Remote Technical associate Jobs – 115 Open Jobs Today

Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
5d
Azure & Microsoft 365 Specialist
Kidde-Fenwal LLC —Remote
- Full-time
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- Azure
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FLS Support Engineer - India
Connected Manufacturing™ —Remote
- ₹18,00,000 - ₹28,00,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- B.Sc
- Work from home
Quick apply
Network Specialist
Kidde-Fenwal LLC —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Analysis skills
Associate Application Development Analyst (.Net Developer)
Genworth Financial —Remote
- Full-time
- Remote
- Azure
- DevOps
- SQL
- Paid sick time
SEO Intern
Miracuves —Remote
- ₹6,000 a month
- Full-time
- Remote
- B.Sc
- Master's degree
- Analysis skills
- Work from home
- Paid sick time
Quick apply
8d
Network Support Executive
Techhansa solutions Private Limited —Remote
- Full-time
- Remote
- Computer Science
- Windows
- Microsoft Office
- Cell phone reimbursement
Quick apply
2d
Regulatory Affairs Specialist
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Technical Architect
Nexos soft Technologies —Remote
- ₹1,00,000 - ₹1,10,000 a month
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Cell phone reimbursement
- Work from home
Quick apply
Site Payment Associate II - FSP
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- Finance
- Health insurance
Data Engineer
PanApps —Remote
- Full-time
- Remote
- Azure
- DevOps
- SQL
- Work from home
Regulatory Affairs Officer
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Associate Customer Support
Panther Nails —Remote
- ₹10,000 - ₹15,000 a month
- Full-time
- Remote
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
Business Development Associate
Kashpark Innovations —Remote
- ₹20,000 - ₹40,000 a month
- Part-time
- Remote
- CRM software
- Sales
- Marketing
- Work from home
- Flexible schedule
Quick apply
9d
L2 NOC Five9 Engineer
Anovia —Remote
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Paid time off
HCC Coding & Care Gap Coordinator
Nao Medical —Remote
- ₹3 - ₹5 an hour
- Full-time
- Remote
- Nursing
- Windows
- Analysis skills
- Paid time off
Quick apply
7d
Chief Solution Architect
BigRio —Remote
- ₹40,00,000 - ₹60,00,000 a year
- Full-time
- Remote
- English
- Master's degree
- AWS
- Paid time off
- Work from home
Quick apply
Assistant Manager SD - Colocation O&M
Sterlite electric ltd —Remote
- ₹50,000 - ₹80,000 a month
- Full-time
- Remote
- Microsoft Excel
- Schematics
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
Associate Staff Engineer, Atlassian
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Cyber Security Business Operations Associate
Vaultify Solutions —Remote
- ₹2,000 - ₹15,000 a month
- Full-time
- Remote
- English
- Research
- Business development
- Flexible schedule
Quick apply

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Production Support Analyst

Endpoint Clinical -
Remote

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Job details

Full-time
5 days ago

Qualifications

B.Sc
Databases
SQL
IVR
Bachelor's degree
Organizational skills
AI
Communication skills
Time management

Full job description

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

Provide excellent customer service to end users of endpoint IRT systems.
Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
Document all incoming queries in endpoint’s ticketing system.
Escalate to internal teams when issues cannot be resolved within the support team.
Review data change requests for clarity, completeness and impact.
Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
Participates in conference calls and/or meetings with internal and external teams as needed.
Organize own workspace and deadlines to ensure timely completion of tasks.
Provide guidance and mentoring to associate PSAs.
Create and submit training and knowledgebase for review by senior or lead PSA.
Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
This position requires weekend and holiday coverage.
Perform other duties as required.

Experience:

2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
Some experience in the life science industry preferred.
High-level of attention to detail with excellent organizational skills and ability to multi-task.
Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
Previous experience working in a fast-paced, support-oriented environment.
Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

Strong attention to detail
Excellent organizational and time management skills
Excellent verbal and written communication skills
Technical aptitude
Adaptability/flexibility in a changeable, fast-paced environment
Ability to learn and apply new skills quickly
Critical thinking

Education:

BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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