Gurgaon Haryana Customer service representative Jobs – 120 Open Jobs Today

User Specialist, Customer Support
ByteDance —Gurugram, Haryana
- CRM software
- Customer service
- Salesforce
Customer Care Representative
FedEx AMEA —Gurugram, Haryana
- Full-time
- Microsoft Office
- Communication skills
Customer Service Representative
TEAMWORK SOLUTIONS —Gurgaon H.O, Gurugram, Haryana
- ₹15,000 - ₹40,000 a month
- Full-time
- In-person
Quick apply
Specialist - Customer Care - Blended 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
8d
International Customer Service Advisor
Skycom Jobs —Gurugram, Haryana
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
Customer Service Representative
Mouser Electronics —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Time management
12d
Customer Service & Operations Function Leader, VP
National Westminster Bank PLC —Gurugram, Haryana
- ₹67,120 - ₹1,00,680 a year
- Full-time
- Management
- Financial services
- Leadership
4d
Customer Service Assistant
Intelligent aviation private limited —South West District, Delhi
- ₹10,368.29 - ₹34,169.58 a month
- Full-time
- CRM software
- Customer service
- Salesforce
- Commuter assistance
- Food provided
Quick apply
14d
Customer Representative Executive
truevalue marketing services —Gurugram, Haryana
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Health insurance
- Paid sick time
Quick apply
3d
Customer Service Representative
Anjaneya Event & Staffing —Gurugram, Haryana
- From ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
8d
Customer Service Representative - International BPO
Demographic Services —Gurugram, Haryana
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- In-person
- Communication skills
- Health insurance
Quick apply
Customer Service Representative
Transcom —Gurugram, Haryana
- ₹15,000 - ₹19,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
7d
Customer Support Call Agent
Shiprocket —Gurugram, Haryana
- ₹18,500 - ₹25,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
3d
Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
8d
Customer Service Representative
Khyal Solutions —Gurugram, Haryana
- ₹17,500 - ₹18,500 a month
- Full-time
- Sales
- Customer service
- 12th Pass
- Commuter assistance
- Flexible schedule
Quick apply
Senior Customer Support Associate
Matching services —Gurugram, Haryana
- ₹2,46,487.01 - ₹6,21,194.93 a year
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Air Logistics Customer Care Specialist
Kuehne+Nagel —Gurugram, Haryana
- Customer service
- Communication skills
6d
Customer Service Representative
NEXTHRIVE INTELLIGENCE PRIVATE LIMITED —Gurugram, Haryana
- ₹11,075.04 - ₹34,882.39 a month
- Full-time
- In-person
- Communication skills
- Health insurance
Quick apply
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Customer Support Representative
Pinnacle Consultant —Gurugram, Haryana
- ₹24,000 - ₹34,000 a month
- Full-time
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply

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User Specialist, Customer Support

ByteDance -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Live chat
CRM software
Customer service
Salesforce
English
Customer support
Typing
Root cause analysis

Full job description

Location:
Gurgaon

Team:
Global Operations

Employment Type:
Regular

Job Code:
A217890

Responsibilities

About the Team
As part of our growing Customer Support team, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.

This is an exciting opportunity to join a global operation, a rapidly expanding international team, and provide a world class support service for our users.

Responsibilities

Deliver exceptional experience to users and help resolve issues that are escalated via different channels, including safety inquiries.
Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users.
Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform.
Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring.
Escalate risky issues to responsible teams in a timely way and follow up the whole process.
Conduct initial triage and fact identification.

Qualifications

Minimum Qualifications

Proficient in both written (greater than 45 words per minute) and verbal English communication.
Must possess significant experience in a high-concurrency Live Chat environment.
Proven track record of maintaining exceptional accuracy and professional clarity in fast-paced environments.
Demonstrated ability in problem-solving and root cause analysis.
Strong attention to detail when handling customer inquiries via chat and email and ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction.
Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce).
Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.

Preferred Qualifications

1+ years of experience in a customer service or support role, preferably in a digital or tech environment.
Familiarity with CRM tools and escalation processes.
Track record of resolving complex customer issues with minimal supervision.
Experience working in a KPI-driven environment with a focus on continuous improvement.
Strong interpersonal skills and the ability to work collaboratively across teams.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety at ByteDance

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Apply Now

Refine Your Search

customer service representative jobs in gurgaon haryana

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