Remote Technical support analyst lead Jobs – 69 Open Jobs Today

Service Delivery Manager
DigitalXC —Remote
- Remote
- DevOps
- Agile
- Communication skills
Team Member (MS Technologies)
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
GIS Technical Manager
iSpatial Techno Solutions —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
SAP PTP & MDG Senior Analyst
Kontoor Brands —Remote
- Full-time
- Remote
9d
Business Analyst, Workfront (India)
Code and Theory —Remote
- Remote
- Analysis skills
- Communication skills
Quick apply
Principal Product Owner (Technology Driven Role)
3Pillar —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Machine Learning Engineer
MNJ Software —Remote
- Full-time
- Remote
- Azure
- English
- Master's degree
- Work from home
Automation Lead
OpenBots Inc. —Remote
- Remote
- Azure
- Oracle
- Computer Science
Quick apply
Senior Automation Quality Analyst
Fabric Group Holdings —Remote
- Remote
- Azure
- DevOps
- C++
- Work from home
Senior Product Analyst
Tala —Remote
- Full-time
- Remote
- SQL
- Analysis skills
- Analytics
Quick apply
BA Principal Lead
Ciklum —Remote
- Full-time
- Remote
- Salesforce
- Bachelor's degree
- Agile
- Health insurance
12d
Team Member (SQL DBA)
MNJ Software —Remote
- Full-time
- Remote
- Oracle
- English
- Master's degree
- Work from home
Solution Architect – Microsoft Power Platform & Azure
PanApps —Remote
- Remote
- Azure
- Oracle
- B.Sc
- Work from home
11d
Product Manager
Mango Sciencies —Remote
- ₹7,72,482.77 - ₹22,86,621.13 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply
Salesforce Developer
Hitachi —Remote
- Full-time
- Remote
- Sales
- Salesforce
- DevOps
Technical Architect – NICE CXone
TTEC Digital —Remote
- Full-time
- Remote
- Computer Science
- System design
- Java
Quick apply
Manager - Business Intelligence and Insights Group
AxisMaxlife —Remote
- Remote
- Computer Science
- SQL
- Bachelor's degree
4d
CONSULTANT DEVELOPER – GUIDEWIRE INTEGRATION LEAD
DYNE Group —Remote
- Remote
- APIs
- Agile
- Communication skills
Quick apply
2d
ServiceNow Technical Consultant – ITOM
Alcor —Remote
- Full-time
- Remote
- AWS
- Bachelor's degree
- Organizational skills
PRINCIPAL MEDICAL WRITER
Catalyst Clinical Research, LLC —Remote
- Full-time
- Remote
- Microsoft Word
- Medicine
- Doctoral degree

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Service Delivery Manager

DigitalXC
Remote

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Job details

Qualifications

Jira
CI/CD
Ansible
DevOps
Confluence
Continuous integration
ServiceNow
Agile
Communication skills
Python
PowerShell

Full job description

Join a culture where innovation thrives and people lead the change. At DigitalXC, we power the future of IT with AI and Hyperautomation — but it's our people who make it real. We believe in flat hierarchies, open collaboration, and giving every team member the space to create, innovate, and grow.

Service Delivery Manager

Remote

We are seeking an experienced Service Delivery Manager to lead end-to-end delivery of automation programs for enterprise customers. This role requires strong leadership, a deep understanding of IT operations, and the ability to manage complex automation engagements across product, engineering, and customer teams. The ideal candidate excels at stakeholder management, drives operational excellence, and ensures high-quality delivery outcomes aligned with DigitalXC’s platform capabilities.

Responsibilities

Lead delivery of automation initiatives for multiple enterprise clients using Agile/DevOps methodologies.
Define delivery plans, oversee project timelines, manage risks, and ensure resource alignment.
Establish delivery KPIs, governance models, and reporting structures for transparency and accountability.
Serve as the primary delivery contact for CXOs, IT Operations leaders, and automation sponsors.
Conduct governance reviews, communicate progress clearly, and proactively resolve delivery issues.
Guide automation engineers and business analysts to achieve delivery objectives and meet quality standards.
Mentor team members, support performance improvement, and foster a high-performance culture.
Collaborate with pre-sales and solutioning teams to scope use cases, estimate effort, and contribute to proposals.
Translate customer requirements into executable delivery roadmaps aligned with platform capabilities.
Ensure adherence to DigitalXC’s automation standards, platform architecture, and governance guidelines.
Promote reusability, consistency, and operational excellence across automation delivery.

Required Skills & Qualifications

8–12 years of IT project delivery experience, including at least 3 years managing automation or DevOps programs.
Strong understanding of IT infrastructure, service desk operations, and automation domains such as incident remediation and self-service workflows.
Experience managing distributed technical teams and delivering across hybrid or multi-cloud environments.
Proven ability to work with enterprise customers and manage executive-level stakeholders.
Hands-on exposure to automation tools such as Ansible, Python, or PowerShell, and ITSM platforms like ServiceNow.
Familiarity with Agile/DevOps methodologies and tools including Jira, Confluence, and CI/CD pipelines.
Excellent communication, presentation, leadership, and organizational skills.

Apply Now

Refine Your Search

technical support analyst lead jobs in remote

Service Delivery Manager

Team Member (MS Technologies)

GIS Technical Manager

SAP PTP & MDG Senior Analyst

Business Analyst, Workfront (India)

Principal Product Owner (Technology Driven Role)

Machine Learning Engineer

Automation Lead

Senior Automation Quality Analyst

Senior Product Analyst

BA Principal Lead

Team Member (SQL DBA)

Solution Architect – Microsoft Power Platform & Azure

Product Manager

Salesforce Developer

Technical Architect – NICE CXone

Manager - Business Intelligence and Insights Group

CONSULTANT DEVELOPER – GUIDEWIRE INTEGRATION LEAD

ServiceNow Technical Consultant – ITOM

PRINCIPAL MEDICAL WRITER

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