Service Delivery Leader - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President Order to Cash! In this role the incumbent should possess deep domain expertise in end-to-end OTC processes with a proven track record of managing high-volume collections and driving process efficiencies since this is a critical global role with a strong emphasis on OTC operations particularly in Collections. Responsibilities: - Sound domain knowledge in all OTC aspects such as billing collections cash applications and dispute management with the ability to draw linkages across all sub processes. - Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda. - Must be able to work with cross functional teams like Operations GPO Digital team Transformation team Transitions team HR recruitment etc. - Pro-active ability to trouble shoot work through organizational change scenarios. - Implement appropriate mechanisms to identify understand and intensify performance gaps and/ or performance breakthroughs. - Develop and implement improvement plans to close performance gaps. - Achieve assigned Accounts Receivable targets in accordance with the Annual operating Plan (AOP). - Conduct effective one-on-one sessions with team members to drive performance and engagement. - Identify and resolve gaps impacting receivables ensuring proactive issue management. - Foster collaborative relationships with internal business partners to enhance operational efficiency. - Continuously identify and implement process improvement opportunities within AR and deductions management. - Recommend procedural enhancements to streamline operations and improve productivity. - Participate in governance meetings at the country and regional levels. - Consistently meet client expectations related to AR SL As. - Lead regular operational meetings with clients to review performance and address concerns. - Champion Lean Daily Management practices and support Genpacts global and regional initiatives to ensure Surprise-Free Operations in Healthcare. - Own the planning and execution of annual financial targets including revenue and AOI for the assigned account. - Drive impactful client interactions ensuring collaborative relationships and ownership of the Net Promoter Score (NPS) process and action plans.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Automation Technology, Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), Project Management
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
