pithampur madhya pradesh it support Jobs – 39 Open Jobs Today

Technical Product Support Engineer
DigiValet —Indore, Madhya Pradesh
- ₹5,00,000 - ₹8,00,000 a year
- SQL
- Analysis skills
- APIs
Quick apply
Technical Support Engineer
Impetus Technologies —Indore, Madhya Pradesh
- Rotational shift
- English
- Windows
- Java
Technical Support Executive
Nliven Technologies —Indore, Madhya Pradesh
- Spanish
- Google Suite
- English
Technical Support Engineer
VIBS INFOSOL —Indore, Madhya Pradesh
- Full-time
Technical Support Engineer
Great Techno Tycoon —Indore, Madhya Pradesh
- Email
- Software troubleshooting
- Bachelor's degree
- Communication skills
System Administrator
Great Techno Tycoon —Indore, Madhya Pradesh
- Email
- Bachelor's degree
- Communication skills
Hardware networking support engineer it
connecting corporate placement services —Indore, Madhya Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Flexible schedule
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1h

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Desktop Engineer L2
Sysnet Global Technologies Pvt.Ltd —Indore, Madhya Pradesh
Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
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Full Stack Developer
Do digital plugin —Indore, Madhya Pradesh
Create responsive UI/UX for desktop and mobile users. Integrate payment gateways and premium membership features if required.
₹8,000 - ₹10,000 a month
Quick apply

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Technical Product Support Engineer

DigiValet -
Indore, Madhya Pradesh

Quick apply

Job details

Permanent
₹5,00,000 - ₹8,00,000 a year

Qualifications

Jira
Technical support
SQL
Analysis skills
REST
APIs
Linux
JSON
SaaS
Communication skills

Full job description

We are looking for a Technical Product Support Engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.

What You'll Do in This Role

Act as the first point of contact for customers, ensuring prompt acknowledgment and response to queries/issues.
Understand customer concerns quickly, ask the right questions, and capture issues clearly and accurately.
Perform initial triage, categorization, and prioritization of tickets based on impact and urgency.
Carry out first-level troubleshooting using available tools, dashboards, logs, and predefined playbooks.
Provide clear, concise, and timely communication to customers, keeping them informed on progress and next steps.
Apply logical thinking to suggest immediate workarounds or guidance to customers where applicable.
Escalate issues to L2/L3 teams with well-documented context, observations, and findings.
Coordinate with internal teams to ensure smooth follow-up and timely resolution of escalated issues.
Maintain accurate and structured documentation in tickets to support faster resolution and future reference.
Contribute to improving FAQs, knowledge base, and troubleshooting guides based on recurring issues.
Ensure a positive customer experience by being responsive, empathetic, and solution-oriented.

Required Skills

Experience in Technical Support / Client Support / Product Support (L1).
Basic understanding of APIs (REST/JSON), logs, and system workflows.
Familiarity with tools like ticketing systems (Jira, Zoho Desk, etc.).
Strong analytical and logical thinking with the ability to break down problems step-by-step.
Excellent written and verbal communication skills.
Ability to understand customer context quickly and respond appropriately.

Additional Skills

Exposure to log monitoring tools (Kibana, CloudWatch, etc.).
Understanding of cloud-based applications or SaaS products.
Prior experience in customer-facing technical roles.
Basic understanding of SQL / Linux / Networking concepts

Personality Attributes

Quick thinker with the ability to understand customer issues and respond with clarity and confidence.
Strong communicator who can translate technical concepts into simple, customer-friendly language.
An analytical and logical approach to problem-solving with a structured troubleshooting mindset.
Customer-focused attitude with empathy, patience, and professionalism.
High ownership and accountability, with a proactive approach to learning and improvement.
Detail-oriented with the ability to document issues, observations, and resolutions clearly.
Comfortable working in a fast-paced, dynamic environment with shifting priorities.
Effective collaborator who works seamlessly across teams and ensures smooth escalations and follow-ups.
Keen interest in developing technical expertise in support, systems, and product environments.

What we offer?

Interesting and challenging work in mid-size and fast-growing company.
Exciting projects involving cutting edge technologies (Artiﬁcial Intelligence, IoT, Voice Technology, Virtual Reality).
Professional development opportunities.
Modern and comfortable ofﬁce facilities.
Excellent beneﬁts and compensation package.
The company is all about new technologies. Don’t restrict yourself to the ongoing developments other than that you can come up with your new ideas and will be appreciated.

Imagine yourself working as Technical Product Support Engineer here at DigiValet. The company promotes a friendly working environment breaking the cliche office hierarchy system.

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