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Salesforce Agentforce Architect

NTT Ltd -
Pune, Maharashtra

Apply Now

Job details

3 days ago

Qualifications

Data modelling
Salesforce Certification
Sales
Salesforce
APIs
AI
Pre-sales
Marketing

Full job description

**Offshore**

### Responsibilities:

Define and own the overall architecture, strategy, and roadmap for Salesforce Agentforce, Einstein AI, Data Cloud, and enterprise Salesforce implementations.
Lead architecture discussions with business stakeholders, enterprise architects, product owners, and technical teams to align AI-powered solutions with business objectives.
Design scalable, secure, and high-performing Agentforce solutions leveraging Agent Builder, Prompt Builder, Copilot Actions, Data Cloud, Einstein AI, and Salesforce platform capabilities.
Architect intelligent agents, conversation flows, topics, actions, prompts, and knowledge-driven experiences to automate business processes and enhance customer and employee engagement.
Establish architecture standards, governance frameworks, design principles, and best practices for Agentforce and Generative AI implementations.
Define enterprise integration architectures between Salesforce, Data Cloud, Agentforce, external applications, middleware platforms, and AI services.
Evaluate and recommend AI, Data Cloud, and Salesforce platform capabilities to address business challenges and drive digital transformation initiatives.
Lead solution design reviews, architecture governance boards, and technical assessments across multiple projects and programs.
Ensure scalability, performance, security, compliance, and responsible AI practices are embedded into all solution designs.
Provide technical leadership and mentorship to solution architects, technical leads, developers, and project teams.
Collaborate with business and technology leadership to define long-term Salesforce and AI adoption strategies.
Drive innovation by identifying emerging Salesforce AI capabilities and recommending adoption opportunities.
Support estimation, solution proposals, RFP responses, architecture documentation, and executive-level presentations.

---

### Qualifications:
#### Required Skills / Qualifications:

10+ years of experience in Salesforce architecture, design, and implementation.
3+ years of experience leading enterprise Salesforce architecture initiatives.
Proven experience architecting large-scale Salesforce solutions across multiple clouds and business domains.
Strong hands-on experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Agent Builder, Copilot Actions, and Generative AI capabilities.
Deep expertise in Salesforce platform architecture, Apex, Lightning Web Components (LWC), Integration Patterns, Data Modeling, and Security Architecture.
Experience designing enterprise AI and Data Cloud solutions leveraging customer data, knowledge, automation, and conversational AI.
Strong understanding of Salesforce Well-Architected Framework, Enterprise Integration Patterns, and scalable cloud architectures.
Experience designing integrations using APIs, MuleSoft, Platform Events, Event-Driven Architecture, and External Services.
Expertise in Salesforce security architecture including Profiles, Permission Sets, Sharing Models, Data Governance, and Compliance standards.
Ability to engage with executive stakeholders and translate business strategy into technology roadmaps.

---

### Preferred:

Salesforce Certified Application Architect.
Salesforce Certified System Architect.
Salesforce Certified Technical Architect (CTA) or CTA Candidate.
Salesforce AI Specialist Certification and/or Agentforce Specialist Certification.
Salesforce Data Cloud Consultant Certification.
Experience implementing Salesforce Data Cloud, Einstein GPT, Agentforce, and enterprise AI solutions.
Strong knowledge of Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG), AI Governance, and Responsible AI frameworks.
Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Revenue Cloud, and Industry Clouds.
Experience with enterprise integration platforms such as MuleSoft and API-led connectivity.
Experience defining Salesforce Center of Excellence (CoE), governance models, and enterprise architecture standards.
Strong consulting, stakeholder management, pre-sales, solutioning, and client advisory skills.
Experience leading global delivery teams and multi-million-dollar Salesforce transformation programs.

Apply Now

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