure the completeness of testing.

Apply Now On [email protected] OR Call Us on +91 7574 926643

QA Team Lead

8 - 12 years Ahmedabad

Details

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QUALITY ANALYST TEAM LEAD

Design, develop, and implement comprehensive test plans and strategies aligned with Agile methodologies (or relevant SDLC).

Possess in-depth knowledge of manual and automated testing techniques (e.g., functional & non-functional, performance, security, scalability).

Stay up-to-date on the latest QA tools and technologies, recommending and implementing improvements to the testing process.

Facilitate effective communication within the team and with other departments (Development, Product/Project Management, Sales team, CSM team).

Experience with test automation frameworks (e.g., Selenium, Appium, JUnit) is a mandatory

Hold a good API testing experience (using POSTMAN/Swagger/SOAPUI etc)

Work with a business analyst/Project manager to get test scenarios/cases reviewed and approved.

Support automating traceability of Stories, Acceptance Criteria and test cases through the integration of CI and BDD frameworks and tools

Excellent communication, interpersonal, and problem-solving skills.

Ability to prioritize and manage multiple projects simultaneously.

Expertise in developing test strategy, test plans and test cases, engaging in Exploratory testing, creating and analysing Defect Reports and root-cause analysis

Experience in creating dashboards for data quality measurements with KPIs.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Senior AIML Developer

2 - 4 years Ahmedabad

Details

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SENIOR AI/ML DEVELOPER

Experience : 2+ years

Key skills expected:

Strong proficiency in Python with production-level coding experience

Solid experience with AI/ML frameworks (PyTorch / TensorFlow)

Good understanding of LLMs, prompt engineering, and real-world AI use cases

Hands-on experience with RAG (Retrieval-Augmented Generation), embeddings, and vector databases (e.g., Pinecone, Weaviate, FAISS)

Experience in designing and implementing AI pipelines (data retrieval reasoning output)

API integration experience with LLM providers (OpenAI, Claude, etc.)

Understanding of multi-agent systems or AI orchestration concepts

Experience with tools like LangChain / LlamaIndex or similar frameworks

Strong knowledge of data handling, preprocessing, and optimization

System & Architecture understanding:

Ability to design scalable AI systems

Understanding of model performance, latency, and cost optimization

Familiarity with microservices and backend integration

Nice to have:

Experience with Knowledge Graphs / graph-based reasoning

Exposure to MLOps (deployment, monitoring, model versioning)

Cloud experience (AWS / GCP / Azure)

Experience working on AI products (not just experiments)

We prioritize candidates who have worked on end-to-end AI applications, not just model training.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Senior BDE or BDM Outbound

6 - 8 years Ahmedabad

Details

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SENIOR BUSINESS DEVELOPMENT EXECUTIVE(SR. BDE)

Department: Sales & Business Development

Reports To: BDM

Job Summary:

We are seeking a highly motivated and experienced Senior Business Development Executive (BDE) to join our growing IT services company. The ideal candidate will have a strong background in IT services sales and will be responsible for identifying new business opportunities, driving revenue growth, and building lasting client relationships. As a Senior BDE, you will play a crucial role in the company’s success by generating leads, closing deals, and contributing to overall business expansion.

Key Responsibilities:

Identify and pursue new business opportunities within the IT services industry, including IT consulting, software development, cloud solutions, and managed services.

Build and maintain strong relationships with new and existing clients, understanding their needs and positioning relevant IT service offerings.

Lead the end-to-end sales process, from prospecting and generating leads to negotiating and closing deals.

Collaborate closely with the marketing, technical, and delivery teams to ensure alignment between client requirements and service offerings.

Prepare and deliver compelling proposals, presentations, and bids to clients, ensuring a clear value proposition and addressing client needs.

Develop and maintain a pipeline of qualified leads and sales opportunities, ensuring accurate forecasting and meeting sales targets.

Stay up to date with the latest trends in the IT services industry and the competitive landscape to provide insights and recommendations for business development strategies.

Attend industry events, conferences, and networking opportunities to expand the company’s market presence and generate leads.

Work closely with the delivery team to ensure smooth onboarding and satisfaction of new clients.

Provide regular reports and updates on business development activities to senior management.

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field (MBA is a plus).

5+ years of experience in business development, sales, or a related role within the IT services industry.

Proven track record of successfully driving business growth and meeting/exceeding sales targets.

Strong understanding of IT services, including software development, cloud computing, cybersecurity, and IT infrastructure.

Excellent communication, negotiation, and presentation skills.

Ability to build and maintain strong relationships with clients and stakeholders.

Strong analytical and problem-solving skills with a focus on results.

Ability to work independently and as part of a team in a fast-paced environment.

Self-motivated, proactive, and adaptable with a passion for driving business success.

Preferred Skills:

Experience with CRM software (e.g., Salesforce, HubSpot).

Knowledge of industry-specific certifications and standards.

Ability to manage multiple client accounts simultaneously and prioritize tasks effectively.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Senior DevOps Engineer

3 - 5 years Ahmedabad

Details

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DEVOPS ENGINEER

1. Proficiency in AWS, Google Cloud Platform (GCP), and Microsoft Azure.

2. Experience with serverless architecture and services (e.g., AWS Lambda, Azure Functions).

3. Expertise in Terraform, CloudFormation, and other IaC tools.

5. Proficiency with Ansible, Chef, Puppet, or SaltStack.

6. Experience with Jenkins, GitLab CI, GitHub Actions, or CircleCI.

7. Automated deployment and rollback strategies.

9. Managing repositories, branching strategies, and code review processes.

10. Proficiency with ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, or CloudWatch.

11. Setting up alerting mechanisms for system and application health.

12. Knowledge of encryption techniques and secure communication protocols.

13. Implementing IAM and AD integration for secure access management.

16. Designing and managing microservices-based applications.

17. Experience with Docker, Kubernetes, and container orchestration.

18. Support and improve CI/CD pipelines using tools like Jenkins, GitLab CI, or Bitbucket.

19. Automate tasks and workflows using scripting languages such as Bash, Python, or PowerShell.

20. Identify areas for automation to reduce manual work and improve efficiency.

21. Work collaboratively with developers and QA engineers to resolve issues and streamline DevOps workflows.

22. Strong experience with Linux server administration

23. Familiar with Networking, DNS management, load balancing, and VPC/Subnet configuration across cloud environments.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Senior HR Executive

4 - 6 years Ahmedabad

Details

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Job Title: Senior HR Executive

Company: Vrinsoft

Industry: IT Software Services

Experience Required: 4 – 6 Years

Joining Time: Within 30 Days

Location: Ahmedabad (Work from Office)

Job Overview

We are looking for a Senior HR Executive – HR Generalist with hands-on experience in the IT Software Services industry who can independently manage end-to-end HR operations, performance management, employee engagement, compliance, and administration using KEKA HRMS.

Key Responsibilities

1. HR Operations & Employee Lifecycle

Manage onboarding, confirmation, increments, promotions, offboarding, and exit formalities through KEKA HRMS

Handle leave management and attendance management in KEKA

Ensure accurate employee database management and HR records

Coordinate payroll inputs and ensure data accuracy in KEKA

Prepare HR MIS, dashboards, and monthly reports

2. Resource Utilization & Workforce Management

Track and monitor resource utilization of employees

Coordinate with project managers and delivery heads for utilization data

Share utilization and productivity reports with management

3. Performance Management

Drive end-to-end performance management process using KEKA PMS

Coordinate goal setting, reviews, appraisals, and documentation

Support performance improvement plans (PIP)

4. Employee Relations & Grievance Management

Handle grievances management and employee concerns

Ensure fair application of HR policies and procedures and employees SOPs

Act as a trusted HR point of contact for employees

5. Employee Engagement, Retention & T&D

Plan and execute employee engagement activities

Drive employee retention initiatives

Identify training needs and coordinate Training & Development (T&D) programs

Track training effectiveness and feedback

6. Compliance & Policy Management

Ensure compliance with labor laws and internal policies

Coordinate PF, ESIC, gratuity, and statutory requirements

Maintain statutory documentation and audit readiness

7. General Administration Management

Handle general administration management including assets, facilities, and vendor coordination

Support office operations and internal administration

Mandatory Skills & Qualifications

4–6 years of HR Generalist experience in IT Software Services

Mandatory hands-on experience with KEKA HRMS (attendance, leave, PMS, payroll coordination)

Strong knowledge of HR operations, compliance, and employee relations

Excellent communication and stakeholder management skills

Ability to work independently with minimal supervision

MBA in HR

Apply Now On [email protected] OR Call Us on +91 7574 926643

Senior Social Media Executive

3 - 5 years Ahmedabad

Details

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Job Description: Senior Social Media Executive

Role: Senior Social Media Executive
Experience: 3–5 Years

Role Overview

We are looking for a result-oriented Social Media Executive who can not only manage social platforms but also drive measurable business outcomes including lead generation, engagement growth, and brand visibility.

Key Responsibilities

Plan and execute data-driven social media strategies aligned with business goals
Manage and grow client and in-house social media accounts independently
Create high-performing content focused on engagement and conversions
Run and optimize paid and organic campaigns for lead generation
Track, analyze, and improve campaign performance using analytics tools
Collaborate with content, design, and marketing teams for integrated campaigns
Handle end-to-end campaign execution from ideation to reporting
Cover company events and convert them into engaging social media content
Stay updated with trends and platform algorithm changes

KPIs & Performance Metrics

Monthly lead generation targets from social media channels
Engagement rate growth (likes, shares, comments, saves)
Follower growth and audience quality
Conversion rate from campaigns (CTR, CPL, ROI)
Performance of paid campaigns (cost per lead, ROAS)
Content performance (reach, impressions, engagement per post)
Timely execution of campaigns and content calendar adherence
Increase in brand visibility and traffic from social platforms

Requirements

Proven experience in performance-driven social media management
Strong knowledge of analytics tools (Meta Insights, Google Analytics, etc.)
Experience in running paid campaigns for lead generation
Creative thinker with analytical mindset
Strong communication and coordination skills

Apply Now On [email protected] OR Call Us on +91 7574 926643

SEO Executive

2 - 4 years Ahmedabad

Details

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Job Summary:

The Mid-Level SEO Executive will be responsible for executing SEO strategies to improve website visibility, search rankings, and organic traffic. The role involves managing on-page and off-page optimization, performing detailed website audits, and supporting branding and content marketing activities to enhance online presence and lead generation.

Key Responsibilities:

1. On-Page Optimization

Perform keyword research and mapping to relevant offpage activities.

Optimize Meta tags, headings, images, and internal linking structure.

Implement schema markup, canonical tags, and SEO-friendly URLs.

Conduct regular on-page audits to identify and fix technical and content-related issues.

Collaborate with the content and design teams to ensure SEO best practices are applied to new and existing pages.

2. Off-Page Optimization

Plan and execute link-building campaigns (guest posting, directory submission, outreach).

Analyze competitor backlink profiles and identify new link opportunities.

Maintain healthy link profiles and disavow harmful backlinks.

Work on increasing domain authority and organic visibility through ethical SEO practices.

Support the creation and optimization of content for blogs and landing pages.

Suggest content ideas that drive traffic, engagement, and conversions.

3. Website Audit & Technical SEO

Conduct detailed website audits covering technical, structural, and content issues.

Identify crawl errors, broken links, indexing issues, and duplicate content.

Ensure website performance, mobile responsiveness, and loading speed are optimized.

4. Reporting & Analysis

Monitor keyword performance, organic traffic, and user engagement using analytics tools.

Prepare weekly/monthly SEO performance reports.

Identify opportunities for improvement based on data insights and trends.

Stay updated on Google algorithm changes and SEO best practices.

Required Skills & Tools:

Strong knowledge of On-Page and Off-Page SEO techniques.

Hands-on experience with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, Moz, and Screaming Frog.

Understanding of HTML, CSS, and CMS platforms (WordPress, Shopify, etc.).

Good understanding of branding and content marketing fundamentals.

Excellent analytical and problem-solving skills.

Strong communication and teamwork abilities

Key Performance Indicators (KPIs):

Improvement in keyword rankings and organic traffic.

Growth in website visibility and domain authority.

Successful completion of website audits and implementation of recommendations.

Quality and quantity of backlinks generated.

Contribution to content and branding goals.

Education & Qualifications:

Bachelor's degree in IT, Communications, or related field.

2–4 years of proven SEO experience (agency or in-house).

Apply Now On [email protected] OR Call Us on +91 7574 926643

Talent Acquisition Executive

2 - 3 years Ahmedabad

Details

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TALENT ACQUISITION EXECUTIVE

POSITION OVERVIEW

We are seeking a dynamic and experienced Talent Acquisition Executive to join our HR team. The ideal candidate will have 2-3 years of proven expertise in recruiting for IT Service companies. This role involves end-to-end recruitment processes to identify, attract, and onboard top talent that aligns with our organizational goals.

KEY RESPONSIBILITIES:

Talent Sourcing & Screening:

Source candidates through various channels, including job boards, social media, referrals, and networking.

Screen resumes and conduct initial phone interviews to assess candidate fit.

Recruitment Process Management:

Manage end-to-end recruitment processes, including posting job openings, coordinating interviews, and facilitating offer negotiations.

Ensure a smooth and positive candidate experience throughout the recruitment cycle.

Stakeholder Collaboration:

Work closely with hiring managers to understand job requirements and team expectations.

Provide timely updates on recruitment progress and offer insights into talent market trends.

Database & Reporting:

Maintain and update candidate databases in the Applicant Tracking System (ATS).

Prepare recruitment reports and analytics to track hiring progress and performance metrics.

Employer Branding:

Actively promote the company’s brand to attract and engage potential candidates.

Participate in career fairs and other recruitment events.

Additional Responsibilites

Conduct background verification for new joiners to ensure compliance and authenticity.

Collaborate with the system admin, HR administration team, and hiring managers to streamline the onboarding process and associated activities.

Plan and execute recruitment walk-in drives for bulk hiring to meet organizational needs.

Organize townhall sessions, office tours, and engaging onboarding activities to create a positive experience for new employees.

Coordinate with HR Team for any events happening in organization

Qualifications & Requirements:

Bachelor’s degree in Human Resources, Business Administration, or related field.

2-3 years of experience in talent acquisition, specifically in IT Service companies.

Strong understanding of IT roles and skill sets.

Proficiency in recruitment tools, ATS, and platforms like LinkedIn, Naukri, etc.

Excellent communication and interpersonal skills.

Ability to multitask and meet tight deadlines in a fast-paced environment.

Strong problem-solving skills and a proactive approach to challenges.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Trainee BDE

0 - 1 years Ahmedabad

Details

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TRAINEE BUSINESS DEVELOPMENT EXECUTIVE JD

Sales Intern – Roles & responsibilities

Gain a deep understanding of the company's custom software solutions, including features, benefits, and use cases

Participate in product training sessions and workshops to develop comprehensive product knowledge

Conduct research on target industries, market trends, and competitor offerings to understand the competitive landscape

Analyze market data and customer insights to identify potential opportunities and challenges

Learn strategies for lead generation, including cold calling, email outreach, and social selling

Shadow experienced sales representatives to observe the sales process from prospecting to closing

Assist in preparing sales materials, presentations, and proposals for client meetings

Learn effective communication skills for interacting with clients and prospects via phone, email, and in-person meetings

Assist in responding to client inquiries, scheduling appointments, and following up on leads

Gain hands-on experience with the company's CRM system by inputting and updating lead information, tracking sales activities, and generating reports

Participate in ongoing training and development programs focused on sales skills, industry knowledge, and professional growth

Take initiative to self-educate and stay updated on industry trends, sales techniques, and software developments

Having an IT background would be extra advantage

Apply Now On [email protected] OR Call Us on +91 7574 926643

Vice President of Sales

11 - 18 years Ahmedabad

Details

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Position Overview

Job Title

Vice President of Sales

Department

Sales & Business Development

Reporting To

Chief Executive Officer (CEO)

Employment Type

Full-Time | Senior Leadership

Work Model

Hybrid / Onsite (with travel requirements)

Scope

Multi-Region | Multi-Entity | Offshore & Onsite Teams

Role Summary

We are seeking a dynamic and results-driven Vice President of Sales to lead and scale our global sales engine. This senior leadership role is responsible for driving end-to-end revenue growth across inbound and outbound channels, managing a high-performance team spanning Business Development Managers (BDMs), Senior BDMs, and Business Development Heads across multiple regions and entities. The VP of Sales will own go-to-market strategy, team architecture, pipeline development, and cross-functional alignment to accelerate business growth at scale.

Key Responsibilities

1. Sales Leadership & Team Management

Lead, mentor, and manage a multi-tiered sales organization including BDMs, Senior BDMs, and Business Development Heads across onsite and offshore locations

Build and sustain a high-performance sales culture grounded in accountability, data-driven decision-making, and continuous learning

Define team structures, hiring plans, and performance frameworks for inbound and outbound functions

Conduct regular 1:1s, performance reviews, and development planning for direct reports and their sub-teams

Manage cross-entity alignment ensuring consistent GTM approach across all business units

2. Inbound Sales Operations

Oversee inbound pipeline management, lead qualification processes, and conversion optimization

Partner with Marketing to ensure alignment on lead generation, MQL-to-SQL conversion rates, and funnel efficiency

Establish SLAs for inbound lead response times and follow-up cadences

Implement CRM-driven workflows to maximize inbound lead capture and closure rates

3. Outbound Sales & Business Development

Drive outbound prospecting strategies including cold outreach, account-based selling (ABS), and territory management

Develop and execute multi-channel outbound campaigns leveraging email, calls, LinkedIn, and referral networks

Own outbound revenue targets and pipeline forecasting with granular visibility at team and individual level

Identify new market segments, verticals, and growth opportunities to expand the company’s footprint

4. LinkedIn & Digital Sales Campaigns

Design and execute LinkedIn outreach campaigns, Sales Navigator strategies, and social selling playbooks

Work with marketing and content teams to develop thought leadership and campaign assets for LinkedIn

Track engagement, conversion metrics, and A/B test messaging to optimize digital campaign performance

Build a strong employer and brand presence for the sales team across LinkedIn

5. Expo, Events & Conference Management

Plan, coordinate, and represent the company at national and international trade expos, industry events, and conferences

Build pre-event outreach strategies and post-event follow-up pipelines to maximize ROI from event participation

Train and prepare BDM teams for expo presence, pitching, and lead capture at events

Partner with marketing on booth strategy, collateral, and brand representation at events

6. Multi-Region & Multi-Entity Management

Oversee sales operations spanning multiple geographies, time zones, and business entities

Establish region-specific sales strategies while maintaining global consistency in processes and standards

Drive offshore team enablement with clear KPIs, communication protocols, and operational playbooks

Navigate cross-border sales nuances including compliance, cultural awareness, and regional market dynamics

7. Revenue Strategy & Forecasting

Own the annual revenue plan and quarterly sales targets across all regions, entities, and channels

Provide accurate pipeline forecasting and monthly reporting to the executive team

Analyze sales performance data, identify trends, and implement corrective actions proactively

Define and track KPIs including win rate, deal velocity, ACV, churn, and expansion revenue

8. Cross-Functional Collaboration

Partner with Marketing on demand generation, brand positioning, and campaign alignment

Collaborate with Product and Delivery teams to ensure customer requirements are effectively communicated and delivered

Work closely with Finance and Operations on pricing strategies, contract structures, and deal approvals

Interface with the C-Suite on strategic planning, board-level reporting, and growth initiatives

Qualifications & Experience

Required

10+ years of progressive B2B sales experience, with at least 4–5 years in a senior sales leadership role (Director, VP, or equivalent)

Proven track record of managing inbound and outbound teams simultaneously with measurable revenue outcomes

Demonstrated experience leading multi-region and/or offshore sales teams across different time zones

Deep expertise in LinkedIn Sales Navigator, digital outreach, and social selling strategies

Hands-on experience managing trade expo participation and event-driven pipeline development

Strong command of CRM platforms (Salesforce, HubSpot, or similar) and sales analytics tools

Excellent communication, negotiation, and executive-level presentation skills

Ability to manage multiple entities with distinct GTM strategies while maintaining cohesion

Preferred

Experience in IT services, staffing, SaaS, or technology-driven B2B environments

Exposure to account-based marketing (ABM) methodologies and enterprise-level deal structures

MBA or equivalent postgraduate qualification in Business, Marketing, or related field

Prior experience building sales teams from early-stage or scaling environments

Core Competencies

Leadership & People Management

Strategic Thinking & Revenue Ownership

Team building & coaching

Cross-functional influence

Change management

Stakeholder communication

P&L accountability

Revenue forecasting & analytics

GTM strategy design

Competitive market positioning

Digital Sales & Campaign Execution

Operational Excellence

LinkedIn & social selling mastery

Expo & event pipeline strategy

Content-driven outbound

Multi-channel campaign ROI

CRM & sales tech stack mastery

Process design & documentation

Cross-region coordination

Data-driven decision making

Key Performance Indicators (KPIs)

Achievement of quarterly and annual revenue targets across all regions and entities

Inbound lead-to-close conversion rate and average deal cycle time

Outbound pipeline generated per BDM, Senior BDM, and BD Head

LinkedIn campaign engagement rates, connection-to-meeting conversion, and SQLs generated

Expo and event ROI: leads captured, pipeline created, and deals closed from events

Offshore team productivity metrics, response SLAs, and quality benchmarks

Team retention, promotion rates, and employee engagement scores

Forecast accuracy: monthly and quarterly variance within ±10%

Apply Now On [email protected] OR Call Us on +91 7574 926643

Customer Success Executive

2 - 4 years Ahmedabad

Position: Customer Success Executive

Key Responsibilities:

Build and maintain strong, long-term client relationships through continuous engagement and proactive communication for IT services engagements.
Take full ownership of the client lifecycle across IT services projects, from onboarding and project initiation to delivery, support, and renewals.
Demonstrate value to clients through project KPIs, delivery metrics, and regular service performance reports.
Act as the client advocate within the organization to ensure high-quality delivery across all IT services, teams, and partners.
Guide clients through standard IT delivery and onboarding methodologies, minimizing risks during project execution and transitions.
Track and monitor service requests, tickets, and escalations, and coordinate with internal delivery and support teams to ensure timely resolution.
Collect and analyze client feedback to identify service improvement opportunities and process enhancements.
Manage contract renewals and identify opportunities for additional services, scope expansion, and cross-selling within existing IT services engagements.
Engage with inactive or dormant clients, understand their current requirements, address concerns, and drive re-engagement initiatives to reactivate accounts and generate new business opportunities.
Conduct regular client outreach and follow-ups to strengthen relationships and increase customer retention.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Position: Customer Success Executive

Key Responsibilities:

Build and maintain strong, long-term client relationships through continuous engagement and proactive communication for IT services engagements.
Take full ownership of the client lifecycle across IT services projects, from onboarding and project initiation to delivery, support, and renewals.
Demonstrate value to clients through project KPIs, delivery metrics, and regular service performance reports.
Act as the client advocate within the organization to ensure high-quality delivery across all IT services, teams, and partners.
Guide clients through standard IT delivery and onboarding methodologies, minimizing risks during project execution and transitions.
Track and monitor service requests, tickets, and escalations, and coordinate with internal delivery and support teams to ensure timely resolution.
Collect and analyze client feedback to identify service improvement opportunities and process enhancements.
Manage contract renewals and identify opportunities for additional services, scope expansion, and cross-selling within existing IT services engagements.
Engage with inactive or dormant clients, understand their current requirements, address concerns, and drive re-engagement initiatives to reactivate accounts and generate new business opportunities.
Conduct regular client outreach and follow-ups to strengthen relationships and increase customer retention.

Apply Now On [email protected] OR Call Us on +91 7574 926643

Apply Now

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