mohali punjab center manager Jobs – 51 Open Jobs Today

Senior / Operations Manager – US Outbound Sales
SkySun —Mohali, Punjab
- ₹9,00,000 - ₹20,00,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
Area Sales Manager
Paudhaawala —Mohali, Punjab
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Bachelor's degree
- Travel
Quick apply
Radiographer (TIFA TPT Project)
International Union Against Tuberculosis and Lung Disease (The Union) —Mohali, Punjab
- From ₹40,000 a month
- Full-time
- English
- Travel
- Data entry
Quick apply
13d
Assistant Incubation Manager
Chitkara University —Rajpura, Punjab
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Sales/Marketing Manager
IBS Institute —Chandigarh, Chandigarh
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Flexible schedule
Quick apply
3d
PPC Executive/ Performance Marketer
Matrix Marketers —Mohali, Punjab
- Full-time
- Analytics
Quick apply
QA / Training Lead
CXO Suites —Panchkula, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- In-person
- Communication skills
- Paid sick time
Quick apply
8d
Service Revenue
Numeric Power Systems Limited —Panchkula, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Office
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply
PPC Executive
Matrix Marketers —Mohali, Punjab
- Full-time
- Marketing
Quick apply
PPC
Think Shaw —S.A.S Nagar District, Punjab
- Monday to Friday
Digital Marketing Lead
BlueBash Consulting —Mohali, Punjab
- Full-time
- Leadership
- Marketing
- Paid time off
Performance Marketing Specialist/ PPC
Matrix Marketers —Mohali, Punjab
- Full-time
- Analysis skills
- In-person
Quick apply
Operations Support Analyst
Gallagher —Chandigarh District, Chandigarh
- Microsoft Office
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Project Analyst
Gallagher —Chandigarh District, Chandigarh
- Microsoft Office
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Front Office Executive (Receptionist)
Jindal I.V.F. a Unit of ASUV Swasthya Pvt. Ltd. —Chandigarh, Chandigarh
- ₹17,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- English
- Presentation skills
- Commuter assistance
- Paid time off
Quick apply
6d
EUC Architect
Pyramid Global Technologies —Mohali, Punjab
- Microsoft Powerpoint
- Azure
- Windows
Digital Marketer-PPC
Matrix Marketers —Mohali, Punjab
- Full-time
- In-person
- Communication skills
Quick apply
Technical Project Manager
Gallagher —Chandigarh District, Chandigarh
- Azure
- Salesforce
- SQL
- Health insurance
- Life insurance
Digital Marketing Specialist
Matrix Marketers —Mohali, Punjab
- ₹25,000 - ₹38,000 a month
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
Web Designer
Midriff info solution —Mohali, Punjab
- JavaScript
- Training & development
- HTML

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Senior / Operations Manager – US Outbound Sales

SkySun
Mohali, Punjab

Quick apply

Job details

Full-time
₹9,00,000 - ₹20,00,000 a year

Qualifications

Outbound sales
Sales
Call center
Outbound voice
Leadership

Full job description

Senior / Operations Manager – US Outbound Sales Process

Location: Mohali | Work from Office | US Night Shift

Role Purpose : The Senior / Operations Manager is the single-point owner of P&L, performance, and governance for a US outbound sales process. The role integrates revenue delivery, customer experience, people effectiveness, and operational efficiency into one unified management framework. This position demands a data-led, commercially astute leader with deep expertise in international outbound call center operations, advanced KPI/OKR governance, and Balanced Scorecard–driven performance management. The incumbent will translate client objectives into scalable, repeatable execution while building a high-performance culture in a pure night-shift environment.

Role Snapshot

● Position: Senior / Operations Manager – US Outbound Sales, Function: Outbound Voice – New Customer Acquisition, Cross-sell & Upsell (US Market)

● Reporting Line: Director - Call Center Operations

● Matrix Interface: US Client Stakeholders, WFM, MIS, HR, Training, Quality, Tech & Finance

P&L Ownership, Governance & Performance Architecture

● Own the end-to-end P&L for the process, balancing revenue growth, margins, and cost-to-serve while maintaining delivery quality and compliance.

● Design, implement, and govern a Balanced Scorecard across four lenses: Financial, Customer, Process, and People.

● Translate client and organizational goals into annual and quarterly OKRs, cascading them into actionable KPIs for Team Leaders and agents.

● Drive a rigorous performance cadence, daily huddles, WBRs, and MBRs/QBRs with structured root-cause analysis and corrective action tracking.

Campaign Excellence, Dialer Strategy & WFM

● Lead end-to-end campaign management across list strategy, scripting, pilot design, ramp-up, and optimization.

● Optimize dialer strategies (predictive) to maximize contactability and conversion within compliance thresholds. ● Partner with Workforce Management to design staffing and shrinkage models that balance productivity with agent wellbeing.

● Ensure accurate, insight-driven MIS and real-time dashboards for floor, leadership, and client visibility.

Lead Funnel Ownership & Revenue Protection

● Own the entire lead lifecycle, ensuring zero leakage across sourcing, allocation, recycling, and final disposition.

● Define and manage funnel metrics from lead to closure with clear accountability.

● Drive churn reduction strategies across lead, customer, and revenue dimensions in collaboration with clients.

People Leadership, Attrition Control & Culture

● Lead and inspire a large night-shift operation, building a culture of ownership and performance excellence.

● Drive disciplined performance management through scorecards, coaching plans, and PIPs.

● Own attrition, succession, and engagement strategies to build long-term bench strength. ● Ensure fair, structured conflict resolution and reinforce compliance, ethics, and professionalism.

Hiring, Training & International Best Practices

● Partner with TA on hiring strategy and selection aligned to US outbound sales needs.

● Ensure robust onboarding and ongoing training covering product, compliance, US cultural nuances, and sales excellence.

● Continuously calibrate scripts and training with Quality and Client feedback.

Client & Cross-Functional Stakeholder Management

● Act as the primary client interface, leading governance calls and improvement initiatives. ● Collaborate seamlessly with internal support functions to ensure delivery excellence.

● Communicate with executive maturity using data-backed insights and recommendations.

Analytics, Reporting & Continuous Improvement

● Own dashboard design, integrity, and insight generation.

● Lead continuous improvement initiatives to enhance conversion, efficiency, and experience.

● Institutionalize best practices through SOPs and governance frameworks.

Experience & Leadership Profile

8 –10+ years in international BPO operations with 5+ years leading US outbound /tele sales programs.
Proven P&L ownership, KPI/OKR transformation, and large-team leadership experience.
Strong client-facing and data-driven decision-making capability.
Strong understanding of outbound sales operations
Experience working in night shifts
Client handling experience preferred

Pay: ₹900,000.00 - ₹2,000,000.00 per year

Work Location: In person

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Refine Your Search

center manager jobs in mohali punjab

Senior / Operations Manager – US Outbound Sales

Area Sales Manager

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Sales/Marketing Manager

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