Mumbai Maharashtra Ecommerce customer service Jobs – 104 Open Jobs Today

16 - GCX CS Teammate 2
eBay Inc. —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
21h
Assistant Manager - Marketing (E - Commerce )
Rentokil Initial —Mumbai, Maharashtra
- ₹4,00,000 - ₹8,00,000 a year
- Email
- Inventory management
- Master's degree
- Analysis skills
Quick apply
Customer Service Executive
TRIOMPHE DIGITAL TECHNOLOGY INDIA PRIVATE LIMITED —Ghansoli, Navi Mumbai, Maharashtra
- ₹15,000 - ₹23,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
Quick apply
B2B Senior Logistic Manager
Mosaic Wellness —Unknown, Maharashtra
- Microsoft Excel
- Master's degree
- Bachelor's degree
Tech Support (0 - 1 year)
Big Rattle Technologies —Mumbai, Maharashtra
- Email
- Microsoft Excel
- Computer Science
- Customer service
Client Solutions Manager, Amazon Ads
ASSPL - Haryana - C77 —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Salesforce
Business Analyst
iThink Logistics —Mumbai, Maharashtra
- Analysis skills
- Communication skills
- Paid time off
- Flexible schedule
Asst Manager – Ops Analytics (DP), HQC
DHL —Mumbai, Maharashtra
- Email
- Customer service
- SQL
- Analysis skills
- Health insurance
- Paid time off
6d
Office Administrator
Tulum Coffee —Andheri, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- English
- In-person
Quick apply
5d
Seller Success Advisor
eBay Inc. —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Administrative experience
- Travel
Business Analyst, Customer Care
Priceline.com —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Account Manager, Amazon Ads
ASSPL - Maharashtra - C32 —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Salesforce
13d
Apparel Brand Merchandise Coordinator
Purple Style Labs Pvt Ltd —Vile Parle, Mumbai, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Digital Content Management Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Communication skills
- HTML
Executive Assistant to Founder
Tyremarket.com —Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Technical Solutions Consultant, gTech Ads
Google —Mumbai, Maharashtra
- Full-time
- Java
- Databases
- SQL
D&T Analyst I
General Mills —Powai, Mumbai, Maharashtra
- Full-time
- Hybrid work
- B.Sc
- SQL
- Bachelor's degree
14d
Digital Content Management Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
D&T Analyst II – Product Information Capabilities
General Mills —Powai, Mumbai, Maharashtra
- Full-time
- Data analysis skills
- SQL
- Analysis skills
14d
Key Account Manager - Sales Enablement - Tier II
TTEC —Mumbai, Maharashtra
- Sales
- English
- Bachelor's degree
- Paid time off
Quick apply

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16 - GCX CS Teammate 2

eBay Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
21 hours ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
E-Commerce
Administrative experience
Communication skills
Time management

Full job description

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers’ maintain their standards and healthy selling practices.
Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues.
Responsibilities

Handle day to day reactive issues with customers email and chat channel.
Outreach could be phone
Complete assigned tasks and responsibilities in a timely and efficient manner
Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.
Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.
Work as per defined processes and SLA – outlook issue process
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
Share timely findings with the Account Manager and key stakeholder.
Share learning with team in daily huddles for exciting/unique issue/query worked.
Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
Summarize and provide customer feedback to management
Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
Handle escalated complicated cases

Qualification & Skills required: -

Graduation is Mandatory
Demonstrate strong probing and problem solving skills
Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
Expert knowledge of MS Office especially PPT and Excel.
Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
Ability to work well in a team environment and collaborate effectively with others.
Excellent time management, strong communication and interpersonal skills.
Self-starter with a positive attitude.
Ability to remain professional at all times.
3+ years of experience in customer service/ecommerce/handling email or chat services

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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ecommerce customer service jobs in mumbai maharashtra

16 - GCX CS Teammate 2

Assistant Manager - Marketing (E - Commerce )

Customer Service Executive

B2B Senior Logistic Manager

Tech Support (0 - 1 year)

Client Solutions Manager, Amazon Ads

Business Analyst

Asst Manager – Ops Analytics (DP), HQC

Office Administrator

Seller Success Advisor

Business Analyst, Customer Care

Account Manager, Amazon Ads

Apparel Brand Merchandise Coordinator

Digital Content Management Associate

Executive Assistant to Founder

Technical Solutions Consultant, gTech Ads

D&T Analyst I

Digital Content Management Specialist

D&T Analyst II – Product Information Capabilities

Key Account Manager - Sales Enablement - Tier II

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