Kirti Nagar Delhi Delhi Senior principal consultant Jobs – 68 Open Jobs Today

Senior Principal Consultant – QA (Contact Center & Agentic Application Testing)
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- Salesforce
- English
Quick apply
Senior Principal Engineer - Tunnelling
AtkinsRéalis —Gurugram, Haryana
- Full-time
- Civil engineering
- Master's degree
- Bachelor's degree
Senior Data Engineering Consultant
Optum —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Java
- Health insurance
Principal Technical Consultant, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- APIs
- AI
Senior Principal Consultant, Gen_AI Engineer
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- English
Quick apply
1d
Lead Forward Deployed AI Engineer, India - BCG X
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Azure
- SQL
- AWS
P5 Senior Lead - Legal
PayU —Gurugram, Haryana
- English
- Master's degree
- Bachelor's degree
Principal Consultant - RevOps & GTM Strategy
Exotel Techcom Pvt Ltd —Gurugram, Haryana
- Salesforce
- Analysis skills
- Communication skills
Quick apply
2d
Manager - People Advisory, Senior Consultant
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- English
- Finance
Quick apply
Senior Technical Consultant, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- DevOps
- JavaScript
- APIs
Regulatory Affairs Consultant
School Education, Delhi —Delhi, Delhi
- ₹50,000 - ₹75,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Senior Principal Consultant, QA Tester
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Java
Quick apply
Principal Consultant - Business Analyst
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Principal / Associate Consultants
QHSE RISK CONSULTANTS —West District, Delhi
- Email
- Master's degree
- Bachelor's degree
- Business Administration
Senior Consultant
Cielo —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Project management
Quick apply
Lead Performance Engineer
VML MAP —Delhi, Delhi
- Azure
- Salesforce
- Java
Technical Program Manager
SolveIT Consultant —Gurugram, Haryana
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- DevOps
Quick apply
Technical Consultant, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- JavaScript
- Scripting
- Software development
S&CGN - Tech Strategy & Advisory - Cloud Finops - Analyst
Accenture —Gurugram, Haryana
- Full-time
- Azure
- Master's degree
- AWS
Principal – Real Estate, Real Estate - Global Realty
ASSPL - Haryana —Gurugram, Haryana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Office
- Master's degree
- Flexible schedule

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Senior Principal Consultant – QA (Contact Center & Agentic Application Testing)

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Law
Computer Science
Software Engineering
Salesforce
English
Master's degree
AWS
IVR
Bachelor's degree
MA
Computer Engineering
ServiceNow
Scalability
Agile
Solution architecture
AI
BA
Information Technology

Full job description

Architect - Automation N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Senior Principal Consultant QA (Contact Center & Agentic Application Testing) We are looking for a seasoned QA lead Consultant with deep expertise in Amazon Connect and AI-driven (Agentic) applications. This role will lead quality engineering efforts for cloud-based contact center solutions and autonomous conversational systems ensuring seamless customer experience scalability and reliability. Responsibilities: - Define and drive QA strategy for Amazon Connect implementations and AI-driven systems - Collaborate with stakeholders (Product Dev Ops Business) to align testing with business goals - Validate end-to-end call flows within Amazon Connect (inbound/outbound) - Test IVR workflows using Contact Flows Lambda integrations and routing profiles - Validate integrations with AWS services like AWS Lambda Amazon Lex and Amazon Cloud Watch - Perform testing of: - Call routing queue management and agent assignment - Agent workspace (CCP Contact Control Panel) - Omni-channel support (voice chat tasks) - Validate CRM integrations (Salesforce Service Now etc.) - Design QA strategies for AI-powered agents (chatbots voice bots) - Test conversational flows built on Amazon Lex or other LLM frameworks - Perform prompt testing and LLM evaluation (hallucination bias fallback scenarios) - Validate human-in-the-loop and escalation workflows - Conduct load and stress testing for concurrent calls and chat sessions - Validate system performance under peak traffic and failover scenarios - Monitor logs and metrics using Amazon Cloud Watch

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Automation N

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

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senior principal consultant jobs in kirti nagar delhi delhi

Senior Principal Consultant – QA (Contact Center & Agentic Application Testing)

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Principal – Real Estate, Real Estate - Global Realty

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