haryana senior administrator Jobs – 114 Open Jobs Today

Sr. Aircover Specialist
Airbnb —Gurugram, Haryana
- ₹8,80,000 - ₹10,30,000 a year
- Customer service
- English
- Research
Technical Consultant - ServiceNow ITSM
AHEAD —Gurugram, Haryana
- Remote
- Agile
- AI
- Communication skills
- Health insurance
- Paid time off
Sr. Engineer - Operations Support 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- ERP systems
Quick apply
9d
Senior ServiceNow Engineer
Anaplan —Gurugram, Haryana
- Email
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
Global IT Security Engineer Expert Senior Manager - CMBD
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Azure
- AWS
- Travel
2d
Director IT
Shiksharatan India Foundation —Gurugram, Haryana
- ₹50,000 - ₹70,000 a month
- Full-time
- Azure
- Computer Science
- PMP
Quick apply
Global IT Platform Engineer Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- JavaScript
- Scripting
- APIs
1d
Principal Consultant - Business Analyst
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
ServiceNow Senior Technical Consultant - ITOM
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- AI
- Communication skills
Senior Associate, Sales Administrator Operations
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
Quick apply
DT&A Senior Business Analyst, ITE
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply
Senior Engineer – AWS
AHEAD —Gurugram, Haryana
- Weekend availability
- Remote
- Azure
- DevOps
- Java
Index Data Governance
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
Finance - Fund Controllership (Special Purpose Vehicles) - Vice President
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Finance
- Accounting
- Accounting
Assoc Tech Consultant, ServiceNow (Nightshift)
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Agile
- AI
- Communication skills
- Health insurance
- Paid time off
Lead Consultant- Entrata System Administrator
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
Solution Architect I - Cloud Infrastructure Services
UST Global —Gurugram, Haryana
- Azure
- Windows
- SharePoint
Infrastructure Architect
Accenture —Gurugram, Haryana
- Full-time
- Azure
- Software troubleshooting
- Java
Lead Cloud Engineer - IT - Azure & Cloud Network
Hollister Global Business Services India Private L —Gurugram, Haryana
- Azure
- Computer Science
- English
Principal Technical Consultant, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- APIs
- AI

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Sr. Aircover Specialist

Airbnb -
Gurugram, Haryana

Apply Now

Job details

₹8,80,000 - ₹10,30,000 a year

Qualifications

Program management
Customer service
English
Research
Bachelor's degree
Conflict management
Fraud prevention and detection
Communication skills
Negotiation
Time management

Full job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The core work of Aircover Specialists is to provide excellent community support for hosts and guests seeking assistance from Airbnb Host Guarantee, Host Protection Insurance, Experience Protection insurance.The AirCover team is responsible for providing Community Delight to our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We will develop a deep empathy and understanding of each of our customer’s desires, and will go above and beyond to ensure we create personalized interactions that leave lasting impressions throughout the end-to-end claims process.

The Difference You Will Make:

You will be a part of the team to drive operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.
You will think critically to evaluate our policies and procedures and work to identify opportunities to improve performance and better optimize the experience for our customers.

A Typical Day:

The core work of Claims Specialists is to provide excellent community support for hosts and guests seeking assistance from Airbnb Host Guarantee, Host Protection Insurance, Experience Protection insurance. Property Security specialists are broadly accountable for the following activities and responsibilities:
Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
Working closely with stakeholders to align on case strategy.
Compiling incident reports at the direction of leadership.
Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
Crafting clear and concise resolution plans in order to drive fair and accurate outcomes.
Effectively collaborate with and monitor third party claims administrators.
Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection.
Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads. This process will require excellent negotiation skills and might involve stakeholder relationships and research.
Maintaining high levels of confidentiality while performing investigations.
Maintain professional relationships with colleagues.

Your Expertise:

Language proficiency in English
Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.
1-3 years of experience in claims and dispute resolution, Insurance claims, conflict resolution, fraud or risk investigations, and/or crisis management.
2+ years of experience in customer service.
Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
Excellent time management, negotiation and conflict resolution skills.
Passion for innovation with a ‘work smarter’, solution and action oriented mindset.
Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.
Calm and Empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
Ability to learn and adapt to new technologies
Working with leadership to develop and enhance internal policies, processes and tools.
Bachelor’s Degree or equivalent.
Additional insurance investigation or program management experience are a plus.

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Annual Pay Range

₹880,000—₹1,030,000 INR

Apply Now

Refine Your Search

senior administrator jobs in haryana

Sr. Aircover Specialist

Technical Consultant - ServiceNow ITSM

Sr. Engineer - Operations Support 4B

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Director IT

Global IT Platform Engineer Senior Specialist

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Index Data Governance

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