Up Qa executive Jobs – 60 Open Jobs Today

Quality Assurance Manager
TELUS Digital —Noida, Uttar Pradesh
- Finance
- Analysis skills
- Presentation skills
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- Full-time
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6d
Business Development Executive (BDE)
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Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- Microsoft Word
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8d
Lead Consultant, Java
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- Full-time
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Consultant, Java
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Computer Science
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Tender Executive
QA Testing Laboratories Pvt Ltd —Noida, Uttar Pradesh
- Day shift
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Lead Consultant, Java, Kafka
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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Senior Principal Consultant - Software Engineering Manager
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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- Master's degree
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Senior Principal Consultant –Technical Project Manager
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Computer Science
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- Master's degree
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[Product & Platform] : Lead Customer Success
Vinove —Noida, Uttar Pradesh
- CRM software
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MBA Journals —Noida, Uttar Pradesh
- Master's degree
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3883834-Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
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- Bachelor's degree
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Senior Principal Consultant – .NET + Azure
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
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Quality Assurance Manager

TELUS Digital -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Six Sigma Certification
Call center
Finance
Analysis skills
Quality assurance
Presentation skills
Bachelor's degree
Business Administration
Leadership
Communication skills

Full job description

Description

Qualifications:

Experience: Minimum 1-2 years of direct people leadership experience in a management as Quality Manager
Industry Knowledge: Deep understanding of call center operations, financial services products, and regulatory frameworks governing the industry. Familiarity with best practices in quality assurance and customer experience management.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and draw actionable insights to inform decision-making and strategy development.
Communication Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and effectively to diverse audiences, including senior executives and frontline staff.
Leadership Abilities: Effective leadership skills with the ability to inspire and motivate cross-functional teams towards common quality objectives. Proven ability to drive change and influence stakeholders at all levels of the organization.
Adaptability: Flexibility to work in a dynamic and fast-paced environment, with the agility to adapt to changing priorities and business requirements. Ability to work cross-functionally in a global, multicultural environment and ability to travel.
Education: A bachelor's degree in business administration, finance, or a related field is typically required. Additional certifications in quality management or relevant areas such as Six Sigma or Lean Management are advantageous.
Not on any Active hints
last MI to be Achieving and above

Responsibilities:

Monitoring Quality Metrics: Regularly monitor and analyze key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), First Call Resolution (FCR), and others relevant to the finance services program.
Quality Assurance Processes: Monitor and manage a robust quality assurance framework, with processes and procedures tailored to the specific requirements of each LOB and region.
Performance Reporting: Generate comprehensive reports on quality performance, trends, and areas for improvement. Present findings to senior management and stakeholders, highlighting successes and recommending actionable insights to enhance service delivery.
Training and Coaching: Collaborate with training teams to identify skill gaps and develop training modules focused on improving customer service quality. Provide regular coaching and feedback sessions to direct reports (QA Team Leaders) to enhance their performance and adherence to quality standards.
Root Cause Analysis: Conduct root cause analysis on quality issues and customer complaints to identify underlying problems or systemic issues. Work closely with operational teams to implement corrective actions and preventive measures.
Process Improvement: Continuously assess and refine existing processes and workflows to optimize efficiency and customer satisfaction. Propose and implement innovative solutions to address emerging challenges and capitalize on opportunities for improvement.
Cross-functional Collaboration: Foster strong relationships with stakeholders across different functions, including Operations, Training, WFM. Collaborate closely with these teams to ensure alignment of quality initiatives with overall business objectives

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Apply Now

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