Requisition Id: 1685812
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
The opportunity : Manager-National-Tech Consulting-CNS - TC - Digital Engineering - Bangalore
National :
National comprises of sector agnostic teams working across industries for a well rounded experience.
CNS - TC - Digital Engineering :
EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services.
In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places humans@center, leverages technology@speed and enables innovation@scale.
Your key responsibilities
Technical Excellence
- Requirement:
- Migration of enterprise telephony services from 8x8 to Microsoft Teams
- Porting of approximately 200 existing phone numbers
- Configuration of Microsoft Teams Phone for end users
- Design and implementation of Auto Attendants, IVR, and Call Queues
- Enablement of SMS functionality through Microsoft Teams Calling Plans
- Planning and support for third-party fax solution integration
- Phased migration and controlled cutover to minimize business impact Phone Number Porting
- Coordinate and manage the porting of phone numbers from 8x8 to Microsoft Teams.
- Support porting of both: o User Direct Inward Dial (DID) numbers o Service numbers used for Auto Attendants and IVR
- Define a phased porting schedule to limit operational disruption.
- Communicate porting timelines and expected impact to client stakeholders.
- Assign phone numbers to users and services once numbers are available in the Microsoft Teams tenant. Microsoft Teams Voice Configuration (Pre-Port)
- Review existing 8x8 telephony configurations, including call routing and IVR flows.
- Recreate equivalent or improved configurations within Microsoft Teams.
- Configure the following in Microsoft Teams: o Auto Attendants o Interactive Voice Response (IVR) menus o Call Queues and Ring Groups
- Utilize temporary Microsoft-assigned phone numbers to build and validate call flows prior to live number cutover. IVR and Auto Attendant Design and Testing
- Design IVR scripts compatible with Microsoft Teams voice behaviour and standards.
- Configure greetings, menu options, routing logic, and business/after-hours rules.
- Adjust voice prompts, pacing, punctuation, and menu structure to ensure clarity and usability.
- Facilitate iterative testing, during which client stakeholders will validate: o IVR message clarity and tone o Menu navigation accuracy o Call routing behavior User Enablement
- Enable Microsoft Teams Phone for end users.
- Assign appropriate licenses and phone numbers post-porting.
- Configure voicemail and basic calling features for users.
- Execute user migrations in controlled batches to reduce risk and impact. SMS Enablement
- Provide guidance on Microsoft Teams Calling Plans that support SMS.
- Configure one-to-one SMS functionality for licensed users in Microsoft Teams.
- Clarify supported and unsupported SMS use cases, including known limitations around bulk or group messaging.
- Coordinate with licensing stakeholders to ensure correct license assignment. Fax Solution Integration
- Confirm business requirements for fax functionality.
- Identify and recommend a third-party fax solution compatible with Microsoft Teams or the Microsoft ecosystem.
- Support planning and integration activities based on the selected fax vendor. Migration and Cutover Strategy
- Develop a phased migration and cutover plan.
- Ensure Auto Attendants, IVR, and call routing are fully configured and tested prior to porting production numbers.
- Perform cutover activities in batches to reduce organizational risk.
- Target minimal or no downtime during migration events.
Skills and attributes
To qualify for the role you must have
Qualification
- Bachelor of Technology in Computer Science
Experience
- IT Infrastructure Management (5+ years)
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
What we offer
Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.
EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in shaping the future with confidence. Apply Now
