Deloitte Global Consulting Services - People and Purpose - Specialist Manager
About the team
The Global Consulting Services (GCS) team works globally across practices and borders to support Deloitte’s Consulting business. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through the Global Consulting Services team, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.
Within the Global Consulting Services, the GCS Learning & Development Team is a part of the People & Purpose pillar and is a vital component acting as a connective tissue in creating and sustaining a globally consistent approach in addressing current and future technical and business strategy aligned learning needs of our workforce and the GCS businesses globally. We achieve this through collaboration and partnerships with the Member Firm and Business Leaders for sustained quality, agility, and scale, elevating our talent experience proposition and supporting exponential business growth objectives.
Overview of the role
The Learning & Development (L&D) Manager plays a critical role in shaping and delivering learning strategies that enable business priorities, leadership capability, and workforce transformation. This role partners closely with senior stakeholders to translate business needs into high impact learning strategies and experiences.
The Manager brings strong business acumen, applied AI fluency, and an agile mindset to navigate complexity, exercise sound judgment, and drive outcomes in a global, matrixed environment. This role does not require hands on development using authoring tools; rather, it requires clear communication, independent execution, and the ability to lead learning initiatives from concept through delivery.
This role is best suited for individuals who thrive in ambiguity, communicate with clarity, and take ownership for moving work forward.
Work you’ll do
The professional will work with the India colleagues and senior leaders across Global Consulting Services practice. The professional will need to develop a knowledge of the firm’s Consulting Services business, its strategic priorities to enable sharing of insights, trends, and escalation of issues/variances as appropriate. The professional will own sensing of new opportunities, analyse quantitative and qualitative data, lead and coach team of junior practitioners and proactively communicate with stakeholders. The professional will be required to demonstrate solid project management skills and constantly partner with senior leaders to drive global alignment around strategic priorities. The teams’ projects are typically high-impact and high-visibility aligned to the Global firm and Consulting services leadership’s strategic priorities. Projects often involve collaboration across workstreams to ensure coordination and alignment.
Key responsibilities
Business Partnership & Stakeholder Engagement
- Act as a trusted advisor to business, talent, and learning stakeholders, translating strategic priorities into clear learning needs and solutions
- Build strong, credibility based relationships with senior leaders and cross functional partners to influence direction and decisions
- Facilitate effective conversations that balance stakeholder needs, enterprise priorities, and learner impact
- Communicate clearly and confidently across audiences, tailoring messages, recommendations, and narratives for senior leaders, partners, and delivery teams
Learning Strategy & Program Leadership
- Lead the design and evolution of learning strategies, journeys, or portfolios aligned to business and workforce priorities
- Own end to end program and initiative leadership, including scoping, planning, prioritization, execution, and continuous improvement—ensuring clear milestones, timelines, and accountability
- Drive work forward independently setting direction, managing priorities, and progressing initiatives with minimal oversight
- Partner with learning design, delivery, and operations teams to ensure solutions are cohesive, scalable, and outcome focused
AI Fluency & Innovation
- Apply AI fluency to enhance learning strategy, needs analysis, content curation, personalization, and learner experience
- Stay current on AI enabled learning and leadership trends, integrating AI thoughtfully and responsibly into learning approaches
Agility, Judgment & Change Navigation
- Operate effectively in fast changing, ambiguous environments, adapting plans as priorities evolve
- Exercise strong professional judgment, making informed decisions and trade offs when information is incomplete
- Balance speed, quality, and risk when determining learning approaches and investments
- Support change adoption by shaping clear narratives, expectations, and measures of success
Delivery Excellence & Influence
- Own outcomes for assigned programs or initiatives, ensuring progress, alignment, and delivery against objectives
- Manage dependencies, risks, and stakeholder expectations to keep work moving forward
- Demonstrate strong influencing skills, aligning stakeholders and driving decisions without direct authority
- Use data, insight, and feedback to inform decisions and continuously improve learning impact
Requisite core skills
- Background in professional services, consulting, or large enterprise environments
- Experience shaping leadership, capability, or transformation related learning
- Comfort navigating ambiguity and competing priorities while maintaining momentum
- Strong synthesis skills and outcomes orientation, with a focus on impact over activity
- Appreciation of Adult Learning theories and its application (highly desired, but not required)
- Experience on curriculum / program experience design and delivery (highly desired but not required)
- Experience in a Global setting
- Team player
- Ability to create momentum with minimal guidance
- Comfortable working in a multi-cultural, multi-matrix and multi-time zoned team
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
- Academic qualification: Master’s Degree like MBA
- Work experience: 9+ years of relevant experience in learning, talent, or a related business facing role, with demonstrated impact at the Manager level
- Strong business partnering and consultative skills, with experience engaging and influencing senior leaders
- Demonstrated AI fluency, including comfort using AI tools and applying AI concepts to learning, leadership, or business problems (technical build skills not required)
- Proven ability to independently drive complex initiatives from ambiguity to execution
- Exceptional written and verbal communication skills, with the ability to synthesize complex inputs into clear, executive ready narratives and recommendations
- Experience operating effectively in global, matrixed organizations and influencing without authority
- Strong judgment, prioritization, and decision-making capabilities.
- Location: Hyderabad, Bengaluru
- Work hours: 02:00 PM - 11:00 PM (expected to be flexible with time zones)
- Working from office: The individual is expected to come to office at least 2 days a week as per the ‘work from office’ schedule
About Deloitte
"Deloitte" is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touché Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 260,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies
Deloitte Support Services India Pvt. Ltd
Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the- art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte’s Culture
Our positive and supportive culture encourages our people to do their best work every day. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.
Corporate Citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
