Tamil Nadu Servicenow tool monitor Jobs – 105 Open Jobs Today

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RR-0370471 - Sr Analyst I Infrastructure Services
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Luxoft —Chennai, Tamil Nadu
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Atos —Chennai, Tamil Nadu
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Genesys —Chennai, Tamil Nadu
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CGI —Chennai, Tamil Nadu
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Talent Vision Services —Chennai, Tamil Nadu
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Principal Application Developer – Salesforce CRM

Genesys -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Jira
Salesforce
Data analysis skills
SOAP
SQL
ITIL
REST
Mentoring
APIs
ServiceNow
Application support
Communication skills
Debugging

Full job description

locations

Chennai (Flexible)

time type

Full time

posted on

Posted 23 Days Ago

job requisition id

JR110916

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

We are seeking an experienced Principal Application Developer to lead production support for Salesforce CRM applications. This role involves providing technical leadership to a team of support engineers, ensuring system stability, and delivering reliable support services to business users in a fast-paced environment.

Key Responsibilities

Lead a team of L2/L3 support engineers to support Salesforce CRM applications and related integrations
Handle end-to-end incident management, including triage, resolution, and escalation
Act as the primary point of contact for critical incidents (P1/P2) and ensure timely resolution
Ensure adherence to SLAs and track key support metrics
Perform root cause analysis (RCA) and drive permanent fixes for recurring issues
Coordinate with development, QA, and product teams for defect resolution and enhancements
Support release and deployment activities, including validation and production readiness
Monitor application performance and proactively identify and address issues
Maintain knowledge base, SOPs, and support documentation
Provide regular updates to stakeholders on incidents, risks, and overall system health

Required Skills & Experience

10+ years of experience in application support, with at least 4–5 years in Salesforce CRM
Strong hands-on experience with Salesforce (Sales Cloud / Service Cloud) and Customer/Partner Communities
Experience or exposure to /CPQ is a strong advantage
Proven experience leading or mentoring a support team
Good understanding of ITIL processes (Incident, Problem, Change Management)
Strong troubleshooting and debugging skills
Working knowledge of SQL and data analysis
Experience with integrations (REST/SOAP APIs, middleware)
Familiarity with ticketing tools such as ServiceNow, Jira, etc.
Strong communication and stakeholder management skills

#LI-GR1
#LI-Hybrid
#LI-Remote

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Apply Now

Refine Your Search

servicenow tool monitor jobs in tamil nadu

Principal Application Developer – Salesforce CRM

Manager – Application Support

Manager - IT Service APAC

RR-0370471 - Sr Analyst I Infrastructure Services

Senior Operations Reliability Engineer - Network

Site Reliability Engineer

TechOps-DE-CloudOps-DevOps Engineer-DotNET-Senior

Nutanix Level 2 Support Engineer

Junior ABAP Developer

CONSULTANT

Lead RPA Developer

Custom Software Engineer

MAPP_DevOps Developer

Engineer 3

Senior Windows Systems Administrator

CyberArk PAM Engineer

Delivery Manager

CMDB ITOM (Contract)

TechOps-DE-CloudOps-DevOps Engineer-Python-Senior

Linux & Infra Support L1

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