Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior ServiceNow Developer
Position: AC (Associate Consultant)
Experience: 8-10 years
Category: Software Engineering
Shift: EST Shift
Main location: Bangalore, Hyderabad, Chennai
Position ID: J0626-0310
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.
Job Summary:
We are seeking a seasoned Senior ServiceNow Developer with approximately 8 years of hands-on experience in implementing and consulting on the ServiceNow platform. The ideal candidate will possess deep functional and technical expertise across various ServiceNow modules, including a strong emphasis on ITOM (Discovery, Event Management), CSM, and ITSM. This role requires a proactive individual capable of leading development efforts, providing expert consultation, designing robust solutions, and driving the successful implementation of the ServiceNow roadmap in an Agile environment.
Key Responsibilities:
. Design, develop, and implement solutions across the ServiceNow platform, with a primary focus on ITOM (Discovery, CMDB, CSDM, Event Management) and Customer Service Management (CSM).
. Lead requirement-gathering sessions with stakeholders to translate business needs into technical solutions.
. Configure and customize core ITSM applications (Incident, Problem, Change, Service Catalog) and CSM modules.
. Manage the full lifecycle of CMDB implementation, including data modeling based on the CSDM framework, attribute mapping, transform maps, and reconciliation rules.
. Implement, troubleshoot, and customize ITOM Discovery for both on-premise and cloud environments, including working with patterns and MID servers.
. Develop and maintain integrations between ServiceNow and third-party systems using REST API, IntegrationHub, and other relevant technologies (e.g., Jira, monitoring tools).
. Provide technical consultation on platform best practices, CSDM, and CMDB data governance.
. Develop custom portals, catalog items, record producers, and complex workflows using Flow Designer.
. Participate in all phases of the Agile development lifecycle, including sprint planning, execution, and reviews.
. Assist in platform upgrades, analyze skipped logs, and perform bug fixes as required.
Required Skills and Experience:
. Overall Experience: 8+ years as a ServiceNow Developer, Consultant, or Implementation Specialist.
. Expert-Level Skills: ServiceNow ITOM: Proven experience with Discovery, Service Mapping, Event Management, CMDB, and CSDM implementation. ServiceNow CSM: Demonstrable experience in designing and configuring the CSM module, including data models and portal development.
. Advanced Skills: ServiceNow ITSM: In-depth knowledge of Incident, Problem, Change, and Service Catalog. Integrations: Hands-on experience with REST API integrations, both inbound and outbound. Platform Development: Strong scripting skills in JavaScript, Business Rules, Script Includes, and Glide APIs.
. Technical Proficiency: Experience with Flow Designer, UI policies, UI Actions, and notifications. Familiarity with web technologies such as HTML, CSS, and Bootstrap.
. Certifications (Highly Desired): ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – Event Management ServiceNow Certified Implementation Specialist – Customer Service Management ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD)
. Methodologies: Strong understanding of ITIL principles and experience working in Agile/Scrum environments.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
