Bengaluru Karnataka Tier 1 customer support engineer, mac & linux india Jobs – 95 Open Jobs Today

Systems Analyst 2-Support
Oracle —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- English
Manager, Engineering - Endpoint - Mac/Linux Dev
Arctic Wolf —Bengaluru, Karnataka
- Full-time
- Windows
- Travel
- Organizational skills
- Health insurance
- Life insurance
Software Application Engineer
ADCI - Tamil Nadu —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Java
- AWS
5d
Customer Contact Comms Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Communication skills
IT Engineer II
Solstice Advanced Materials —Bengaluru, Karnataka
- Full-time
- Windows
- Communication skills
Lead Engineer -BMS, iPDU & EVSE
Mahindra & Mahindra Ltd —Bengaluru, Karnataka
- Management
- Engineering
- Master's degree
12d
Linux Kernel Networking Expert
Luxoft —Bengaluru, Karnataka
- Engineering
- English
- Master's degree
Software Dev Engineer II, Amazon Detail Page
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Software development
Test Engineer- Network Security
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- DevOps
- Research
- Bachelor's degree
2d
Requirement in Web Development
Visual Collaboration Technologies —Bengaluru, Karnataka
- Computer Science
- Master's degree
- JavaScript
Customer Success Manager (CSM)
Limechat —Bengaluru, Karnataka
- Online application
- APIs
- AI
- Communication skills
- Food provided
- Paid sick time
Software Development Engineer I, FinOps FP&A
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- AWS
13d
Principal Verification Engineer
EnSilica —Bengaluru, Karnataka
- Full-time
- Communication skills
VIP PE engineer
Siemens —Bengaluru, Karnataka
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
IT System Administrator
Globals Inc. —Bengaluru, Karnataka
- Full-time
- Computer Science
- Windows
- Databases
Staff Communication Systems Engineer
MaxLinear, Inc. —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Research
- Master's degree
Customer Success Manager
Noon —Bengaluru, Karnataka
- Full-time
- English
- SQL
- APIs
Quick apply
Senior Backend Engineer - Customer Engineering
Level AI —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Master's degree
- Databases
- SQL
Quick apply
Senior Developer ( Windows , Linux , Mac)
Arctic Wolf —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Paid holidays
- Health insurance
Software Dev Engineer III - Test, Amazon Now (Project Tez)
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- APIs

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Systems Analyst 2-Support

Oracle -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Oracle
Software troubleshooting
English
Communication skills

Full job description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. System Analyst I is a contractually committed premium support role within the GSSS organization. This role will support clients on critical patient safety issues and financial revenue. This is a backfill request at the Professional 1 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group. This team provides Millennium and Soarian Solutions support on a 24x7x365 basis to clients in Asia Pacific, Australia, and the US and is crucial to Oracle Cerner's global delivery since it oversees both incident management and change management. The clients record service requests for data extracts, application/functionality concerns, and analyses of certain data instances. According to contractual obligations, each request has a "Service Level Agreement" that needs to be met to the tune of 95%, or else we need to pay the penalty specified specifically for each client in the contract with Oracle Cerner. Every support associate responds to client-submitted tickets that affect revenue. Hence, the job of support associates is considered billable work.

As a Systems Analyst, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
Troubleshoot/Investigate via backend methods by capturing log files, querying tables, updating database fields, and cycling servers.
Perform changes by following Change Management Process.
Communicate effectively verbally and in writing to clients and internal stakeholders.

"* Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle
of an investigation."

Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs.
Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Customer Focused - has the ability to empathize with customers and is able to deliver great customer service in a professional and polite manner.
Strong attention to detail and accuracy.
Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams.
Excellent verbal and written English communication skills.
A willingness to use self-learning tools and online documentation for self-learning as well as active participation in product related classroom trainings.
Where applicable, successfully meeting KPI/Performance targets in your current role.

Apply Now

Refine Your Search

tier 1 customer support engineer, mac & linux india jobs in bengaluru karnataka

Systems Analyst 2-Support

Manager, Engineering - Endpoint - Mac/Linux Dev

Software Application Engineer

Customer Contact Comms Analyst

IT Engineer II

Lead Engineer -BMS, iPDU & EVSE

Linux Kernel Networking Expert

Software Dev Engineer II, Amazon Detail Page

Test Engineer- Network Security

Requirement in Web Development

Customer Success Manager (CSM)

Software Development Engineer I, FinOps FP&A

Principal Verification Engineer

VIP PE engineer

IT System Administrator

Staff Communication Systems Engineer

Customer Success Manager

Senior Backend Engineer - Customer Engineering

Senior Developer ( Windows , Linux , Mac)

Software Dev Engineer III - Test, Amazon Now (Project Tez)

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