west bengal risk analyst Jobs – 138 Open Jobs Today

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
QA Analyst 3-ProdDev
Oracle —Kolkata, West Bengal
- Full-time
- Machine learning
- AI
15h
Management Trainee
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Quantitative Data Analyst
Zivanta Analytics —Kolkata, West Bengal
- Hybrid work
- Computer Science
- Master's degree
- SQL
Data and Reporting Analyst
QBE —Neora Nadi, West Bengal
- Full-time
- Oracle
- Computer Science
- Customer service
Management Trainee - RTR (FA)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Analyst - Business Consulting PI - GOV - CNS - BC - Transformation Delivery - Kolkata
EY —Kolkata, West Bengal
- Master's degree
- Project management
- Agile
Business Analyst
Whole9yards Global E-Com Pvt. Ltd. —Topsia, Kolkata, West Bengal
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
2d
Management Trainee - RTR (VAT)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Insurance Business Analyst
Luxoft —Kolkata, West Bengal
- English
- SQL
- Bachelor's degree
Management trainee record to report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Business Analyst
VComply Technologies —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
- Paid time off
Credit Analyst
Calcutta Corporate ( CA / CS / LEGAL/ Business Consultant) —Park Street H.O, Kolkata, West Bengal
- ₹15,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Cell phone reimbursement
- Food provided
Quick apply
[Management Trainee], [Record to Report]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
Quick apply
RC-REGULATORY COMPLIANCE-Veeva Safety - Configuration-Manager
EY —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Mentoring
- Flexible schedule
Senior Business Analyst
Whole9yards Global E-Com Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Analysis skills
Management Trainee, Record to Report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
AM - R2R
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Financial Crime Compliance, Analyst
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply

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Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Fusion CX -
Salt Lake, Kolkata, West Bengal

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Job details

Qualifications

Customer service
Microsoft Office
Analysis skills
Quality assurance
AI
Communication skills
Analytics

Full job description

If you are exploring Quality Analyst jobs in Kolkata or QA roles in Kolkata, West Bengal and want hands-on ownership over audits, compliance, and service quality outcomes, this Quality Analyst role in Kolkata places you at the center of customer experience governance. Fusion CX is hiring Quality Analysts in Kolkata who can assess interaction quality, identify performance trends, and partner with operations to strengthen customer experience and service consistency in a work-from-office setup.

Job Description:

About the Role

As a Quality Analyst, you will be responsible for evaluating customer interactions and service processes to ensure adherence to defined quality standards, compliance requirements, and operational guidelines. The role focuses on performance analysis, structured feedback, root-cause identification, and actionable insights that support continuous improvement and operational excellence.

Key Responsibilities

Monitor and evaluate customer interactions, including calls, chats, and emails, to ensure compliance with quality standards, regulatory requirements, and internal policies
Provide detailed, constructive feedback and coaching to agents to support performance improvement
Conduct root cause analysis on quality gaps and recommend practical, data-driven corrective actions
Develop, maintain, and update quality scorecards, audit frameworks, and reporting tools
Collaborate with team leaders and managers to identify training needs and contribute to quality-led learning initiatives
Support the design and execution of quality improvement programs aligned with business goals
Prepare and share quality reports highlighting trends, risks, and improvement opportunities
Ensure ongoing adherence to company policies, industry standards, and customer experience best practices
Participate in calibration sessions to maintain evaluation consistency and scoring alignment
Support automation or AI-enabled quality monitoring initiatives where applicable

Key responsibilities may evolve based on business and operational requirements.

Job Requirements:

Education

Graduation or equivalent relevant work experience

Experience & Skills

0–2 years of experience in Quality Assurance within a BPO or customer service environment
Strong analytical and problem-solving capabilities with attention to detail
Excellent verbal and written communication skills
Proficiency in quality monitoring tools, CRM platforms, and Microsoft Office applications
Ability to deliver clear, actionable feedback and performance coaching
Strong understanding of compliance standards, quality frameworks, and customer experience metrics
Experience with automation tools, AI-driven analytics, or speech/text analytics is preferred

Key Performance Indicators (KPIs)

Quality audit accuracy and consistency
Compliance adherence rate
Agent performance improvement post-feedback
Timeliness and effectiveness of reporting
Contribution to process and quality improvement initiatives
Ability to translate quality data into business insights

Why Join Fusion CX?

Fusion CX offers Quality Analysts in Kolkata the opportunity to work in a structured, compliance-focused environment where quality insights directly influence customer experience and operational outcomes. You will collaborate closely with operations, training, and leadership teams, gain exposure to global service standards, and build long-term expertise in quality governance, analytics, and performance improvement within a people-first CX organization. Call centre or BPO QA professionals seeking rewarding quality analyst jobs in Kolkata should not miss this opportunity to join a global company and advance their career within a structured, performance-driven environment.

Apply Now

Refine Your Search

risk analyst jobs in west bengal

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

QA Analyst 3-ProdDev

Management Trainee

Quantitative Data Analyst

Data and Reporting Analyst

Management Trainee - RTR (FA)

Analyst - Business Consulting PI - GOV - CNS - BC - Transformation Delivery - Kolkata

Business Analyst

Management Trainee - RTR (VAT)

Insurance Business Analyst

Management trainee record to report

Business Analyst

Credit Analyst

[Management Trainee], [Record to Report]!

RC-REGULATORY COMPLIANCE-Veeva Safety - Configuration-Manager

Senior Business Analyst

Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)

Management Trainee, Record to Report

AM - R2R

Financial Crime Compliance, Analyst

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