Chennai Tamil Nadu Rate maintenance team lead Jobs – 34 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Chat Customer Service Specialist
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Typing
- Communication skills
Industrial Automation Trainer
IPCS Global —Vadapalani, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Master's degree
- Programmable logic controllers
- Paid time off
- Paid sick time
Quick apply
7d
Real Estate Sales Executive
connecting dots —Chennai, Tamil Nadu
- ₹20,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
- Commuter assistance
- Paid time off
Quick apply
9d
Service Manager | Car showroom Maruti
SBSHR —Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Food provided
Quick apply
10d
Senior Software Engineer - DevOps
Concord Technologies —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Digital Marketing Executive
MSB Silver Spring Resort —Guindy, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
SAP EAM Consultant
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Software troubleshooting
- Machine learning
- AI
1d
Senior AI Engineer
UPS —Chennai, Tamil Nadu
- Full-time
- DevOps
- Master's degree
- Machine learning
Director - Affluent Relations
Standard Chartered —Chennai, Tamil Nadu
- Management
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
SAP ISU EAM Consultant
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Machine learning
- Travel
- AI
1d
Principal Software Engineer
RELX —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
Marketing Executive
RD Bytes —Chennai, Tamil Nadu
- Sales
- Communication skills
- Negotiation
- Paid sick time

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

rate maintenance team lead jobs in chennai tamil nadu

Quality Analyst

Chat Customer Service Specialist

Industrial Automation Trainer

Real Estate Sales Executive

Service Manager | Car showroom Maruti

Senior Software Engineer - DevOps

Digital Marketing Executive

SAP EAM Consultant

Senior AI Engineer

Director - Affluent Relations

SAP ISU EAM Consultant

Principal Software Engineer

Marketing Executive

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