kl customer success manager Jobs – 107 Open Jobs Today

Technical Account Manager
Mailercloud Pvt Ltd —Calicut, Kerala
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Software troubleshooting
- APIs
- In-person
- Paid time off
- Paid sick time
Quick apply
Senior Product Manager
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹20,00,000 - ₹24,00,000 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
Service Manager
ARS Traffic & Transport Technology —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- PMP
Client Relations Manager
Maple Tech Space —Thrissur, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
Product Owner (f/m/d)
dSPACE GmbH —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
Associate Product Manager
Leegality —Cannanore, Kerala
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- AI
- Flexible schedule
Delivery head - Technical Implementation
Leegality —Cannanore, Kerala
- Full-time
- English
- Databases
- Analysis skills
WFM Boomi integration - (UKG Pro/ Kronos) -Manager
EY —Kochi, Kerala
- SQL
- AWS
- Analysis skills
- Health insurance
AI Product Manager
JK Lucent —Kerala
- Full-time
- Computer Science
- Machine learning
- Continuous improvement
Talent Acquisition Lead
Leegality —Cannanore, Kerala
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Flexible schedule
Business Development Manager - FS Cochin
McCain Foods Limited —Kochi, Kerala
- Full-time
- Communication skills
2d
Executive Assistant to CEO
IRISH EXPERT LLP —Thrissur, Kerala
- ₹30,000 - ₹65,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Paid time off
Quick apply
Program Manager
Aura Bloom Solutions —Kochi, Kerala
- ₹8,00,000 - ₹12,00,000 a year
- Email
- PMP
- ERP systems
- Bachelor's degree
- Paid sick time
Quick apply
2d
Client Service Managers (US Healthcare) – Trivandrum
Ecorgy Solutions —Thiruvananthapuram, Kerala
- Urgently hiring
- Sales
- English
- Analysis skills
HR Recruiter(Talent Acquisition Specialist)
Mailercloud —Calicut, Kerala
- ₹4,80,000 a year
- Email
- Remote
- English
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
12d
Business Development Manager
The Financial Planners —Thiruvananthapuram, Kerala
- ₹30,000.00 - ₹47,075.53 a month
- Full-time
- Sales
- Business development
- Project management
- Health insurance
- Paid time off
Quick apply
Sales Support Director
NOV Inc. —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Assistant Store Manager
Day Mart Group —Naduvannur, Kerala
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory control
- Health insurance
- Cell phone reimbursement
Quick apply
9d
Senior (Software) Project Manager (m/f/d)
HYPE Holding GmbH —Kerala
- English
- Master's degree
- Bachelor's degree
- Flexible schedule
Quick apply
Department Manager
H&M —Kochi, Kerala
- Full-time
- Retail management
- Leadership
- Health insurance
Quick apply

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Technical Account Manager

Mailercloud Pvt Ltd
Calicut, Kerala

Quick apply

Job details

Full-time
₹4,00,000 - ₹5,00,000 a year

Benefits

Paid time off
Paid sick time

Qualifications

Email marketing
Software troubleshooting
Marketing automation
APIs
Account management
Communication skills
Marketing

Full job description

ABOUT MAILERCLOUD

Mailercloud is a fast-growing SaaS email marketing automation platform trusted by global enterprises to design, send, and optimize high-volume campaigns. We help businesses achieve measurable ROI through intelligent automation, advanced segmentation, and best-in-class deliverability infrastructure.

ABOUT THE ROLE

As a Technical Account Manager at Mailercloud, you will be the primary owner of a portfolio of enterprise client relationships — from onboarding through long-term growth. This is not a support role. You will act as a trusted advisor who understands a client's email program deeply enough to challenge their assumptions, troubleshoot deliverability issues before they escalate, and proactively surface opportunities to expand their usage of the platform.

You will be successful here if you are equally comfortable in a strategic review with a CXO and diagnosing a campaign configuration issue with a marketing ops team.

Office: Government Cyber Park, Calicut | Reporting to: Head of Customer Success

WHAT YOU’LL OWN

Client Onboarding & Enablement

Lead end-to-end onboarding for enterprise accounts — from technical setup and API integration through first successful campaign send.
Run product training, workflow configuration, and go-live planning tailored to each client's use case.
Build and maintain onboarding documentation, best-practice guides, and self-serve resources.

Account Health & Retention

Own a portfolio of enterprise accounts; monitor usage, engagement signals, and deliverability health to stay ahead of churn risk.
Serve as the first line of technical guidance on deliverability, segmentation, automation workflows, and integrations.
Collaborate with the Product and Deliverability teams to resolve escalated issues and close the feedback loop with clients.

Growth & Commercial Outcomes

Identify and act on expansion signals — volume growth, feature gaps, new use cases — and convert them into upsell conversations without waiting for a sales prompt.
Build shared success definitions with each client at the start of an engagement; hold quarterly business reviews anchored on ROI metrics, not activity reports.
Proactively defend renewals by ensuring clients see measurable value throughout the contract lifecycle.

WHAT YOU BRING

Must-Have

2–5 years in Account Management or Customer Success in a SaaS environment.
Ability to diagnose email campaign issues — configuration, segmentation logic, automation flows — without always escalating to a technical team.
Strong client communication skills across levels — operational teams to C-suite.
Comfort with CRM tools and disciplined account documentation habits.

Good to Have

Solid understanding of email deliverability fundamentals: bounce handling, sender reputation, SPF/DKIM/DMARC, list hygiene, inbox placement.
Prior experience on an email marketing or marketing automation platform (ESP, CDP, or equivalent).
Familiarity with deliverability tools such as GlockApps, MXToolbox, Google Postmaster, Validity, or similar.
Basic understanding of APIs and how ESP integrations work.
Experience running QBRs or executive business reviews.

WHY JOIN MAILERCLOUD

Direct exposure to enterprise email programs across industries globally — you will learn more about email deliverability here in 12 months than most roles offer in 5 years.
A small, senior team where your work is visible and your suggestions on product and process are genuinely heard.
Structured onboarding with dedicated ramp time — we set you up to succeed, not sink.
Competitive compensation at ₹4–5 LPA with clear progression benchmarks.
On-site role at our Calicut office — collaborative environment built around deep work.

One thing to know before you apply: This role will stretch you technically. If you have only managed relationships without ever opening a bounce report or understanding why an email landed in spam, there will be a learning curve. We are happy to invest in the right person — but intellectual curiosity about how email actually works is non-negotiable.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Paid sick time
Paid time off

Ability to commute/relocate:

Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

How many years of experience do you have in Technical Account Management(in a sales-driven or SaaS based company)
What is your current package(annual)?
What is your notice period or earliest joining availability

Location:

Calicut, Kerala (Preferred)

Work Location: In person

Quick apply

Refine Your Search

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