Noida, Up Technical analyst 2 support Jobs – 83 Open Jobs Today

Client Services Analyst I
Zinnia - Employee Referral —Noida, Uttar Pradesh
- Online application
- Microsoft Office
- Analysis skills
- Software development
2d
Risk Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- Project management
- Presentation skills
- Agile
Data Analyst Trainer(faculty)
IFDA Institute —Kalkaji, Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Databases
- SQL
Quick apply
Business Analyst Intern
Wecredit —Saket, Delhi
- Databases
- SQL
- Analysis skills
Quick apply
14d
Application Development Analyst- Pension PayRoll
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Business Analyst- Zoho
Kelevo Software Private Limited —Noida, Uttar Pradesh
- Up to ₹7,00,000 a year
- Full-time
- Up to 50% travel
- ERP systems
- Microsoft Office
- Flexible schedule
- Paid sick time
Quick apply
6d
Salesforce Service Cloud Business Analyst
Cognex Corporation —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Technology Operations Analyst
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Work from home
Data Analyst
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- Master's degree
- SQL
Quick apply
7d
Business Analyst
WeCredit —Saket, Delhi, Delhi
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Databases
- SQL
- Analysis skills
Quick apply
Oracle HR Reporting Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- Oracle
- Analysis skills
- Bachelor's degree
8d
Business Analyst
OCEAN TECHVENTURES PRIVATE LIMITED —Noida, Uttar Pradesh
- Computer Science
- SQL
- Software development
Quick apply
EYP-SCM-Associate Manager
EY —Noida, Uttar Pradesh
- Master's degree
- SQL
- Project management
Consultant - Business Rates Data Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- Agile
Analyst III
O&M Halyard Health India Private Limited —Defence Colony, Delhi, Delhi
- Full-time
- Azure
- Windows
Quick apply
Applications Development Module Lead
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- Master's degree
6d
Senior Endpoint Vulnerability Analyst
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
14d
SEO Analyst
Wildnet Technologies Limited —Noida, Uttar Pradesh
- Analysis skills
- JavaScript
- Communication skills
Quick apply
Platform Technology- Sr Analyst
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
Product Business Analyst
POSist Technologies —South East District, Delhi
- Full-time
- SQL
- Analysis skills
- Restaurant

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Client Services Analyst I

Zinnia - Employee Referral
Noida, Uttar Pradesh

Apply Now

Job details

2 days ago

Qualifications

Jira
Incident management
XML
Business analysis
Microsoft Office
Analysis skills
Release management
B2B
Software development
Financial services
Business requirements
Requirements gathering
Communication skills
SDLC

Full job description

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

As a Client Services Analyst you will play a key role in delivering Zinnia's software platforms and business solutions to our clients. This role serves as a primary liaison between clients, internal delivery teams, and implementation leadership, ensuring client requirements are clearly understood, documented, and successfully delivered. You will be responsible for requirements analysis, documentation, solution design, and client support throughout the implementation lifecycle, while fostering strong client relationships and maintaining high standards of service delivery.

WHAT YOU'LL DO:

Client Relationship & Support Management

Serve as the primary point of contact for assigned clients, managing both voice and non-voice communications during US shift.
Provide timely support for client issues, service requests, system defects, and business queries while meeting defined SLAs.
Analyze reported issues, perform initial troubleshooting, coordinate with internal teams, and provide regular status updates until resolution.
Build and maintain strong client relationships by understanding client business objectives, operational processes, and product requirements.
Conduct client meetings, status calls, requirement discussions, issue reviews, and stakeholder communications.

Business Analysis, Project Delivery & Release Management

Gather, analyze, validate, and document business requirements, translating client needs into BRDs, user stories, process flows, use cases, and solution specifications.
Facilitate requirement workshops, gap analysis sessions, impact assessments, and solution discussions with business and technical stakeholders.
Evaluate enhancement requests and recommend optimal business and technical solutions aligned with client objectives.
Prepare Statements of Work (SOW), effort estimates, cost estimates, change requests, and impact assessments for client enhancements.
Act as the liaison between clients and cross-functional teams including Product Management, Development, QA, and Infrastructure
Coordinate end-to-end delivery activities including requirement gathering, development support, testing, UAT, release planning, deployment, and post-production validation.
Collaborate with QA teams to define test scenarios, acceptance criteria, business validation requirements, and support defect triage and sign-off activities.
Track project milestones, risks, dependencies, deliverables, and timelines to ensure successful and high-quality implementation of business solutions.

WHAT YOU'LL NEED:

Strong Business Analysis, Requirements Gathering, and Documentation skills.
Experience in client-facing support, stakeholder management, and relationship management.
Excellent verbal and written communication skills with the ability to interact effectively with US-based clients.
Strong analytical, problem-solving, and decision-making abilities.
Experience in incident management, issue resolution, escalation handling, and product support.
Ability to translate business requirements into functional specifications and technical deliverables.
Knowledge of Software Development Life Cycle and Release Management processes.
Strong organizational, planning, multitasking, and project coordination capabilities.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Desired Skills

Experience in Life Insurance, Annuity, Retirement Services, or Financial Services domains.
Experience with tools such as Jira, basic of XML and MS office.
Ability to work in overlapping US business hours and support client engagements.
Experience in a B2B SaaS environment supporting enterprise clients and product delivery.

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Apply Now

Refine Your Search

technical analyst 2 support jobs in noida, up

Client Services Analyst I

Risk Analyst

Data Analyst Trainer(faculty)

Business Analyst Intern

Application Development Analyst- Pension PayRoll

Business Analyst- Zoho

Salesforce Service Cloud Business Analyst

Technology Operations Analyst

Data Analyst

Business Analyst

Oracle HR Reporting Analyst

Business Analyst

EYP-SCM-Associate Manager

Consultant - Business Rates Data Analyst

Analyst III

Applications Development Module Lead

Senior Endpoint Vulnerability Analyst

SEO Analyst

Platform Technology- Sr Analyst

Product Business Analyst

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