Pune Maharashtra Senior associate Jobs – 677 Open Jobs Today

Customer Success Associate
Outmarch —Pune, Maharashtra
- Up to ₹4,00,000 a year
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Quick apply
Global Employee Onboarding Specialist- Associate 2
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Customer service
- English
- Microsoft Office
Senior Associate
AM Square partners Pvt Ltd —Pune, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Master's degree
- GAAP
Quick apply
4d
Global Service Desk L1 Associate
Codvo.ai —Pune, Maharashtra
- Rotational shift
- Microsoft Access
- Microsoft Outlook
- Computer Science
Senior Customer Associate
Enhance plus —Pune, Maharashtra
- ₹4,50,000 - ₹4,90,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Associate Product Manager
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Computer Science
- Data analysis skills
- Master's degree
Pharmacovigilance (PV) Associate – Fresher
Clini Pharma Services —Pune, Maharashtra
- ₹15,000 - ₹27,000 a month
- Full-time
- Bachelor's degree
- In-person
- Python
- Paid sick time
Quick apply
3d
Human Resources Associate
TransPerfect —Pune, Maharashtra
- Full-time
- Spanish
- Microsoft Excel
- English
Quick apply
Senior Copywriter & Brand Solutions
Atomium Labs —Pune, Maharashtra
- ₹25,000 - ₹60,000 a month
- Full-time
- Microsoft Outlook
- English
- Research
- Health insurance
Quick apply
Senior Talent Acquisition Coordinator
Riveron —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Health insurance
- Paid time off
Senior Associate – IT Operations
Riveron —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Windows
- Health insurance
- Paid time off
Senior Associate - Business Analyst
Acuity Knowledge Partners —Kharadi, Pune, Maharashtra
- Computer Science
- Data analysis skills
- Master's degree
Associate Project Manager
Cogneesol —Pune, Maharashtra
- Hybrid work
- PMP
- Master's degree
- Project management
Quick apply
Senior Associate- Communication
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Associate
Market Disc —Kalyani Nagar, Pune, Maharashtra
- ₹20,000 - ₹65,000 a month
- Full-time
- CRM software
- Business development
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
Core Operations, Senior Associate
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Management
- Research
- Finance
Senior HR Manager (India Tech Center)
Williams-Sonoma, Inc. —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Bachelor's degree
Customer Service Associate
Marketing Disc —Kalyani Nagar, Pune, Maharashtra
- ₹30,000 - ₹65,000 a month
- Urgently hiring
- CRM software
- Marketing
- Customer service
- Health insurance
- Paid time off
Quick apply
4d
Associate 1
Apex Group —Baner, Pune, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Associate, Relationship Manager, Credit Program Small, Small Medium Enterprises
DBS Bank —Pune, Maharashtra
- Full-time
- Sales
- Finance
- Master's degree

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Customer Success Associate

Outmarch
Pune, Maharashtra

Quick apply

Job details

Full-time
Up to ₹4,00,000 a year

Qualifications

Customer service
Analysis skills
Bachelor's degree
B2B
Customer support
Account management
Leadership
Communication skills
Time management

Full job description

Job Summary
Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.

As a key member of our leadership team, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives of this Role:

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
Maintain and develop customer success strategies and best practices, as well as customer support content.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning.
Maintain existing customer success metrics and data as directed.

Responsibilities: Owns the overall relationship with customers.

Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices.
Accelerate the contract renewal process and ensure customer satisfaction.
Manage customer onboarding process.
Own the quality of product and provide feedback to the development team.
Build test plans to ensure product test coverage.
Help troubleshoot product issues.
Create and update Customer Success Playbooks.
Actively monitor implementation success, identify areas for improvement, and strategize with leadership and cross functional teams advocating for the customer.
Accurately maintain a forecast of renewals and a dashboard of customer status.
Answers, evaluates and prioritizes incoming telephone & email requests.
Resolve conflicts and provide solutions to customers promptly.
Assist in driving cross-departmental resolution handling to prevent larger issues.
Collaborates with sales staff to ensure growth attainment and increased footprint.
Work with marketing and sales staff to gather data elements for sales enablement content.

Qualifications:

Bachelor’s degree
1+ years prior experience in renewals, account management, customer success, or another client-facing role in a software company, preferably Software as a Service (SaaS)`
Strong oral and written communication skills.
Strong leadership skills
Ability to handle a heavy workload and multiple projects with frequent interruptions.
Prior experience communicating and strategizing with stakeholder level primary contacts.
Must be comfortable working in a fast-growing startup SaaS environment.
Experience working with cross-functional teams (e.g. Sales, Engineering, Marketing, Services)
Strong attention to detail and time management

Why you should apply: A great team-oriented environment.

The freedom to be creative and make a difference.
As a key member of the team, you will directly help shape the future of retail solutions.
You will be surrounded by passionate entrepreneurs who have lots of experience in solving real-world problems! We’re a small, tight-knit team doing big things.
We value the curiosity to learn more, and the ability to solve hard problems. We reward innovation, creativity, initiative, and teamwork

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Application Question(s):

This is an in-office role based in Nal Stop, Karve Nagar, Pune. Are you willing to commute to the office ? We work 5 days a week - Monday to Friday.

Experience:

customer success: 1 year (Required)
B2B: 1 year (Required)

Location:

Pune, Maharashtra (Required)

Work Location: In person

Quick apply

Refine Your Search

senior associate jobs in pune maharashtra

Customer Success Associate

Global Employee Onboarding Specialist- Associate 2

Senior Associate

Global Service Desk L1 Associate

Senior Customer Associate

Associate Product Manager

Pharmacovigilance (PV) Associate – Fresher

Human Resources Associate

Senior Copywriter & Brand Solutions

Senior Talent Acquisition Coordinator

Senior Associate – IT Operations

Senior Associate - Business Analyst

Associate Project Manager

Senior Associate- Communication

Business Development Associate

Core Operations, Senior Associate

Senior HR Manager (India Tech Center)

Customer Service Associate

Associate 1

Associate, Relationship Manager, Credit Program Small, Small Medium Enterprises

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