Isp/ network professional Jobs

Customer Support & Operations Coordinator
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- ₹12,000 - ₹19,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
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- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Google Suite
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Oracle —Bengaluru, Karnataka
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Sales Coordinator
Merv Enterprises Pvt. Ltd. —Parra, Goa
- ₹15,000 - ₹25,000 a month
- Urgently hiring
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ADCI HYD 16 SEZ —Hyderabad, Telangana
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Jr. System Administrator
Techflow Engineers —Ratnagiri, Maharashtra
- Full-time
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- Software troubleshooting
- Windows
- Paid time off
Customer Service Executive
Career Q —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- B.Sc
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Quick apply
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A10 Networks —Mumbai, Maharashtra
- Full-time
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- Bachelor's degree
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Wi-Fi & RF design expert
Nexifyr Consulting Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- AI
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Senior Software Engineer – Networking
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
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Networks Service Engineer - Contract/Interim
Davies —Pune, Maharashtra
- Computer Science
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Specialist, Test Center Support
Pearson —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
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Lead Engineer-IT (LAN/WAN)
Acuity Knowledge Partners —Bengaluru, Karnataka
- Full-time
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Business Interlock Analyst
Accenture —Gurugram, Haryana
- Full-time
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CommandLink —Remote
- Full-time
- Remote
- Azure
- English
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Quick apply
6d
IT Administrator
Sense7ai —Coimbatore, Tamil Nadu
- Full-time
- Microsoft Access
- Computer Science
- Mentoring
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9h
System & Software Engineer
Techflow Engineers —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Access
- Software troubleshooting
- Windows
- Paid time off
Software Engineer – Solution Testing (L2-L7 protocols)
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer networking
- APIs
- Agile
17h

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Customer Support & Operations Coordinator

Mastek Infosystems
Lucknow, Uttar Pradesh

Quick apply

Job details

Full-time
₹12,000 - ₹19,000 a month

Qualifications

Microsoft Excel
Operations management
English
Microsoft Office
Bachelor's degree
Team management
Customer support
Hindi
Communication skills

Full job description

Job Title: Customer Support & Operations Coordinator

Job Summary

We are looking for a proactive and organized Customer Support & Operations Coordinator who will be responsible for handling customer-related operations, coordinating with internal technical teams, supervising field activities, and ensuring timely resolution of customer complaints. The candidate will manage communication through calls, emails, and customer support channels while coordinating deployment of Fiber Teams, Riggers, and RF Engineers as per complaint requirements.

Key Responsibilities

Coordinate with customers regarding complaints, service requests, and operational support.
Assign and dispatch appropriate field teams based on complaint type:
Fiber Team for fiber-related issues
Rigger Team for tower/rigger-related work
RF Team for RF/network-related complaints
Supervise daily activities of technical and field teams.
Track complaint status and ensure timely closure within SLA timelines.
Coordinate with warehouse/logistics for customer material dispatch and delivery.
Maintain proper records of complaints, team assignments, and resolutions.
Handle customer communication through calls, emails, WhatsApp, and support portals.
Prepare and share daily operational reports and updates with management.
Follow up with teams and customers for pending tasks and feedback.
Ensure smooth coordination between customer care, operations, and technical departments.
Escalate critical issues to senior management whenever required.
Maintain professional relationships with customers and provide excellent customer service.

Required Skills

Good communication skills in English and Hindi.
Strong coordination and team management abilities.
Basic knowledge of Fiber, RF, and Telecom operations preferred.
Ability to handle customer complaints professionally.
Good email drafting and reporting skills.
Knowledge of MS Excel, MS Office, and basic computer operations.
Ability to work under pressure and manage multiple tasks simultaneously.

Qualification

Graduate in any discipline.
Experience in Telecom/ISP/Customer Support/Operations will be preferred.

Experience

1–5 years of experience in customer support, telecom operations, coordination, or field operations management.

Preferred Candidate Profile

Strong leadership and supervision skills.
Quick decision-making ability.
Good follow-up and problem-solving approach.
Ability to coordinate effectively with multiple teams and customers.

Department

Operations / Customer Support / Telecom Operations

Employment Type

Full-Time

Industry Type

Telecom / Internet Service Provider (ISP) / Network Operations

Pay: ₹12,000.00 - ₹19,000.00 per month

Work Location: In person

Quick apply

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