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Technical Training Specialist – Knowledge Base

Invixium
Ahmedabad, Gujarat

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Customer service
ERP systems
Project management
Electrical experience
Bachelor's degree
Continuous improvement
Communication skills
Mechanical knowledge
Teaching experience

Full job description

INVIXIUM is seeking a Technical Training Specialist to join our Technical Services team. In this role, you will be responsible for compiling technical information and converting it into formal documentation designed to ensure that installers/system integrators are equipped with the skills needed to install, maintain, and troubleshoot IXM products.

Invixium provides an end-to-end access control, workforce management and health screening solution using touchless biometrics. Our devices capture accurate data which is used to perform intelligent analytics and generate meaningful, user-friendly dashboards to help businesses of all sizes become more healthy, productive, and secure. We are looking for someone curious, driven, and passionate to join our team and help us continue innovating in the biometric security space.

Responsibilities:

Under the supervision of the Manager, Technical Services, the duties and responsibilities of the Technical Training Specialist include:

Prepare training material and classroom agenda.
Assess training needs and certification requirements.
Prepare and conduct technical training courses and certification programs.
Provide end user training for partners, system integrators, installers, and end-users.
Deploy training to targeted personnel internally and externally.
Conduct presentations and webinars.
Create instructor materials (course outlines, background material, instructional materials, and training aids).
Assist in design of computer-based and multimedia curriculum.
Continuously improve technical instructional delivery and presentation skills.
Mentor other tech support staff in the subject matter, content, and course delivery techniques for assigned technical courses.
Ensure the quality and consistency of course content throughout a course life cycle.
Test process with different subjects.
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
Ensure clear communication with internal and external customers and adherence to defined procedures, policies, and best practices.
Achieve daily/weekly/monthly goals through curriculum prep, compiling technical user manuals, preparation & revision of certification programs and its successful deployment.
Partner with Technical Services in performing testing of various products and software. Utilize test data along with device’s feature description details (FDDs) in developing best practices and knowledge sharing.
Provide input towards implementing policies to ensure quality, timely and efficient design of customer-oriented services.
Maintain internal and external training data for visibility (KPI), course refresher and recertification programs.
Audit customers’ training/certification data to ensure accuracy of information.
Plan and execute classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences, and workshops.

Qualifications and Experience:

University Degree, preferably in electronics or a related field.
Minimum 3 – 5 years of experience in Technical Training and Support.
Working experience with various software applications including ERP.
Experience or interest in teaching adults technical subjects and tasks.
Demonstrated experience with Knowledge Base Management.
Knowledge in electrical, mechanical field.
Extensive customer facing experience.
Strong continuous improvement mindset, strong leadership impact.
Must be able to work well with others, including high pressure situations, with a professional demeanor.
Excellent written and verbal communication skills.
Strong customer service background.
Ability to work independently.
Project management skills.
Willingness and ability to quickly learn new technical skills.
You have a splendid work ethic and housekeeping habits.
You can prioritize work activities based upon fiscal impact to desired business goals.
You are proficient with computer applications.
Your attitude is positive: you are punctual, flexible, and adaptable.

More About Us

Headquartered in Toronto, Canada, with presence in India, the Middle East, UK, USA, Latin America, and Africa, Invixium manufactures biometric security solutions utilizing face recognition for access control, workforce, and visitor management. Our fully integrated hardware, software and mobile solution provides meaningful analytics to enterprises and industries for increased security, safety, and productivity. With sales exceeding tens of thousands of products in over 60 countries and deployments at major enterprises and industries across a broad spectrum of verticals, Invixium strives to provide industry-leading biometric solutions that are not only visually stunning, but also intuitive for ease of use and install. We have a team of 80+ employees, all of whom have unbelievable stories of passion, grit, living on the edge and a ridiculously +ive attitude.

We promise transparency, competitive salaries, a health package, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. It’s the perfect time to join us. As we scale to the next level as a company, we are excited to see our employees grow with us.

Apply Now

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