dhankawadi pune maharashtra customer support coordinator Jobs – 113 Open Jobs Today

Clinic Manager / Clinic Operations Manager
The Eye Vet —Aundh, Pune, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Management
Quick apply
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Henkel —Pune, Maharashtra
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- Microsoft Powerpoint
- Engineering
- Microsoft Office
- Health insurance
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bp —Pune, Maharashtra
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APAD Tools and Engineering Solutions Pvt Ltd —Pimpri, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
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Manager Technical Service and Support
Ksolare Energy Pvt Ltd —Katraj, Pune, Maharashtra
- Full-time
- Windows
- Electrical experience
- Bachelor's degree
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HCM Coordinator
Calderys —Pune, Maharashtra
- Full-time
- Microsoft Word
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Procurement Coordinator - Level II
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
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9d
ERP Coordinator
Divyasparsh Group —Baner, Pune, Maharashtra
- ₹25,000 - ₹50,000 a month
- Full-time
- CRM software
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HR Services Coordinator
Vertiv —Pune, Maharashtra
- Customer service
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- Bachelor's degree
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Forecast Coordinator SC
Michelin —Pune, Maharashtra
Brand Strategist / Brand Coordinator
Vivedaa Organix Pvt Ltd —Market Yard, Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
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- Bachelor's degree
Quick apply
Purchasing Coordinator
Masco Home Products India —Pune District, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- ERP systems
- Work from home
12d
Lead Project Coordinator
Henkel —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
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Sales Coordinator
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Microsoft Powerpoint
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Senior Back Office Coordinator
Sleek Boards Marketing Services LLP —Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
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Senior Logistics Coordinator, Pune
Pall —Pune, Maharashtra
- Full-time
- English
- Bachelor's degree
- Travel
- Paid time off
Sales Operations Coordinator - Level II
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
8d
Receptionist & Coaching Class Administrator
Turnkey Infotech —Kothrud, Pune, Maharashtra
- ₹8,000 - ₹15,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
1d
Sales Coordinator
Prime Power Corp —Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Excel
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- Health insurance
- Cell phone reimbursement
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12d

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Clinic Manager / Clinic Operations Manager

The Eye Vet
Aundh, Pune, Maharashtra

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Job details

Permanent | Full-time
₹50,000 - ₹70,000 a month

Qualifications

Hospitality
Business Management
Microsoft Excel
Management
Operations management
Customer service
Microsoft Office
Administrative experience
Bachelor's degree
Hospitality Management
Business Administration
Leadership
Communication skills
Negotiation

Full job description

Job Description

Job Title: Clinic Manager / Clinic Operations Manager

Department: Operations
Location: Mumbai
Position Type: Full Time – On Site
Reporting To: COO / Operations Head

About the Company

The Eye Vet is India’s leading specialty veterinary healthcare network, providing advanced diagnostics, specialty consultations, surgeries, and compassionate animal care across multiple cities in India and Dubai.

Our specialty divisions include:

Veterinary Ophthalmology
Exotic Animal Care
Veterinary Oncology
Advanced Specialty Veterinary Services

We are committed to delivering world-class veterinary care with operational excellence, client satisfaction, and high medical standards.

Job Summary

The Clinic Manager will be responsible for overseeing the complete non-clinical operations of the veterinary specialty clinic. The role involves managing clinic administration, staff coordination, client experience, operational efficiency, SOP implementation, vendor management, compliance, reporting, and facility operations.

The ideal candidate should possess strong leadership skills, operational discipline, multitasking ability, and a customer-centric mindset to ensure smooth clinic functioning and exceptional service delivery.

Key ResponsibilitiesClinic Operations Management

Manage the day-to-day operations of the clinic.
Ensure smooth patient flow, appointment scheduling, and front office coordination.
Monitor clinic opening and closing procedures.
Ensure operational readiness of consultation rooms, OT, diagnostics, pharmacy, and reception areas.
Coordinate effectively with veterinarians, technicians, front office staff, housekeeping, and vendors.
Maintain seamless workflow across all departments.

Team Leadership & Staff Management

Supervise front office executives, coordinators, housekeeping, security, and support staff.
Prepare staff duty rosters and shift schedules.
Monitor attendance, grooming, discipline, and performance.
Conduct regular team meetings, operational briefings, and performance reviews.
Support recruitment coordination, onboarding, and staff training activities.
Promote a culture of accountability, collaboration, professionalism, and compassion.

Client Experience & Service Excellence

Ensure excellent customer service and client satisfaction at all times.
Handle escalations, complaints, and service recovery professionally.
Maintain a warm, empathetic, and professional clinic environment.
Monitor client feedback and implement service improvement initiatives.
Ensure high standards of patient and client experience throughout the clinic journey.

SOP Implementation & Quality Management

Develop, implement, and monitor Standard Operating Procedures (SOPs).
Ensure adherence to hygiene, safety, infection control, and operational standards.
Conduct regular operational audits and quality checks.
Support continuous improvement initiatives and operational efficiency.
Ensure compliance with internal quality standards and accreditation requirements.

Inventory, Vendor & Facility Management

Monitor stock levels of medicines, consumables, OT supplies, and housekeeping materials.
Ensure timely procurement and stock replenishment.
Coordinate with vendors for maintenance, pest control, biomedical waste, housekeeping, and equipment servicing.
Verify invoices and maintain vendor relationships.
Oversee cleanliness, infrastructure maintenance, and security of clinic premises.

Compliance & Administration

Maintain operational records, reports, and documentation.
Ensure compliance with clinic policies, safety standards, and regulatory requirements.
Coordinate internal audits and compliance activities.
Track operational issues and implement corrective measures.
Ensure readiness for inspections and accreditation assessments.

Financial & Reporting Responsibilities

Monitor billing processes and daily collections.
Maintain MIS reports and operational performance data.
Track operational expenses and support budget monitoring.
Coordinate with accounts for invoice processing and payment follow-ups.
Support management in achieving operational efficiency and revenue targets.

Required Skills & Competencies

Strong leadership and people management skills
Excellent communication and interpersonal abilities
Strong problem-solving and decision-making capabilities
Ability to manage operations in a fast-paced environment
High level of organizational and multitasking skills
Client-focused approach with empathy towards pet owners
Strong administrative and reporting skills
Vendor management and negotiation abilities
Proficiency in MS Office, Excel, Google Sheets, and clinic/hospital management systems

Preferred Qualifications

Bachelor’s degree in Management, Healthcare Administration, Business Administration, Hospitality, or related field
6–10 years of experience in clinic, hospital, healthcare, hospitality, or retail operations management
Experience in veterinary healthcare or specialty healthcare industry preferred
Experience handling multi-location operations will be an added advantage

Working Conditions

5-day working week
Flexibility to handle operational emergencies when required
Full-time on-site role

Why Join Us?

Opportunity to work with India’s leading specialty veterinary healthcare brands
Exposure to advanced veterinary specialty care and modern clinical practices
Dynamic, fast-growing, and collaborative work environment
Career growth opportunities within expanding specialty veterinary networks

Meaningful work contributing to animal healthcare and client experience

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in dhankawadi pune maharashtra

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