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Lead, Sales Operations

Priceline.com -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Jira
Statistics
Pricing
Economics
Customer service
Tableau
Finance
SQL
Analysis skills
Bachelor's degree
Confluence
AI
Communication skills
Python

Full job description

This role is eligible for our hybrid work model: Two days in-office.

The Sales Operations Team plays a critical role in enabling Priceline’s commercial strategy by ensuring pricing operations, and processes are accurate, scalable, and aligned to business goals. As a Lead, Sales Operations, the key objective of the role will be to support and help achieve the objectives of the Priceline Accommodation Team. This role is critical in driving day-to-day operational excellence while guiding initiatives that support internal operations performance, escalation management, and cross-functional alignment.

Why this job’s a big deal:

This role partners closely with Pricing, Supply, and Analytics stakeholders to execute and optimize sales and pricing operations that directly impact partner and customer experience. The Lead, Sales Operations takes ownership of key initiatives such as pricing governance, escalation monitoring, and support coordination. As a team leader at Priceline, you will influence outcomes through a combination of hands-on execution, project leadership, and stakeholder partnership. You will help shape how sales and pricing operations scale, mentor teammates through best practices, and identify opportunities to improve efficiency through automation and data-driven decision-making.

In this role you will get to:

Lead operational workflows to ensure accurate, timely, and consistent execution across systems
Own data validation and reconciliation processes for pricing inputs and outputs, ensuring high quality and auditability
Provide performance updates and insights to stakeholders, supporting ongoing business reviews and decision-making
Identify risks, gaps, and inefficiencies in process and operations, and lead efforts to resolve them
Drive process improvements and automation initiatives to improve scalability and reduce manual effort
Document and standardize pricing and sales operations processes and controls
Serve as a point of contact for cross-functional partners on pricing operations topics
Support, guide, and mentor coordinators or analysts through knowledge sharing and best practices

Who you are:

3–5 years of professional experience in support operations, customer service, or a related analytical role
Demonstrated ability to lead projects or initiatives end-to-end, with accountability for outcomes
Strong analytical skills with exceptional attention to detail
Clear, confident communication skills and comfort influencing stakeholders without direct authority
Experience partnering cross-functionally with internal teams
A proactive leadership mindset with the ability to anticipate issues and drive scalable solutions
Experience using AI and automation tools to increase team efficiency and quality of output
Proven experience working with large datasets using SQL, BigQuery, Excel/Sheets (including advanced formulas and pivot tables)
A bachelor’s degree in Business, Finance, Economics, Analytics, Statistics, or a related field
Experience with automation tools and methodologies (highly preferred)
Working knowledge of Jira and Confluence (preferred)
Familiarity with BI tools such as Tableau and programming languages such as Python (beneficial)
A strong commitment to professionalism, integrity, and Priceline’s core values: Customer, Innovation, Team, Accountability, & Trust
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.
The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential

#LHybrid

Who We Are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Perks & Benefits at Priceline

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

Inclusion is a Big Deal!

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.

Applying for this position

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying.

Apply Now

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