Chennai Tamil Nadu Client services manager Jobs – 1349 Open Jobs Today

Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
4d
Talent Acquisition Coordinator - Multiple locations - Bangalore, Chennai or Hyderabad
Photon —Chennai, Tamil Nadu
- Full-time
- Customer service
- Project management
- Bachelor's degree
Senior Manager-Bank Segment Sales
Mongoose Minds Private Limited —Chennai, Tamil Nadu
- ₹10,00,000 - ₹15,00,000 a year
- Sales
- Salesforce
- Business development
Quick apply
Lead Assistant Manager - PMO
EXL Service —Chennai, Tamil Nadu
- Full-time
- PMP
- Master's degree
- Bachelor's degree
4d
Liaisoning Manager
Triple S Electric Powers Pvt Ltd —Chennai, Tamil Nadu
- ₹8,00,000 - ₹10,00,000 a month
- Full-time
- Bachelor's degree
- In-person
- Electrical Engineering
- Flexible schedule
Quick apply
2d
Senior Manager - Consulting & Advisory Group (CAG)
Aspire Systems —Chennai, Tamil Nadu
- Full-time
- Hybrid work
Customer Success & Operations Manager - UK Voice
GNB Property —Chennai, Tamil Nadu
- ₹75,000 - ₹90,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Food provided
Quick apply
Regional Sales Manager
Career Baskets Services Pvt Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- Full-time
- Sales
- Business development
- Travel
- Paid time off
- Flexible schedule
Quick apply
Manager Logistics
ITC Limited —Chennai, Tamil Nadu
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Bachelor's degree
11d
Sr. Sales Manager
Crane Worldwide Logistics India Pvt Ltd —Chennai, Tamil Nadu
- Sales
- Microsoft Office
- Analysis skills
4h
Business Development Manager
Crossgen Technologies Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Social media management
- English
- Analysis skills
Quick apply
1d
Senior Manager - Talent Partner Lead
Cognizant —Chennai, Tamil Nadu
- Full-time
- Human resources
- In-person
- Communication skills
Client Relationship Manager
Mind Media Entertainment —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Associate, Specialist - Know Your Customer, Small Medium Enterprises
DBS Bank —Chennai, Tamil Nadu
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
4d
Senior Process Manager-Voice
HCLTech —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
2h
Assistant Manager - Sales
Fretlog India Pvt Ltd —Chennai, Tamil Nadu
- ₹50,000 - ₹80,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Cell phone reimbursement
Quick apply
Functional Consultant- Zoho
Trivecta digital Solution Pvt Ltd —Chennai, Tamil Nadu
- ₹4,28,865.57 - ₹16,97,000.21 a year
- Email
- Analysis skills
- Bachelor's degree
- Scripting
Quick apply
11d
Lead Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Agile
20h
Relationship Manager
Aionion Capital Market Services Private Limited —Royapettah, Chennai, Tamil Nadu
- ₹28,229.81 - ₹60,157.46 a month
- Full-time
- Customer service
- Master's degree
- Business development
- Health insurance
- Work from home
Quick apply
7d
Client Account Manager
MyGate —Chennai, Tamil Nadu
- ₹4,50,000 - ₹5,50,000 a year
- Full-time
- Sales
- Business development
- In-person
- Health insurance
- Paid time off
Quick apply

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Senior Team Lead, Managed Services Operations

NTT DATA -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
4 days ago

Qualifications

Data centre experience
ITIL Certification
Change management
Bachelor's degree
Team management
Mentoring
Computer networking
IT
Communication skills
Time management
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, Managed Services Operations is a developing subject matter expert, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Key responsibilities:

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
Provides support to all escalated incidents.
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
Timely escalation of all tickets to management with ensuing updates, where applicable.
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks.
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices.
Uses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environments.
Coaches teams within remit by offering technical expertise and pushing work down to other engineering teams.
Performs quality audits, covering process, service experience, ticket updates as required.
Drives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed services.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Implements training and development initiatives for direct reports.
Engages with clients for technical operations as part of routine operations.
Constantly measures and analyses team’s delivery capabilities.

To thrive in this role, you need to have:

Good organizational and team management skills.
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Seasoned understanding of budgets and cost management.
Good time management, prioritization and delegation abilities.
Good focus on client centricity.
Highly focused on business outcomes.
Ability to guide the team through transformational objectives set out by the business.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic qualifications and certifications:

Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.

Required experience:

Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
Solid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
Solid demonstrated experience in organizational change management (transformational experience).
Solid demonstrated experience in domain towers such as Network, Collaboration/Customer experience, Cloud, Security, Data Center.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

client services manager jobs in chennai tamil nadu

Senior Team Lead, Managed Services Operations

Talent Acquisition Coordinator - Multiple locations - Bangalore, Chennai or Hyderabad

Senior Manager-Bank Segment Sales

Lead Assistant Manager - PMO

Liaisoning Manager

Senior Manager - Consulting & Advisory Group (CAG)

Customer Success & Operations Manager - UK Voice

Regional Sales Manager

Manager Logistics

Sr. Sales Manager

Business Development Manager

Senior Manager - Talent Partner Lead

Client Relationship Manager

Associate, Specialist - Know Your Customer, Small Medium Enterprises

Senior Process Manager-Voice

Assistant Manager - Sales

Functional Consultant- Zoho

Lead Assistant Manager

Relationship Manager

Client Account Manager

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