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Fault Management Engineer - IP/CORE/TXN

Ericsson -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

ITIL Certification
Computer Science
Incident management
5G
Master's degree
Analysis skills
Bachelor's degree
ITIL
Computer networking
Problem management
Communication skills
3G
4G/LTE

Full job description

Join our Team

About the Opportunity

We are looking for an experienced L1 Fault Management Engineer to join our Network Operations team at Ericsson, Noida. In this senior role, you will be a key contributor to our 24x7 global operations environment, leading real-time alarm monitoring, first-level fault analysis, and incident management across RAN, IP, Core, and Transmission (TXN) network domains. This role is ideal for seasoned telecom professionals looking to take ownership, drive improvements, and make a broader impact within a global network operations setup.

What You Will Do

Core Fault Management

Lead 24x7 alarm monitoring and first-level fault management across RAN, IP, Core, and Transmission network elements
Identify, analyze, and prioritize complex network faults using Ericsson OSS/NMS and multi-vendor EMS tools
Perform in-depth alarm correlation and first-level root cause analysis (RCA) before escalation to L2/L3 teams
Ensure timely service restoration through effective coordination with L2/L3 support and field engineers within defined SLAs

Incident & Operations Management

Own the end-to-end incident lifecycle — from detection and triage to resolution and closure
Drive adherence to incident, problem, and change management processes per Ericsson's GSC standards and ITIL framework
Identify recurring fault patterns and contribute to problem management by raising and tracking problem records
Participate in major incident management (MIM) calls, providing clear and timely stakeholder updates

Reporting & Continuous Improvement

Generate and present network performance, fault trend, and health reports to operations leadership
Proactively identify gaps in monitoring coverage and recommend improvements to alarm management processes
Contribute to SLA reviews and operations performance discussions with internal and customer stakeholders
Ensure accurate, complete documentation across all fault management systems and drive shift handover quality

Team & Knowledge Management

Mentor and guide junior L1FM engineers, supporting their technical development and daily query resolution
Serve as a technical point of contact for one or more network domains (RAN/IP/Core/TXN)
Contribute to the creation and maintenance of SOPs, runbooks, and knowledge base articles
Support onboarding and training of new team members on tools, processes, and domain knowledge

You will bring:

Experience & Domain Knowledge

6–12 years of experience in Network Operations / L1 Fault Management in a telecom environment
Strong hands-on expertise in one or more domains:
RAN – 2G/3G/4G/5G Radio Access Network
IP – Routers, Switches, IP Transport
Core – MSC, EPC, IMS, 5GC
Transmission/TXN – SDH, DWDM, Microwave, Packet Transport
Prior experience in multi-domain or multi-technology operations is highly preferred

Technical Skills

Strong understanding of fault management, alarm correlation, and performance monitoring
Sound knowledge of ITIL practices – incident, problem, change, and major incident management
Experience with SLA management and operations reporting in a managed services environment
Behavioural & Soft Skills
Strong analytical and troubleshooting skills with the ability to manage complex, multi-domain fault scenarios
Proven ability to lead calmly and effectively under pressure during critical network incidents
Excellent communication skills for coordination across global, cross-functional teams and customer stakeholders
Self-driven with strong ownership, attention to detail, and a continuous improvement mindset
Willingness to work in a 24x7 rotational shift environment, including weekends and holidays

Education & Certifications

Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent
ITIL Foundation certification preferred
Additional domain certifications (Ericsson, Cisco, etc.) will be an added advantage

Apply Now

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