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Customer Service Executive - Cheques - Processing

HSBC Global Services Limited -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
20 hours ago

Qualifications

Customer service
Billing
Communication skills

Full job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Cheques - Processing

Purpose of the role:

Global Billing System (“GBS”) is a Group billing platform which provides consolidated billing service. Global Billing Support (GBS) provide specialist services pertaining to charges and invoice related issues. The role is varied and encompasses many duties, including the end to end management of Global Billing Systems (GBS) platform for Global Liquidity and Cash Management (GLCM) involving multiple countries. The operational task involves onboarding of new customers on GBS platform and delivering ongoing maintenance and support.

This role involves completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the bills within the Cut offs.. A high level of awareness about compliance and money laundering is maintained at all time. Ensuring all end of day checks are duly completed. The job involves financial and reputation risk so all the referrals should be sorted out within SLA

Services offered include: Reference Data Setup, Customer Setup, maintenance, Refunds, closures and email query handling

In this role, you will:

Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes. To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Effectively mitigate identified Operational Risks. Comply with Group’s statutory audit standards. Undertake all complex processing within the section. Ensure accuracy by correctly interpreting and taking action on the Billing Instructions. An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets. Responsible to ensure that tasks are prioritized, processed and completed in accordance with procedures. Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures.
Ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times. Knowledge and experience are shared with colleagues, providing assistance on referred/technical
Leadership & Teamwork Provide efficient resolution to customers while on call and clarity of thought. Ensure error free and quality processing. Good team player Liaise with peers and colleagues for timely resolution. Understand critical documentation and interpreting information and risk involved.
Ability to handle work independently and thorough understanding of the job objectives. Share trends, observation, and issues on a timely manner. Proactive collaboration to be displayed across sites. High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls.

To be succeed in this role:

Functional Knowledge - Experience in Billing and investigations
Other - Good communication skills – Written & Verbal. Attention to detail and Quick Learner. Good team player. Ability to multi-task, depending on the criticality of the tasks.
Self-motivated and should be able to work under minimal supervision. Flexibility to work in different shifts including weekends

You’ll achieve more at HSBC

HSBC.Careers.com

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

Apply Now

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