mira road thane maharashtra quality assurance analyst Jobs – 125 Open Jobs Today

Service Desk Quality Lead
Lenovo —Mumbai, Maharashtra
- Full-time
- AI
- Leadership
- Communication skills
Online Data Analyst - Bengali speakers in India
TELUS Digital —Mumbai, Maharashtra
- Part-time
- English
- Research
Quality Auditing Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
2d
Quality analyst for Mumbai Location, for Leading MNC.
Novature Tech —Mumbai, Maharashtra
- Computer Science
- Java
- Bachelor's degree
Assistant Manager - Techno- Functional Business Analyst
Genpact Enterprise Risk Consulting LLP —Mumbai, Maharashtra
- Full-time
- Azure
- English
- Finance
Quick apply
Geospatial Physical Risk - AI Data Operations Analyst
MSCI —Mumbai, Maharashtra
- Full-time
- English
- Research
- Master's degree
Test Engineer/ Sr Test Engineer (Wealth/ Mutual fund)
AQM Technologies —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
- SDLC
7d
D&T Analyst II – Connected Commerce
General Mills —Powai, Mumbai, Maharashtra
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Agile
2d
Assistant Manager, Business Analyst with Alteryx and Power BI Experience
Genpact Enterprise Risk Consulting LLP —Mumbai, Maharashtra
- Full-time
- Azure
- English
- Finance
Quick apply
Senior Manager – Application Analyst (ServiceNow)
DHL —Mumbai, Maharashtra
- Microsoft Office
- Analysis skills
- Project management
Senior Analyst
SmartStream —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Master's degree
Quality analyst (International BPO Collections Profile only)
Stellar Talent Bridge —Thane, Maharashtra
- ₹11,574.76 - ₹34,709.26 a month
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
Quick apply
7d
Quality Test Analyst III
LexisNexis Risk Solutions —Mumbai, Maharashtra
- Full-time
- Analysis skills
- JavaScript
- APIs
Climate Data Transformation and AI Specialist
MSCI —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- SQL
Quality Test Analyst III
RELX —Mumbai, Maharashtra
- Full-time
- Analysis skills
- JavaScript
- APIs
Test Lead (Manual Testing)
Crimson Interactive —Mumbai, Maharashtra
- Full-time
- SQL
- Scripting
- Communication skills
Business analyst
Indium Software —Mumbai, Maharashtra
- Communication skills
Business Analyst
Axis My India —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
- Food provided
Campaign Execution Lead Analyst
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Project management
Digital Content Management Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Writing skills

I want to receive the latest job alerts for quality assurance analyst in mira road thane maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance analyst jobs near mira road thane maharashtra

Quality Analyst jobs in Mumbai, Maharashtra

Service Desk Team Leader jobs in Mumbai, Maharashtra

Digital Analyst jobs in Mumbai, Maharashtra

Data Specialist jobs in Mumbai, Maharashtra

Risk Analyst jobs in Mumbai, Maharashtra

Senior Analyst jobs in Mumbai, Maharashtra

Quality Auditor jobs in Mumbai, Maharashtra

Test Engineer jobs in Mumbai, Maharashtra

Data Analyst jobs in Mumbai, Maharashtra

Lead Analyst jobs in Mumbai, Maharashtra

Business Analyst jobs in Mumbai, Maharashtra

Quality Analyst jobs in Bommanahalli, Bengaluru, Karnataka

Pharma Quality Assurance jobs in Maharashtra

Quality Analyst jobs in Dombivli, Maharashtra

Quality Analyst jobs in Jayanagar, Bengaluru, Karnataka

Data Analyst Fresher jobs in Bengaluru, Karnataka

Food Quality jobs in Chandigarh, Chandigarh

Service Desk Team Leader jobs in Hyderabad, Telangana

Walkin Interview, Team Lead Non Voice Bpo jobs in Hyderabad, Telangana

Travel Desk jobs in Ahmedabad, Gujarat

Service Desk Quality Lead

Lenovo -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
IT service management
Lean
ISO 9001
Six Sigma
Quality assurance
ITIL
IT support
AI
Leadership
Communication skills

Full job description

General Information

Req #

WD00094290

Career area:

Information Technology

Country/Region:

India

State:

Maharashtra

City:

Mumbai

Date:

Friday, February 20, 2026

Working time:

Full-time

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The IT Service Quality & Audit Lead is responsible for driving service quality, audit governance, and continuous improvement across IT Service Desk operations. This role leads quality audits across multiple support channels, identifies systemic gaps, and partners closely with service delivery leaders to improve customer experience, process compliance, and operational outcomes. The role also leads and mentors a team of Quality Analysts.

Key Responsibilities

Lead and govern quality audits across Voice, Email, Chat, and ITSM tickets (Incidents, Changes, Problems), ensuring adherence to ITIL processes, SLAs, KPIs, and service standards.

Review audit results to identify compliance gaps, defect trends, and process inefficiencies, and ensure consistent evaluation standards across auditors.

Perform root cause analysis on recurring quality issues and drive corrective actions, process improvements, and training interventions.

Own the service desk quality training framework and ensure learning plans are aligned to audit findings and performance gaps.

Partner with Service Delivery and Operations leaders to align quality expectations, priorities, and improvement outcomes.

Act as the quality single point of contact (SPOC) for internal stakeholders and customers, presenting insights in a clear, business‑focused manner.

Lead, coach, and develop a team of Quality Analysts to ensure timely audits, reporting, and follow‑through on improvement actions.

Deliver regular quality dashboards and reports covering audit scores, SLA adherence, defect trends, and training effectiveness to enable data‑driven decisions.

Skills & Experience

Must‑Have

4–8 years of experience in IT Service Delivery, Process Quality, or IT Operations Quality Assurance.

Proven experience leading a team of Quality Analysts or Process Auditors.

Strong understanding of ITIL‑based service desk operations and IT Service Management (ITSM).

Hands‑on experience with voice and ticket quality audits, process compliance, and governance.

Experience driving training programs, corrective actions, and continuous improvement initiatives.

ITIL v3 Intermediate or ITIL 4 certification.

Strong communication, presentation, and stakeholder management skills.

Good‑to‑Have

Exposure to ISO 9001 or similar quality frameworks.

Familiarity with quality tools such as Pareto analysis, RCA, control charts, or FMEA.

Six Sigma or Lean exposure.

Experience working in infrastructure or IT support environments.

Additional Locations:

India - Mahārāshtra - Mumbai

India - Mahārāshtra - Mumbai

India

India - Mahārāshtra

* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

Refine Your Search

quality assurance analyst jobs in mira road thane maharashtra

Service Desk Quality Lead

Online Data Analyst - Bengali speakers in India

Quality Auditing Associate

Quality analyst for Mumbai Location, for Leading MNC.

Assistant Manager - Techno- Functional Business Analyst

Geospatial Physical Risk - AI Data Operations Analyst

Test Engineer/ Sr Test Engineer (Wealth/ Mutual fund)

D&T Analyst II – Connected Commerce

Assistant Manager, Business Analyst with Alteryx and Power BI Experience

Senior Manager – Application Analyst (ServiceNow)

Senior Analyst

Quality analyst (International BPO Collections Profile only)

Quality Test Analyst III

Climate Data Transformation and AI Specialist

Quality Test Analyst III

Test Lead (Manual Testing)

Business analyst

Business Analyst

Campaign Execution Lead Analyst

Digital Content Management Analyst

I want to receive the latest job alerts for quality assurance analyst in mira road thane maharashtra

Explore jobs in more locations

General Information

Why Work at Lenovo

Description and Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected