Viman Nagar Pune Maharashtra Senior data analyst Jobs – 671 Open Jobs Today

FBS-Senior Operations Analyst
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Master's degree
- Paid time off
Quick apply
Senior Analyst - Delivery Excellence
ZS —Pune, Maharashtra
- Online application
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Senior Manager - PMO
Pall —Pune, Maharashtra
- Full-time
- Microsoft Excel
- PMP
- Engineering
Measurement & Report Senior Analyst
Accenture —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Lead/Senior Business Analyst - Oil & Gas with Data
EPAM Systems, Inc. —Pune, Maharashtra
- Azure
- DevOps
- English
- Health insurance
- Paid time off
8d
Senior Data Analyst I with Python Experience
Intercontinental Exchange Holdings, Inc. —Pune, Maharashtra
- Full-time
- Azure
- Master's degree
- Databases
6d
Senior Business Analyst, Technical Business Solutions
Cencora —Pune, Maharashtra
- Full-time
- Computer Science
- Customer service
- Salesforce
Senior Analyst- Financial Planning & Analysis
Cencora —Pune, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
6d
Business Process Operations Analyst
ITC WORLDWIDE —Pune, Maharashtra
- Part-time
- Remote
- Microsoft Excel
- PMP
- Sales
Quick apply
Data Analyst
Precision Medicine Group —Pune, Maharashtra
- Online application
- Remote
- Computer Science
- Master's degree
- SQL
14d
IN_Senior Associate_ Credit Risk Analyst_ FST-Captives_Advisory_Pune
PwC —Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Travel
Data Quality Analyst - Senior 2
Cummins Inc. —Pune, Maharashtra
- Computer Science
- Master's degree
- SQL
7d
Senior Financial Analyst - 2nd Shift OR 3rd shift
Quorum Software —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- B.Sc
4d
Sr. Data Analyst
DemandMatrix —Pune, Maharashtra
- Azure
- SQL
- AWS
- Work from home
- Flexible schedule
Quick apply
Senior Analyst - Incident Management ( SM2 )
Microland —Pune, Maharashtra
- Bachelor's degree
Sr. Analyst - BI, Reporting and Data Visualization 4A
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Microsoft Access
- Computer Science
- English
Quick apply
Project Senior Analyst - AVP
Citi —Pune, Maharashtra
- Full-time
- Customer service
- Analysis skills
- Project management
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Weekend availability
- Oracle
- Computer Science
- Windows
Data Analyst – Data & Program Governance - Vice President
Citi —Pune, Maharashtra
- Full-time
- Computer Science
- Engineering
- Data analysis skills
Project Management Office Analyst - Assistant Vice President
Citi —Pune, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Data entry
8h

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FBS-Senior Operations Analyst

Capgemini -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Paid time off

Qualifications

Power BI
Microsoft Excel
Law
Salesforce
Master's degree
SQL
AI

Full job description

Team Function:

The Knowledge Management & Messaging team supports enterprise-wide service delivery by optimizing knowledge content, conversational experiences, and messaging channels across Farmers. The team is responsible for: Maintaining and continuously improving knowledge content used by employees, agents (Exclusive & Independent), vendors, and customers Driving performance and optimization of digital messaging channels including chat, SMS, and asynchronous messaging Managing chat routing strategies, queue design, and agent experience across platforms (e.g., CCAI and legacy environments) Advancing conversational AI and Generative AI capabilities, including LLM-powered search and response generation Leveraging data insights to improve containment, deflection, handle time, and overall customer and agent experience This team operates at the intersection of operations, technology, and AI-driven experience design, ensuring scalable, high-quality support across all service channels.

Role Description:

The Senior Operations Analyst will play a critical role in analyzing, optimizing, and scaling Farmers’ messaging and conversational AI ecosystem. This role will focus on identifying trends across chat, SMS, and messaging platforms and translating insights into actionable improvements across knowledge content, routing strategies, and AI performance. Key responsibilities include: Analyze chat, messaging, SMS, and virtual agent interactions to identify trends, pain points, and opportunities for optimization Evaluate performance of conversational AI and Generative AI solutions, including accuracy, containment rates, escalation drivers, and answer quality Partner with Knowledge Management to identify content gaps, inconsistencies, and opportunities to improve AI-generated responses Assess and optimize chat routing strategies, queue configuration, and agent assignment logic to improve efficiency and customer experience Develop reporting and dashboards to track KPIs such as containment, deflection, AHT, CSAT, and answer-to-chat ratios Provide insights and recommendations to cross-functional stakeholders including Service Operations, CAS, Product, and Technology teams Support continuous improvement initiatives and experimentation (A/B testing, prompt tuning, routing changes, etc.) Contribute to governance and auditing processes for Generative AI and conversational experiences This role requires a strong blend of analytical thinking, operational expertise, and emerging AI fluency to drive measurable improvements in service delivery.

Requirements

Experience- 4 to 6 years

Shift Time- 01:00 PM to 10:00 PM IST

Must have Skills

Google CCAI / Dialogflow, Microsoft Excel, SQL, Power BI, Salesforce (Service Cloud / Chat / Knowledge) Customer Engagement / Chat Platforms (e.g., LivePerson, Genesys, Salesforce Chat, Prompt Engineering / LLM Interaction Tools, Workflow / Ticketing Systems

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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Refine Your Search

senior data analyst jobs in viman nagar pune maharashtra

FBS-Senior Operations Analyst

Senior Analyst - Delivery Excellence

Senior Manager - PMO

Measurement & Report Senior Analyst

Lead/Senior Business Analyst - Oil & Gas with Data

Senior Data Analyst I with Python Experience

Senior Business Analyst, Technical Business Solutions

Senior Analyst- Financial Planning & Analysis

Business Process Operations Analyst

Data Analyst

IN_Senior Associate_ Credit Risk Analyst_ FST-Captives_Advisory_Pune

Data Quality Analyst - Senior 2

Senior Financial Analyst - 2nd Shift OR 3rd shift

Sr. Data Analyst

Senior Analyst - Incident Management ( SM2 )

Sr. Analyst - BI, Reporting and Data Visualization 4A

Project Senior Analyst - AVP

Senior Specialist, Production Services Application Support Analyst

Data Analyst – Data & Program Governance - Vice President

Project Management Office Analyst - Assistant Vice President

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