hyderabad telangana call center manager Jobs – 120 Open Jobs Today

Manager - Trust and Safety - WFM
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- PMP
- English
- Bachelor's degree
Quick apply
Delivery Lead Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Analysis skills
Customer Service Representative
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid time off
- Flexible schedule
MT - HRO
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Sales Team Lead
Atiya Healthcare Pvt ltd —Hyderabad, Telangana
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Data Center Engineering Operations, Data Center Engineering Operations
ADSIPL - Telangana —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Manager - Vulnerability Management - Hyderabad
Deloitte —Hyderabad, Telangana
- Computer Science
- Bachelor's degree
- Computer networking
8d
Specialist - Middle Office Client Services
Franklin Templeton Investments —Hyderabad, Telangana
- Email
- Microsoft Office
- Master's degree
- Analysis skills
- Health insurance
11d
Site Administrative Assistant
IBA —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Administrative experience
Project Management Associate
IntouchCX —Hyderabad, Telangana
- Full-time
- Customer service
- 12th Pass
- Analysis skills
Sr Manager-Trust & Safety
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- PMP
- Salesforce
- English
Quick apply
Quality Assurance Analyst (Contact Center)
IntouchCX —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Basic math
Impact Assessment Executive
Magic Bus India Foundation —Hyderabad, Telangana
- ₹18,000 - ₹20,000 a month
- Weekend availability
- Microsoft Excel
- Data analysis skills
- Master's degree
- Cell phone reimbursement
Quick apply
4d
Process Developer-Order Management
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
IT Engineering Manager
TJX Companies —Hyderabad, Telangana
- Full-time
- Azure
- Management
- DevOps
Specialist, Asset Management (Digital Asset Librarian – AEM Assets)
MSD —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Driving
- Travel
4d
Data Management Manager
Amgen —Hyderabad, Telangana
- Data analysis skills
- English
- Master's degree
3d
RCM QA Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Bachelor's degree
- Paid holidays
- Paid sick time
Quick apply
1d
RCM AR Analyst
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Communication skills
- Paid holidays
- Paid sick time
Quick apply
Supervisor, Issue Center
TriNet —Hyderabad, Telangana
- Microsoft Excel
- PMP
- Master's degree
- Health insurance

I want to receive the latest job alerts for call center manager in hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near hyderabad telangana

Data Manager jobs in Hyderabad, Telangana

Project Manager jobs in Hyderabad, Telangana

IT Engineer jobs in Hyderabad, Telangana

Librarian jobs in Hyderabad, Telangana

Administrative Assistant jobs in Hyderabad, Telangana

Data Center Engineer jobs in Hyderabad, Telangana

Delivery Manager jobs in Hyderabad, Telangana

Center Manager jobs in Hyderabad, Telangana

Customer Service Representative jobs in Hyderabad, Telangana

Sales Team Leader jobs in Hyderabad, Telangana

Data Manager jobs in Delhi, Delhi

Data Manager jobs in Dhulagori, Howrah, West Bengal

Business Development Manager jobs in Kerala

Data Manager jobs in Remote

Data Annotation jobs in Hyderabad, Telangana

Head Of Project Management jobs in Prithla, Faridabad, Haryana

Head Of Project Management jobs in Pune, Maharashtra

Director Product Management jobs in Bengaluru, Karnataka

Head Of Project Management jobs in Delhi, Delhi

Project Management jobs in Udaipur, Rajasthan

Manager - Trust and Safety - WFM

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
PMP
English
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Communication skills
Banking
Information Technology

Full job description

Service Delivery Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role of Manager work Force Management (WFM) Responsibilities: - Will act as a liaison between the GCC and Site WFM teams. - Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis - Administration of communication to and from Operations and other support departments - Collection and analysis and reporting of historical center/agent performance statistics - Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting - Work with Human Resources Recruiting and Training to coordinate the hiring and training of new employee resources - Oversee short-term workload forecasting and scheduling philosophy of schedule assignments - Oversee proactive scheduling of discretionary activities such as training meetings overtime and under time - Oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements - Problem Solving: Should be tactical and be able to solve day to day operational challenges and should be able to understand delivery metrics - Manage WFM personnel on site and remote. - Conducts performance appraisals. - Provides measurable feedback to assigned personnel and suggestions for improved performance. - Formulates and implements employee corrective actions as needed.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

ITIL Foundation - AxelosAxelos, PMP - UdemyUdemy

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Data Analytics, End to End Management, Fraud Detection, Fraud Disputes

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

call center manager jobs in hyderabad telangana

Manager - Trust and Safety - WFM

Delivery Lead Senior Manager

Customer Service Representative

MT - HRO

Sales Team Lead

Data Center Engineering Operations, Data Center Engineering Operations

Manager - Vulnerability Management - Hyderabad

Specialist - Middle Office Client Services

Site Administrative Assistant

Project Management Associate

Sr Manager-Trust & Safety

Quality Assurance Analyst (Contact Center)

Impact Assessment Executive

Process Developer-Order Management

IT Engineering Manager

Specialist, Asset Management (Digital Asset Librarian – AEM Assets)

Data Management Manager

RCM QA Specialist

RCM AR Analyst

Supervisor, Issue Center

I want to receive the latest job alerts for call center manager in hyderabad telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected