Kothrud Pune Maharashtra Desktop support technician Jobs – 141 Open Jobs Today

Manager, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Management
- Master's degree
- Analysis skills
Technical Support Engineer – Entry Level (Rotational Shift)
Spanidea —Pune, Maharashtra
- Rotational shift
- Communication skills
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
1d
Jira Support Engineer - Technical Specialist-Cloud & Infra Engg
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Agile
3d
Linux System Administrator
Om Software —Hinjewadi, Pune, Maharashtra
- ₹9,914.50 - ₹25,930.27 a month
- Full-time
- Scripting
- Linux
- In-person
- Paid time off
- Flexible schedule
Quick apply
1d
IT Support Executive
RV Group —Pune, Maharashtra
- ₹10,618.14 - ₹25,000.00 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
3d
Technical Support Engineer
Kennovation Software Services —Baner, Pune, Maharashtra
- Computer Science
- ICU experience
- Bachelor's degree
IT Support Engineer
CRUTZ LEELA ENTERPRISES —Pune, Maharashtra
- ₹22,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Bachelor's degree
- Computer networking
Quick apply
14d
System Administrator
Futurism —Baner, Pune, Maharashtra
- Rotational shift
- Computer Science
- Salesforce
- Windows
14d
Technical Support Engineer L1
NITS GLOBAL —Pune, Maharashtra
- Full-time
- Software troubleshooting
- SQL
- Bachelor's degree
Quick apply
IT Support Technician
Pattern —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- English
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
Digital Marketing & IT Support Executive
RAAH Equipment Pvt. Ltd. —Undri, Pune, Maharashtra
- ₹30,000 - ₹60,000 a month
- Full-time
- Marketing
- Analysis skills
- Project management
Quick apply
Technical Support Executive
ZM Technologies —Pune, Maharashtra
- ₹2,00,000 - ₹5,00,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Cell phone reimbursement
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
IT Desktop Support
Squareline Solution —Pune, Maharashtra
- Full-time
Technical Support Engineer
ETP Group —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Windows
7h
IT Support Intern
Sarvify Solutions —Pune, Maharashtra
- Azure
- Windows
- Bachelor's degree
- Work from home
- Flexible schedule
Quick apply
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
14d
Technical Support Specialist / SPOC
Panthernails Business Solution —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply

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Manager, Technical Support

Qualys -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Management
IT management
Technical support
Master's degree
Analysis skills
Bachelor's degree
Leadership
Communication skills
Network security
Malware analysis

Full job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Support Manager will be responsible for managing a world-class Technical Support team supporting all Qualys offerings. The successful candidate will have demonstrated leadership experience managing highly technical teams. This includes providing leadership, interfacing with Development on customer-impacting enhancements and fixes, recruiting and development of support staff, guiding, and exceeding team metrics. The successful candidate will also have responsibility for leading efforts in developing and implementing world-class technical support services, knowledge base content, best practices, and methodologies to deliver unsurpassed service and support. They will report to the Director of Customer Support, Americas, and will oversee the day-to-day operations of deployment, integration, and overall product support. They will work closely with various teams to understand and address customer concerns, helping deliver an exceptional customer experience. Customer-first mindset and a positive; get it done; attitude are critical success factors for this role. This role will interface closely with customers and partners.

*Responsibilities*

Provide seamless 24x7 Follow-the-Sun support by coordinating with global counterparts.
Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
Continually assess performance, develop improvement plans, and implement solutions to drive continuous improvement ensuring support engineers have the resources, cross-functional relationships and processes necessary to ensure success and sustained performance. Mature and experienced guidance and direction to the team to deliver on organizational goals and objectives and maximize opportunity to exceed targets and earn rewards and recognition.
Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
Measured ability to ensure industry leading customer satisfaction
Ability to set team goals in-line with overall organizational goals, defining specific goals and individual development plans.
Collaborate with our Product and Engineering teams to help resolve complex technical issues, document product bugs and help influence our product roadmap.
Act as a liaison between Engineering, Customer Support and Sales on product and service issues affecting our customers including driving key customer escalations.
Expected to provide leadership at customer escalation calls and customer QBR to help ensure exceptional customer experience with Qualys product and services.
Effectively participates in the product release cycle to ensure that support readiness requirements are met for new products and that the support staff are well trained and informed on the company; products and services.
Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
Partner with Customer Success Management to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues.
Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs
Collaborates with peers on improving worldwide support process and procedures and provides input to other departments on applications that affect support delivery.

*Qualifications*

Must be a team player with high integrity and a strong work ethic.
Bachelor and/or post graduate qualifications in Computer Science and/or IT Management or equivalent experience
A minimum of 5+ years technical support and service experience with a minimum of 2+ years in a people management role is required
Technical and/or Network Security relevant knowledge and experience in one of the following areas: security operations, network security, technical support, incident detection/response, malware analysis, threat response
Experience with web application security testing or web application scanning products is a significant plus.
Maintains a technical background with a strong interest in mastering technical concepts.
Demonstrated track record of providing world-class technical support for a SaaS platform with multiple offerings and/or with enterprise products to large scale, enterprise IT organizations for mission critical platforms.24/7/365 follow-the-sun service delivery operations
Can effectively prioritize and escalate customer issues and drive rapid resolution taking full ownership and with focus on customer experience and minimizing customer impact.
Excellent written/verbal communication and presentation skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.
Ability to lead change by effectively building commitment and winning support for initiatives.
Strong analytical and end-to-end problem-solvings skills.
Ability to multi-task and prioritize with a strong sense of urgency and getting to closure on behalf of the customer.
Demonstrated experience influencing people across functional boundaries and effectiveness working with global or international operations
Proven capability of having successfully delivered on support metrics and managing a support team.

Apply Now

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desktop support technician jobs in kothrud pune maharashtra

Manager, Technical Support

Technical Support Engineer – Entry Level (Rotational Shift)

IT Support Associate

Jira Support Engineer - Technical Specialist-Cloud & Infra Engg

Linux System Administrator

IT Support Executive

Technical Support Engineer

IT Support Engineer

System Administrator

Technical Support Engineer L1

IT Support Technician

Technical Support

Digital Marketing & IT Support Executive

Technical Support Executive

Assoc Technical Support Analyst

IT Desktop Support

Technical Support Engineer

IT Support Intern

Technical Support Representative

Technical Support Specialist / SPOC

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