Chennai Tamil Nadu It service manager Jobs – 185 Open Jobs Today

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Manager - Global Process

Hapag-Lloyd AG -
Chennai, Tamil Nadu

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Job details

Benefits

Provident Fund
Health insurance

Qualifications

Jira
Six Sigma Certification
ITIL Certification
IT service management
Data analysis skills
English
Six Sigma
Analysis skills
Continuous improvement
ITIL
ServiceNow
Communication skills
Lean Six Sigma Certification
Analytics

Full job description

Description

As GPL â€“ Continual Service Improvement (CSI), you will be responsible for driving a structured and data-driven improvement culture across IT Service Management practices. You will focus on identifying improvement opportunities, analysing service performance, and implementing targeted CSI initiatives to enhance service quality, operational efficiency, and customer experience.

You will work closely with ITIL process owners, Digital Operations Center (DOC), product teams, and business stakeholders to ensure continuous alignment with organizational goals, CMMI maturity targets, and service excellence objectives.

CorporateDescription

Hapag-Lloyd is one of the worldâ€™s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide . With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU , we keep global trade moving reliably every day.
Our global network spans 140 countries , 400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, highâ€‘quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon

OrganizationDescription

Organization Description :

Technology center in Chennai
Welcome to Hapag-Lloyd Technology Center Chennai: Where Innovation Thrives

Hapag-Lloyd Technology Center Chennai, located in the Chennai World Trade Center, is more than just a captive center; it's a beacon of technological innovation. Hand in hand, with two other Hapag-Lloyd IT Hubs in Hamburg (Germany) and Gdansk (Poland), we are ushering in a new era of IT excellence.

Hapag Lloyd Technology Center was opened on June 1st, 2023, with a goal to rapidly expand, envisioning a team of 400+ experts in the coming years.

HLTC Leaders of Innovation
Leading HLTC Chennai are Balamurugan Palanivelu (CEO), Balaji Ramamoorthy (CTO), Vaishali Shetty (CHRO), and Sameer Saxena (CFO).

At Hapag-Lloyd Technology Center, our team is in constant expansion mode. Join us as we continue to grow and innovate! Your expertise can play a vital role in our dynamic and evolving environment.

Global Excellence in IT â€“ Trusted Partner to Grow Your Career
Our Global ONE IT operates across three strategic hubs worldwide: Germany, Poland, and India. Together, we are dedicated to perfecting Hapag-Lloyd's IT solutions. With nearly 200 years in the business, innovation has always been in our DNA.

Our enduring presence makes us a reliable employer for those seeking a workplace that successfully adapts to a changing world, embracing ecological trends and innovation. At Hapag-Lloyd, your work is not only engaging but also has a real impact on our reality.

As we continue to evolve and enhance our market position, we are actively seeking the best IT experts to bring their diverse perspectives to our team.

Join us and be part of a team that is driving innovation, ecological responsibility, and excellence in IT. Your career will thrive with us!
https://www.hapag-lloyd.com/en/company/career/working-in-tech/our-offices/office-chen.html

Perks and Benefits at HLTC :

Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess
Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance
Work-Life Balance: Hybrid model after 3 months based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies
Facilities: Car/Bike Parking, Food Court, Modern Office Environment
Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy,IJP.

Qualifications

Behaviours & Approach

Strong analytical and problem-solving mindset, with the ability to translate data into actionable insights
Proactive and outcome-driven, with a focus on measurable service improvements
Effective communicator with the ability to influence stakeholders across all levels
Collaborative approach, working across cross-functional teams and global stakeholders
Resilient and structured in managing complex environments and transformation initiatives
Continuous learning mindset with a focus on innovation and optimization

Work Experience

13 â€“ 15 years of experience in IT Service Management, Continual Service Improvement, Operations, or Process Excellence roles
Proven experience in driving CSI initiatives, service improvement programs, and maturity assessments
Hands-on experience with ITSM tools (ServiceNow, Jira) and performance reporting dashboards
Strong understanding of ITIL framework, CMMI, and operational governance practices
Experience in data analysis, RCA, and process optimization techniques
Excellent stakeholder management and facilitation skills

Education & Qualifications

Bachelorâ€™s or masterâ€™s degree in a relevant field (Business, Operations, IT, etc.)
ITIL Foundation (v3/v4) certification (preferred)
Experience in Lean / Six Sigma / Continuous Improvement methodologies
Strong communication, analytical, and problem-solving skills

English language â€“ expert proficiency

Responsibilities

Act as the Global Process Owner, Custodian, and Consultant for the Continual Service Improvement (CSI) practice, accountable for its strategy, governance, implementation, adoption, and value realization.
Define, establish, and govern the enterprise-wide CSI framework, methodology, operating model, governance structure, and improvement lifecycle.
Serve as the strategic advisor and process consultant to business leaders, process owners, and operational teams, driving a culture of continual improvement and operational excellence.
Lead enterprise-wide improvement consulting engagements, process assessments, maturity evaluations, and transformation initiatives across ITSM and Digital Operations functions.
Establish and manage the CSI portfolio, including opportunity identification, prioritization, business case development, implementation tracking, benefits realization, and closure.
Partner with Global Process Leads, Service Owners, Digital Operations teams, and business stakeholders to identify and implement high-value improvement opportunities.
Define and govern KPI frameworks, performance dashboards, measurement models, and reporting mechanisms to demonstrate improvement outcomes and business value.
Drive process maturity advancement through structured assessments, gap analyses, benchmarking activities, and improvement roadmaps aligned to the ITIL Maturity Model.
Facilitate governance forums and leadership reviews to monitor improvement initiatives, risks, dependencies, and realized benefits.
Champion data-driven decision-making, automation, analytics, AI/AIOps, and digital transformation initiatives that improve service quality, efficiency, reliability, and customer experience.
Develop and maintain CSI standards, templates, methodologies, and best practices to ensure consistency and scalability across the organization.
Provide executive-level insights and recommendations on service performance trends, improvement priorities, and strategic transformation opportunities.

Required Experience

CSI consulting, transformation, and governance experience.
Global process ownership and enterprise-wide improvement program leadership.
Process consulting, process design, and operating model development expertise.
Experience driving ITIL-based continual improvement and service management transformation initiatives.
Strong analytical, stakeholder management, and executive communication skills.
Experience with ServiceNow, reporting, analytics, and workflow optimization.
Expertise in KPI design, benefits realization, value measurement, and maturity assessments.
Knowledge of Lean, Six Sigma, ITIL Continual Improvement, and service management best practices.

Apply Now

Refine Your Search

it service manager jobs in chennai tamil nadu

Manager - Global Process

Project Manager

Director, Technical Program Management - Integrated Service Delivery

Manager - Technical Infrastructure Specialist

Assistant Vice President - Delivery Lead

New Product Operations Program Manager - Manufacturing Design

Technical Project Manager

Project Manager

Product Manager | Adita Technologies

Systems Manager

Lead Assistant Manager

Technical Project Manager - Software, Chennai

Project Manager

Support Analyst

Transportation Systems Lead

Sr Administrator (Support & Operations)

Staff Product Manager

Technical Program manager

Senior Scrum Master - SAFe Agile

Manager of Team

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