Hyderabad Telangana Customer relations Jobs – 410 Open Jobs Today

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Manager, Model Risk Management (L09)

Synchrony -
Hyderabad, Telangana

Apply Now

Job details

1 hour ago

Benefits

Work from home

Qualifications

SAS
Spark
SQL
AWS
Bachelor's degree
Fraud prevention and detection
Quantitative analysis
Banking
Python
Workday

Full job description

Overview

Location: Hyderabad, India; Delhi, India; Bengaluru, India; Mumbai, India; Kolkata, India
Salary: N/A

About Us

Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

Job Description

Job ID

2602507

Category

Credit & Risk

Date posted

08/31/2026

Role Title: Manager, Model Risk Management (L09)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Synchrony's Risk Team provides independent oversight of Synchrony’s risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony’s Second Line of Defense. Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges. Enterprise Risk provides oversight on Synchrony-wide initiatives and projects and manages issues, risk assessment & reporting, risk monitoring activities, policy standards and procedure framework for governance documents.

Role Summary/Purpose:

The Manager, Model Validation is responsible for model validation focusing on Loss/reserve/recovery/ forecast to Customer facing credit risk/Fraud risk models (Account acquisition and Account management) , and other models and ensure they are meeting the related Model Risk Management policies, standards, procedures as well as regulations (SR 26-02). This role requires expertise in supporting model validation initiatives related to quantitative analytic modeling with the Synchrony Model Governance and Validation team. This is an individual contributor role.

Key Responsibilities:

Conduct full scope model review, annual review, ongoing monitoring model performance etc. for both internally and vendor-developed models, including new and existing, statistical/ML or non-statistical models, with effective challenges.
Evaluate model development data quality, methodology conceptual soundness and accuracy, and conduct model performance testing including back-testing, sensitivity analysis, benchmarking, etc. and timely identify/highlight issues.
Perform proper documentation within expected timeframes for effectively highlighting the findings for further review/investigation and facilitate informed discussions on key analytics.
Conduct in-depth analysis of large data sets and support the review and maintenance process of relevant models and model validation documentation.
Communicate technical information verbally and in writing to both technical and business team effectively. Additionally the role requires the capability to write detailed validation documents/reports for management
Support in additional book of work or special projects as in when required.

Required Skills/Knowledge:

Bachelor’s degree with 2+ years of hands-on modeling experience in customer facing models such as credit, fraud, marketing or loss forecasting models or lieu of a degree 4+ Years of relevant experience.
2+ years of experience in developing/validating credit models with statistical tools like SAS, Python, SQL, etc.
2+ years of experience using large data sets for statistical and ML modeling within the banking or financial industry. Understanding of quantitative analysis methods or approaches in relation to credit models
Strong programing skills with 2+ years’ hands-on and proven experience utilizing Python, Spark, SAS, SQL, AWS, Data Lake to perform statistical analysis and manage complex or large amounts of data and 4+ years of relevant experience

Desired Characteristics:

Knowledge of Credit Card/Consumer Finance products and business model.
Strong knowledge of Regulatory requirements for MRM (SR 26-2 regulation) with proven track records of delivering Regulatory requirements.
2+ years in MRM in modeling and validation in the financial services industry including both analytic/modeling/quantitative experience and governance or other credit/financial discipline

Eligibility Criteria:

Bachelor’s degree with 2+ years of hands-on modeling experience in customer facing models such as credit, fraud, marketing or loss forecasting models or lieu of a degree 4+ Years of relevant experience.

Work Timings: 02:00 PM – 11:00 PM IST
(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before ing Inform your manager and HRM before

ing for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (First Formal/Final Formal, LPP)
L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L9 Level Employees can

Job Family Group:

Credit

Apply Now

Refine Your Search

customer relations jobs in hyderabad telangana

Manager, Model Risk Management (L09)

Guest Service Ambassador

Manager on Duty

Associate Director - Affluent Relations

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CSM/ASM

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TALENT ACQUISITION SPECIALIST

AM - R2R

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