Service Delivery Manager - F&A - AP
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
We are inviting applications for the role of Senior Manager-Accounts Payable We are looking for someone with extensive knowledge and understanding of entire AP process with expertise in managing a team of AP analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in AP. In this role we're looking forward you to have knowledge in Invoice processing Helpdesk T&E. The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing procurement accounts payable payroll general ledger accounting and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. The Accounts Payable team is ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support. Responsibilities: - Ensures that the performance objectives (KP Is) / process delivery time (SL As) set under the contract are fulfilled. - Presents the performance indicators in the operational review meetings as & when required - Handle client/ supplier escalations & follow Corrective & Preventive Action process - Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of automation where feasible - Drives transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client - Motivation and leadership of the overall team as assigned - Coaching mentoring and succession planning for team members. - Coaching & mentoring supervisors & share performance feedback with reference to team performance Lean ideas & Genome learning - Consolidate monthly productivity & accuracy for the team to track performance and MOJO - Ensures that the team members have all the operational resources and necessary applications & tools (upon completion of LTO) - Analysing daily operational reports and ensure high aged/ high value cases/Documents are dealt with - Conducts team huddles to communicate the information regarding to the process priorities - Monitors the team performance daily and provides feedback on the performance and the process activity results to team members identifies areas to improve the knowledge process and plans relevant training sessions to these areas. - Ensures daily QC is done by supervisors and report is published feedback is shared - Participates in the selection/hiring of team members for different roles by assessing their process experience/ knowledge. - Ensures timely onboarding/offboarding activities for the team members. - Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed updates and validates them before sending them to the customer for sign off ensuring that they are accurate comprehensive and explained in a logical manner tailored to the process needs - Immerse into Genpact Genome learning platform and upskill by completing regular trainings for self & drive it within the team - Drive timely employee feedback from the team on Amber- Genpact employee feedback portal - Drive Lean Ideas / build DNA for continuous process improvement and efficiency identify improvement ideas from any issues/escalations received in AP - Conducts performance appraisals for the team
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec
Required Skills
Accounting, Accounts Payable Process, Audit Responses, Banking Capital Markets, Change Management, Client Relations, Critical Thinking, Document Management, Electronic Data Interchange (EDI), Energy Work, Exception Processing, Expenses, External Reporting, Help Desk Support, Invoice Payments, Monthly Close Process, People Leadership, Risk Management, RPA Commercials and AOI, Stakeholder Management, Statistical Models, Supplier Accounts, Supplier Management, Vendor Master Data
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - AP
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
