Mumbai Maharashtra Fraud analyst Jobs – 67 Open Jobs Today

Service Desk Quality Lead
Lenovo —Mumbai, Maharashtra
- Full-time
- AI
- Leadership
- Communication skills
RR-0352136 Analyst II Software Engineering
DXC Technology —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
3d
Senior Data Analyst
PayU —Mumbai, Maharashtra
- Computer Science
- Data analysis skills
- Master's degree
Analyst II, Client Services Operations
Kroll —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Finance
- Master's degree
Financial Crime Associate
Blenheim Chalcot India —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
GenAI Product Lead, EMAP
Experian —Mumbai, Maharashtra
- Full-time
- Hybrid work
- AI
- Health insurance
- Life insurance
Quick apply
GenAI Product Lead, EMAP
Experian Information Solutions —Mumbai, Maharashtra
- Full-time
- AI
- Health insurance
- Life insurance
9h
RR-0362940 - Analyst II Infrastructure Services - India onsite
DXC Technology —Mumbai, Maharashtra
- Full-time
- Azure
- Data analysis skills
- Bachelor's degree
Product Manager - Card Authorizations
JPMorganChase —Mumbai, Maharashtra
- Full-time
- B.Sc
- Project management
- Bachelor's degree
1d
Product Platforms Product Owner, Platforms, Director, Wealth Management
Morgan Stanley —Mumbai, Maharashtra
- Full-time
- B.Sc
- Bachelor's degree
- Recruiting
Sr. Consulting Analyst
Jabil Circuit —Mumbai, Maharashtra
- Full-time
- Writing skills
- Microsoft Office
- Master's degree
Assistant Manager, Agile Business Analyst with Client Reference Data Services
Genpact Enterprise Risk Consulting LLP —Mumbai, Maharashtra
- Full-time
- Azure
- English
- Finance
Quick apply
Campaign Testing Automation
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
2h
Manager- Change Transformation Office- Business Analyst with Basel 3.1 CRR3
Genpact Enterprise Risk Consulting LLP —Mumbai, Maharashtra
- Full-time
- Azure
- English
- Finance
Quick apply
Business Analyst
Priceline.com —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Senior Manager, Business Analyst with Wealth Management Domain
Genpact Enterprise Risk Consulting LLP —Mumbai, Maharashtra
- Full-time
- Azure
- English
- Finance
Quick apply
Associate - SPB Trade Support
BNP Paribas —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Assistant Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Computer Science
- Java
- Finance
Senior Analyst, Client Services Operations
Kroll —Mumbai, Maharashtra
- Full-time
- Research
- Microsoft Office
- Finance
Manager / Sr. Manager - Data Analytics
Alvarez & Marsal —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Azure

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Service Desk Quality Lead

Lenovo -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
IT service management
Lean
ISO 9001
Six Sigma
Quality assurance
ITIL
IT support
AI
Leadership
Communication skills

Full job description

General Information

Req #

WD00094290

Career area:

Information Technology

Country/Region:

India

State:

Maharashtra

City:

Mumbai

Date:

Friday, February 20, 2026

Working time:

Full-time

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The IT Service Quality & Audit Lead is responsible for driving service quality, audit governance, and continuous improvement across IT Service Desk operations. This role leads quality audits across multiple support channels, identifies systemic gaps, and partners closely with service delivery leaders to improve customer experience, process compliance, and operational outcomes. The role also leads and mentors a team of Quality Analysts.

Key Responsibilities

Lead and govern quality audits across Voice, Email, Chat, and ITSM tickets (Incidents, Changes, Problems), ensuring adherence to ITIL processes, SLAs, KPIs, and service standards.

Review audit results to identify compliance gaps, defect trends, and process inefficiencies, and ensure consistent evaluation standards across auditors.

Perform root cause analysis on recurring quality issues and drive corrective actions, process improvements, and training interventions.

Own the service desk quality training framework and ensure learning plans are aligned to audit findings and performance gaps.

Partner with Service Delivery and Operations leaders to align quality expectations, priorities, and improvement outcomes.

Act as the quality single point of contact (SPOC) for internal stakeholders and customers, presenting insights in a clear, business‑focused manner.

Lead, coach, and develop a team of Quality Analysts to ensure timely audits, reporting, and follow‑through on improvement actions.

Deliver regular quality dashboards and reports covering audit scores, SLA adherence, defect trends, and training effectiveness to enable data‑driven decisions.

Skills & Experience

Must‑Have

4–8 years of experience in IT Service Delivery, Process Quality, or IT Operations Quality Assurance.

Proven experience leading a team of Quality Analysts or Process Auditors.

Strong understanding of ITIL‑based service desk operations and IT Service Management (ITSM).

Hands‑on experience with voice and ticket quality audits, process compliance, and governance.

Experience driving training programs, corrective actions, and continuous improvement initiatives.

ITIL v3 Intermediate or ITIL 4 certification.

Strong communication, presentation, and stakeholder management skills.

Good‑to‑Have

Exposure to ISO 9001 or similar quality frameworks.

Familiarity with quality tools such as Pareto analysis, RCA, control charts, or FMEA.

Six Sigma or Lean exposure.

Experience working in infrastructure or IT support environments.

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

India

India - Mahārāshtra

* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

Refine Your Search

fraud analyst jobs in mumbai maharashtra

Service Desk Quality Lead

RR-0352136 Analyst II Software Engineering

Senior Data Analyst

Analyst II, Client Services Operations

Financial Crime Associate

GenAI Product Lead, EMAP

GenAI Product Lead, EMAP

RR-0362940 - Analyst II Infrastructure Services - India onsite

Product Manager - Card Authorizations

Product Platforms Product Owner, Platforms, Director, Wealth Management

Sr. Consulting Analyst

Assistant Manager, Agile Business Analyst with Client Reference Data Services

Campaign Testing Automation

Manager- Change Transformation Office- Business Analyst with Basel 3.1 CRR3

Business Analyst

Senior Manager, Business Analyst with Wealth Management Domain

Associate - SPB Trade Support

Assistant Manager

Senior Analyst, Client Services Operations

Manager / Sr. Manager - Data Analytics

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Why Work at Lenovo

Description and Requirements

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