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IT Executive

N.R Doshi and Associates LLP
Ahmedabad, Gujarat

Quick apply

Job details

Full-time
₹30,000 - ₹40,000 a month

Benefits

Provident Fund

Qualifications

Microsoft Windows Server
Jira
Network administration
BCS
TCP
System administration
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
B.Sc
LAN
English
Windows
Sonicwall
Microsoft Office
Master's degree
MCA
Firewall
DHCP
Bachelor's degree
CompTIA Network+
IT support
DNS
SharePoint
SAN
B.E.
VMWare
Linux
TCP/IP
Computer Applications
Desktop administration
Communication skills
PowerShell
IaaS
Active Directory
Intune
Help desk
VPN

Full job description

Job Description — IT Executive

Company: WebMastersTech
Location: [Office Location - Ahmedabad]

Department: Information Technology / Internal IT

Reports To: IT Manager

Experience Required: 2–3 years

Employment Type: Full-time, On-site

About WebMastersTech

Join a Microsoft Gold Partner with 35+ years of delivering enterprise IT solutions across the globe!

Role Overview

We are looking for a hands-on IT Executive to support and maintain the day-to-day IT operations of WebMastersTech. The role involves managing end-user systems, administering Windows servers, firewalls, and Microsoft 365 / Azure environments, and supporting overall IT infrastructure across the organization.

The ideal candidate is technically strong, service-oriented, and comfortable handling user support alongside core infrastructure responsibilities in a fast-moving environment.

Key Responsibilities

End-User Support & Service Desk

Provide L1/L2 technical support for desktops, laptops, printers, peripherals, and mobile devices.
Troubleshoot Windows OS, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), VPN, and standard business applications.
Manage user onboarding/offboarding, including device provisioning, account creation, and access revocation.
Maintain ticket logs, resolution times, and follow-up actions in the IT helpdesk system.

Server & Infrastructure Administration

Administer Windows Server environments — installation, configuration, patching, performance monitoring, and troubleshooting.
Manage Active Directory, DNS, DHCP, Group Policies, file servers, print servers, and shared storage.
Handle backup and restore operations, ensure backup health, and test recovery procedures periodically.
Support virtualization platforms (Hyper-V / VMware) where applicable.

Firewall & Network Administration

Configure, manage, and maintain firewalls (e.g., SonicWall / Fortinet / Sophos / Cisco) — rules, NAT, VPN tunnels, web filtering, and policy management.
Manage LAN/WAN, switches, routers, Wi-Fi controllers, and ISP links.
Monitor network performance, bandwidth utilization, and uptime; troubleshoot connectivity issues.
Implement and maintain site-to-site VPNs and remote access VPNs for users.

Microsoft 365 & Azure Administration

Administer Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, Intune, and licensing.
Manage Azure AD (Entra ID) — users, groups, roles, MFA, conditional access, and SSO.
Support Microsoft Azure services — Virtual Machines, storage accounts, networking, backup, and basic IaaS administration.
Handle tenant-level configurations, mailbox management, distribution lists, shared mailboxes, and security/compliance basics within M365 admin centers.
Monitor service health, manage incidents, and coordinate with Microsoft support when required.

Documentation & Reporting

Maintain accurate IT asset inventory, configuration documents, network diagrams, and SOPs.
Document incidents, changes, and resolutions per defined processes.
Generate periodic reports on tickets, system uptime, and IT operations.

Vendor & Stakeholder Coordination

Coordinate with internal teams and external vendors for hardware/software procurement, AMC, ISP, and service issues.
Track warranties, licenses, and renewals.

Must-Have Skills & Experience

2–3 years of hands-on experience in an IT support / IT operations / system administration role.
Strong knowledge of Windows Server (2016/2019/2022) — installation, AD DS, DNS, DHCP, GPO, file/print services.
Hands-on experience with firewalls — rule configuration, VPN setup, NAT, and basic troubleshooting on at least one major vendor (SonicWall / Fortinet / Sophos / Cisco / Palo Alto).
Solid working experience with Microsoft 365 administration — Exchange Online, Teams, SharePoint, OneDrive, Intune, licensing.
Hands-on experience with Microsoft Azure — Azure AD (Entra ID), Virtual Machines, storage, networking, and basic IaaS operations.
Strong knowledge of Windows 10/11, MAC and Linux and Microsoft Office.
Solid understanding of networking fundamentals — TCP/IP, DNS, DHCP, VLAN, routing, VPN, and Wi-Fi.
Experience with antivirus/EDR tools, backup solutions, and patch management.
Strong troubleshooting skills across hardware, software, server, and network issues.
Good written and verbal communication skills (English).
Ability to prioritize tickets, manage time, and work independently.

Preferred (Good to Have)

Certifications such as AZ-104, MS-102, AZ-900, MS-900, CompTIA Network+ or equivalent.
Experience with helpdesk/ITSM tools (e.g., Freshdesk, ServiceDesk Plus, Jira Service Management).
Scripting basics (PowerShell) for routine automation.
Exposure to virtualization (Hyper-V / VMware ESXi) and SAN/NAS storage.

Education

Bachelor's degree in Computer Science, IT, Computer Applications, or related field (BE/BTech/BCA/BSc-IT/MCA preferred).

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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